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Chapter 12
Customer Instrument Support
Warranty and After Sales Service
Castle Group Ltd design and manufacture precision instruments, which if
treated with reasonable care and attention should provide many years of trouble
free service.
In the unlikely event of a fault occurring with your product during the warranty
period, the instrument should be returned in its original packaging to Castle
Group Ltd or to an authorised agent. Please enclose a clear description of the
fault to ensure your instrument is dealt with as quickly as possible.
Any misuse or unauthorised repairs will invalidate your warranty.
Damage to your product caused by faulty or leaking batteries is not covered by
the warranty.
Details of the warranty cover are available upon request from Castle Group Ltd
or your authorised agent.
All instruments designed and manufactured by Castle Group Ltd adhere to strict
British and International standards.
To ensure your instrument remains
compliant with these standards it is highly recommended that your instrument
is returned annually for calibration.
Annual calibration is particularly important for cases in which instrument
readings are to be used in litigation or compliance work.
For warranty or service please return your instrument to: -
The Service Department
Castle Group Ltd
Salter Road
Cayton Low Road Industrial Estate
Scarborough
North Yorkshire
England
YO11 3UZ
Page 124
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