Table of Contents
Advertisement
4.5
Trouble-
shooting
© Copyright 2018
United Electronic Industries, Inc.
DNR-X-1G Series RACKtangle and HalfRACK Systems
Use following checklist as a starting point when troubleshooting a system.
Verify the PG (Power Good) LED is ON:
The 9-36 V DC power supply is plugged into the DNR-POWER-DC Power
Module panel. (Refer to Figure 2-12 on page 15 for LED locations)
Verify the green lights on NIC ports are blinking:
The CAT5e cables are connected.
Check communication over the Ethernet connection:
Use the command prompt to ping <system IP>.
(For example: ping 192.168.100.2)
If ping doesn't respond, check the following
• Disable the firewall (temporarily) on the NIC.
• Check the NIC's network settings.
• Check the system's network settings.
Check communication over the serial connection:
Connect a serial cable between your host PC and your DNR-X-1G
chassis, open a serial communication program (e.g., MTTTY), and click
Connect:
• Press [Enter] in the serial terminal window to display the DQ> prompt.
(No prompt indicates that you are not connected).
• If you cannot connect over the serial port, check the following:
• Verify the settings: 57600 baud, no parity, 8 data bits, 1 stop bit.
• Check the device manager on your PC to see which com port you
are using. Enter that com port in your serial communications
program, (e.g., COM1, COM2, COM3), click Connect and press
<Enter>.
• If you are able to connect over the serial port, check the following:
• Type "show" the serial terminal window to verify the IP, Subnet
Mask, and Gateway.
• Note "show" results, and verify computers are on a valid subnet
and have valid IPs.
Reboot the DNR-X-1G system. The start-up screen should display upon
restart.
If you have questions, contact UEI support at support@ueidaq.com.
October 2018
Chapter 4
Installation and Configuration
www.ueidaq.com
508.921.4600
49
Hide quick links:
Advertisement
Table of Contents
