Resolving Issues With Input - SMART Board SBID-MX165 Installation And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING

Resolving issues with Input

Issue
There is an issue with the image.
No signal appears on the screen.
There is an issue with touch.
Touch is not working or is not
accurate
51 smarttech.com/kb/171288
Solutions
See Resolving issues with image or video quality on page 44for more
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information.
Connect the computer to one of the display's video input connectors.
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NOTE
In the input source menu, video input connectors that have a device
connected are blue.
If you're using two connected video cables, use one longer cable or move the
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computer so it's within a single cable length of the display. Make sure the cable
length is within the maximum length specified in the display's specifications.
The computer is using a video resolution or refresh rate that the display doesn't
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support. Set the computer to a supported resolution and refresh rate.
The computer is using a video resolution or refresh rate that the display doesn't
support. Set the computer to a supported resolution and refresh rate.
See Appendix D: Supported resolutions on page 71.
Make sure the computer hasn't entered Sleep mode. Press a key on your
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computer's keyboard to wake it up.
If touch interactivity is slow, close some open applications on the computer.
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if touch is not accurate, make sure the computer's image occupies the entire
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screen area, with no black borders. If there are black borders, adjust the
overscan or underscan settings on your computer's video settings, so that the
image fills the screen.
Open SMART Product Drivers and orient the display. This will set up a non-native
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touch system orientation for your computer.
Make sure the USB cable is securely fastened to both your computer and the
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display.
Make sure the USB cable is not longer than the maximum specified in the
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display's specifications.
Use a USB 2.0 cable and make sure it's connected to the correct USB connector
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that's associated with the video input source.
See Connecting cables for room computers, guest laptops and other input
sources on page 22.
Make sure the latest version of SMART Product Drivers is installed on your
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computer. SMART Board MX100 series interactive displays require
SMART Product Drivers 12.10 or later.
See smarttech.com/downloads.
Remove any USB cable extenders. For best results, use a USB cable that's no
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longer than 16' (5 m).