General Tg789Vac V2 Troubleshooting - Technicolor TG789vac v2 Setup And User Manual

10.1 General TG789vac v2 troubleshooting

None of the LEDs light up (TG789vac v2 does not work)
Make sure that:
• The TG789vac v2 is plugged into a power socket outlet.
• You are using the correct power supply for your TG789vac v2 device.
The power requirements for your TG789vac v2 are clearly indicated on the identification label of the
TG789vac v2. Only use the power adaptor supplied with your TG789vac v2.
• The TG789vac v2 is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up or is blinking
Make sure that:
• The DSL cable is correctly connected. For more information, see
provider's network".
• The DSL service is enabled on your telephone line. For more information, contact your Internet Service Provider.
The Internet LED does not light up
If you must authenticate to connect to the Internet, make sure that your user name and password are correct.
Proceed as follows:
1 Browse to the
For more information, see
2 On the Broadband menu, click Internet Services.
3 Under Internet, click View More.
4 Check your user name
5 Re-enter your password.
6 Click Connect.
TG789vac v2 unreachable
If you can not access your TG789vac v2 via your web browser or the Setup wizard, you might consider a hardware reset as
described in "10.6 Reset to factory defaults" on page
DMS3-CTC-25-282 v1.0
TG789vac v2 GUI.
"Accessing the TG789vac v2 GUI" on page
"2.1 Connecting the TG789vac v2 to your service
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