Troubleshooting Network/Remote Control Errors; In Case Of Problems - Cobalt Digital Inc 9903-UDX-ADDA Product Manual

3
Table 3-4 Troubleshooting Processing Errors by Symptom — continued
Symptom
Card does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.
Card will not retain user settings,
or setting changes or presets
spontaneously invoke.

Troubleshooting Network/Remote Control Errors

In Case of Problems

3-64
Error/Condition
Event-based preset
inadvertently invoked
Event Based Loading sub-tab
inadvertently set to trigger on
event
®
Refer to Cobalt
9000RCS-RM) for network/remote control troubleshooting information.
Recovering Card From SD Memory Card
New production cards come equipped with an SD card installed in a slot
receptacle on the underside of the card. The data on this SD card can be used
to restore a card should the card become unresponsive (can't communicate
with DashBoard or other remote control). Recovering a card using the
procedure here will restore the card to any installed option licenses and the
most recent firmware installed.
(See Figure 3-10.) Make certain the card has the proper SD card installed
1.
in the under-card slot. If SD card is not installed, contact Product Support
to obtain an SD card.
Note: If unit is a BBG-1000 Series device, remove the top cover before proceeding.
9903-UDX-ADDA PRODUCT MANUAL
Event-based preset loading (Presets tab >
Event Triggers sub-tab) should be set to
Disabled if this function is not to be used. Read
and understand this control description before
using these controls to make sure engagement
for all expected conditions is considered. See
Presets (p. 3-51) for more information.
If event based loading is not to be used, make
certain Event Based Presets is disabled (either
using master Enable/Disable control or through
events settings. See Presets (p. 3-51) for more
information.
reference guide "Remote Control User Guide" (PN
Troubleshooting
Corrective Action
9903UDXADDA-OM (V1.5)