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Problem
Wrong time and/or date on the
PC
Although the BIOS setting is
OK, the time and data are still
wrong
USB device not responding
DVD/CD drive door, if present,
does not open
The computer constantly re-
boots when you boot the Win-
dows XP system
Stop (blue screen) errors
during Windows 7 reboot
Stop (blue screen) errors
during Windows 10 reboot
SIMATIC IPC347E
Operating Instructions, 09/2018, A5E41134132-AE
Possible cause
The backup battery is dead.
The USB ports are disabled in
BIOS.
USB device connected and USB is
disabled.
The operating system does not
support the USB ports.
The device is switched off or the
open/close button is disabled by a
software application.
You select the AHCI mode in
BIOS.
You changed the SATA mode after
you installing the operating system.
You changed the SATA mode after
you installing the operating system.
Appendix Technical support
Possible remedy
1. Open control panel and click clock, language and
region.
2. Select date and time.
3. Set the time and date in the setup menu.
Replace the backup battery.
Use a different USB port or disable the port.
Activate/enable USB.
Turn on USB Legacy Support for mouse and
•
keyboard.
For other devices, you need the correct USB
•
drivers for the operating system in use.
Emergency removal of the data medium:
1. Switch off the device.
2. Insert a pointed object, for example, an opened
paper clip, into the emergency extraction opening
of the drive. Apply pressure carefully until the
door opens.
3. Pull the door out further with your hand.
Select IDE mode for Windows XP system.
Follow the steps on the below link to solve this issue:
(http://support.microsoft.com/kb/922976#method2)
After you change the SATA mode, you must boot the
computer in the safe mode from Windows 10 once.
Then you can boot in the normal Windows mode
without blue screens.
D.2 Problem solving
125
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