Resolving Issues With Eshare - SMART Board SBID-MX165 Installation And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING
Issue
There is an issue with audio

Resolving issues with EShare

Issue
The display's name doesn't appear
in the list of available devices.
Your device or computer can't
connect to the display.
Audio isn't working correctly.
The EShare app on the display is
not activated.
NOTE
Unactivated appears in the lower
right corner of the screen when
the app is open.
You can't control the display from
your computer.
52 smarttech.com/kb/171288
Solutions
See Resolving issues with audio on page 47.
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Make sure the computer isn't muted.
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Turn up the computer's volume.
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Turn up the display's volume.
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See Front control panel on page 5.
Make sure the display isn't muted.
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See Front control panel on page 5.
Make sure the default audio output device setting on your computer is set to
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SMART Board MX.
If you're connecting a computer to the VGA connector, make sure an analog
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audio cable is also connected from your computer's audio output to the display's
analog audio input.
Solutions
Make sure your computer or device is on the same network as the display.
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Make sure the network is configured properly. See Configuring the display's
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network connection on page 31.
Make sure your computer or device is on the same network as the display.
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Make sure the network is configured properly. See Configuring the display's
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network connection on page 31.
Make sure your computer or device is on the same subnet as the display.
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Contact your network administrator.
Connect your device or computer to the display's Wi-Fi hotspot.
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a. Connect an RJ45 cable to the display.
b. Turn on the display's Wi-Fi hotspot. See Appendix A: Using display and e³
experience settings on your SMART Board MX100 on page 55
c. Connect your computer or device to the display's Wi-Fi hotspot
d. Open the EShare app on your computer or device.
Download the EShare app onto your device. See SMART Board MX100 series
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interactive displays user's guide (smarttech.com/kb/171289).
See SMART Board MX100 series interactive displays installation and
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maintenance guide (smarttech.com/kb/171288).
Make sure your device isn't muted.
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Turn up the device's volume.
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Turn up the display's volume. See Front control panel on page 5.
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Make sure the display is connected to a network that has Internet access.
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a. Restart the display. See SMART Board MX100 series interactive displays
installation and maintenance guide (smarttech.com/kb/171288).
b. Open the EShare app.
Make sure the network can contact the activation network.
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That feature is only available for iOS and Android devices.