Troubleshooting The E³ Experience; Resolving Issues With Remote Management; Resolving General Issues - SMART Board SBID-MX165 Installation And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING

Resolving issues with remote management

Issue
You're experiencing general issues
with remote management.
Using the command
set powerstate=on doesn't turn
on the display
You're experiencing other issues
with remote management, or the
previous solutions don't resolve the
issue.
Troubleshooting the e³ experience
This chapter explains how to troubleshoot the e³ experience.

Resolving general issues

Issue
You've forgotten the lock screen
password.
You forgot the Settings security
password.
The display can't connect to a
5 GHz wireless network.
You need to identify the display.
An app is missing or not available.
49 smarttech.com/kb/171288
Solutions
Make sure all the cable connections are secure.
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Be aware that some commands work only when the display is on.
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See Configuring the computer's serial interface settings on page 62.
Restart the display and the remote management system.
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See Turning the display off and back on on page 39.
Configure the serial interface settings.
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See Configuring the computer's serial interface settings on page 62.
Add spaces around the operator symbol (=).
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The screen is in a low power state (soft off)and won't respond to RS-232
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commands. Disable Power saving mode to prevent the display from entering a
low power state. See Power saving mode on page 58.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 53.
Solutions
Contact SMART Support.
Contact SMART Support.
The wireless network may be operating on bands that the display doesn't
support.
Contact your network administrator.
See Appendix C: Identifying your display on page 69.
If the app is missing from the launcher, enable the app in Settings. See Appendix
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A: Using display and e³ experience settings on your SMART Board MX100 on
page 55.
The app might not be included with the SMART Board MX100 series interactive
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display. See SMART Board MX100 series interactive displays user's guide
(smarttech.com/kb/171288).