Troubleshooting Network/Remote Control Errors; In Case Of Problems - Cobalt Digital Inc 9433-EMDE-75 Product Manual

3
Table 3-3 Troubleshooting Processing Errors by Symptom
Symptom
• DashBoard™ shows
Unlocked message in
9433-EMDE Status pane
• Card edge Input LED
corresponding to input is not
illuminated
Audio not processed or passed
through card
Dolby audio corrupted or
unrecognized by downstream
device

Troubleshooting Network/Remote Control Errors

In Case of Problems

3-16
Error/Condition
No video input present
AES port not set as input or
output as intended
Audio Output Routing Gain
control(s) for port set to setting
other than unity gain (0.0 dB)
®
Refer to Cobalt reference guide "Remote Control User Guide" (PN
9000RCS-RM) for network/remote control troubleshooting information.
Should any problem arise with this product that was not solved by the
information in this section, please contact the Cobalt Digital Inc. Technical
Support Department.
If required, a Return Material Authorization number (RMA) will be issued to
you, as well as specific shipping instructions. If required, a temporary
replacement item will be made available at a nominal charge. Any shipping
costs incurred are the customer's responsibility. All products shipped to you
from Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Inc. Technical Support Department will continue to
provide advice on any product manufactured by Cobalt Digital Inc., beyond
the warranty period without charge, for the life of the product.
See Contact Cobalt Digital Inc. (p. 1-13) in Chapter 1, "Introduction" for
contact information.
9433-EMDE-75/110 PRODUCT MANUAL
Corrective Action
Make certain intended video source is
connected to appropriate 9433-EMDE card
video input. Make certain BNC cable
connections between frame Rear I/O Module for
the card and signal source are OK.
On Input Audio Status or Output Audio
Routing tab, make certain port direction setting
matches desired direction.
Although the card can pass non-PCM data such
as Dolby® E or AC-3, setting the gain control to
any setting other than default 0 will corrupt
Dolby data.
9433EMDE-75-110-OM (V1.6)
Troubleshooting