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Appendix Technical support
D.1
Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
● Technical support
(https://support.industry.siemens.com)
● Support request form
(http://www.siemens.com/automation/support-request)
● After-sales information system SIMTIC IPC/PG
(http://www.siemens.com/asis)
● SIMATIC Documentation Collection
(http://www.siemens.com/simatic-tech-doku-portal)
● Your local representative
(http://www.automation.siemens.com/mcms/aspa-db/en/Pages/default.aspx)
● Training center
(http://sitrain.automation.siemens.com/sitrainworld/?AppLang=en)
● Industry MALL
(http://mall.automation.siemens.com)
When contacting your local representative or Technical Support, please have the following
information at hand:
● Order number of the device (MLFB)
● BIOS version
● Installed additional hardware
● Installed additional software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
downloads are available on the Internet under "After Sales Information System SIMATIC
PC/PG" (see above).
SIMATIC IPC347E
Operating Instructions, 09/2018, A5E41134132-AE
D
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