General Hba And Cna Problems; Adapter Not Reported Under Server's Pci Subsystem - Brocade Communications Systems CNA 1010 Troubleshooting Manual

2

General HBA and CNA problems

TABLE 2
Problem
"Disk I/O requests cause low throughput and high latency
on VMware"
"CEE is not enabled"
"Failed to connect to agent on host... error when using
HCM"
"Unable to completely uninstall HCM"
"Time on HCM screens does not match system time"

General HBA and CNA problems

This section provides possible resolutions for common problems that could with installed CNAs or
HBAs. For additional information on troubleshooting problems on mezzanine or expansion card
adapters, refer to

Adapter not reported under server's PCI subsystem

The adapter is installed but not visible as a device in the host system's PCI subsystem.
Verify whether the adapter is visible as a PCI device by executing your host's operating system
command to list PCI devices in the system. For details on this command, refer to the "List PCI
Devices" row in
descriptions of possible causes and recommended actions to help resolve the problem.
1. Possible Cause: Card not seated in host system connector properly.
2. Possible Cause: Host system connector issues.
3. Possible Cause: Adapter not compatible with host operating system or connected storage
8
Isolate adapter problems (continued)
"Troubleshooting mezzanine card problems"
Table 5 on page 46. If the adapter is not in the device list, refer to the following
Action: Reseat the adapter.
Action: Install an adapter of known working condition to determine whether there is a
connector malfunction.
Action: Try installing the adapter into a different slot, if available.
systems.
Action: Verify compatibility by reviewing the Brocade compatibility matrices on the Brocade
website at www.brocade.com.
link.
Category
"FCoE and Fibre Channel
problems"
"CEE network problems (CNAs
only)"
"HCM and HCM Agent problems"
"HCM and HCM Agent problems"
"HCM and HCM Agent problems"
Select Products & Solutions, and then select the Compatibility
OS Specific
VMware
All
All
Windows
Windows
Server 2003
on page 43.
Brocade Adapters Troubleshooting Guide
53-1001582-01