Technicolor TG789vac v2 Setup And User Manual
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Technicolor TG789vac v2 Setup And User Manual

Technicolor TG789vac v2 Setup And User Manual

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Summary of Contents for Technicolor TG789vac v2

  • Page 1 TG789vac v2 Setup and User Guide...
  • Page 2 Distribution and copying of this document, use and communication of its contents are not permitted without written authorization from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor.

  • Page 3: Table Of Contents

    1.3.5 Buttons................................... 10 1.3.6 Status LEDs ................................... 11 2 Setup ........................14 2.1 Connecting the TG789vac v2 to your service provider’s network............. 15 2.1.1 Setting up your TG789vac v2 as DSL gateway......................16 2.1.2 Setting up your TG789vac v2 as local router ......................18 2.2 Powering on the TG789vac v2 .......................19...
  • Page 4 6.2 ECO manager ............................52 7 Sharing content ....................... 54 7.1 The TG789vac v2 network file server....................56 7.2 The TG789vac v2 UPnP AV media server..................59 7.2.1 Configuring the UPnP AV media server ........................60 7.2.2 Using the UPnP AV media server ..........................61 7.3 The TG789vac v2 FTP server ........................63...

  • Page 5: About This Setup And User Guide

    The goal of this Setup and User Guide is to show you: • Set up your TG789vac v2 and local network • Configure and use the main features of your TG789vac v2. For more advanced scenarios and features visit the documentation pages on www.technicolor.com.

  • Page 6: Getting Started

    1 Getting started Introduction This chapter gives you a brief overview of the main features and components of the TG789vac v2. After this chapter we will start with the installation. Do not connect any cables to the TG789vac v2 until instructed to do so.

  • Page 7: Features At A Glance

    IPv6 Ready Your TG789vac v2 is IPv6 ready. Internet Protocol version 6 (IPv6) is the next generation of Internet technologies aiming to effectively support the ever-expanding Internet usage and functionality, and also to address security concerns that exist in an IPv4 environment.

  • Page 8: User Scenarios

    The TG789vac v2 is connected to the DSL network of your service provider and brings the Internet to your home. Internet MediaAccess Gateway Local Router The TG789vac v2 is placed behind another gateway or modem. In this setup the gateway or modem in front of the TG789vac v2 will establish the connection to the Internet: Internet Internet Access Device...

  • Page 9: Components

    1 Getting started 1.3 Components Overview This section provides an overview of the different components of the TG789vac v2: Topic Page 1.3.1 Power 1.3.2 Local network connection 1.3.3 Broadband connection 1.3.4 Voice connection 1.3.5 Buttons 1.3.6 Status LEDs DMS3-CTC-25-282 v1.0...

  • Page 10: Power

    1.3.1 Power Overview Power inlet The power inlet allows you to connect the power supply. Only use the power supply delivered with your TG789vac v2. Power switch The power switch allows you to power on/off your TG789vac v2. DMS3-CTC-25-282 v1.0...

  • Page 11: Local Network Connection

    “2.3 Connecting your network devices to the TG789vac v2” on page All Ethernet ports on the TG789vac v2 are Gigabit Ethernet ports and have a maximum speed of 1 Gbps (Gigabit per second). A LED may be provided per Ethernet port to indicate link integrity (or activity).

  • Page 12: Broadband Connection

    1.3.3 Broadband connection Overview DSL port This port can be used to connect your TG789vac v2 to your service provider’s DSL network. For more information, see “2.1 Connecting the TG789vac v2 to your service provider’s network” on page WAN port This port allows you to use your TG789vac v2 as Local Router.

  • Page 13: Voice Connection

    Phone Port The Phone ( ) port allows you to connect a traditional phone to your TG789vac v2. This way you will be able to make phone calls over the Internet and save on communication costs, especially for long-distance calls.

  • Page 14: Buttons

    ) button allows you to disable your wireless access point. You can do this when you are not using the wireless access point. This allows you to save the energy that the TG789vac v2 would be using for the wireless access point.

  • Page 15: Status Leds

    1 Getting started 1.3.6 Status LEDs Introduction On the top panel of your TG789vac v2, you can find a number of status LEDs, indicating the state of the device. Info Broadband Internet Wireless 2.4 GHZ Wireless 5 GHZ Ethernet Voice...
  • Page 16 Trying to detect carrier signal or pending DSL line synchronisation No DSL line connected - or - The status LEDs are deactivated - or - TG789vac v2 powered off. Broadband LED (if you are using the Local Router scenario) Colour State Description...
  • Page 17 No Ethernet connection on your local network or the status LEDs are deactivated. TV LED Colour State Description Green Solid on Set-Top Box (STB) connected to the TG789vac v2. Blinking Unknown STB connected to the TG789vac v2. No STB connected to the TG789vac v2. Voice LED Colour State Description...

  • Page 18: Setup

    “2.5 Setting up a mobile fall-back WAN connection” on page 8 Once you successfully installed the TG789vac v2, it is recommend to backup your configuration. This allows you to return to this configuration when needed (for example, after misconfiguration). For more information, see “3.2 Backing up/...

  • Page 19: Connecting The Tg789Vac V2 To Your Service Provider's Network

    2 Setup 2.1 Connecting the TG789vac v2 to your service provider’s network Introduction This section helps you to connect the TG789vac v2 to your service provider’s network. Identifying your setup If you are using the TG789vac v2 as: • Gateway, continue with “2.1.1 Setting up your TG789vac v2 as DSL gateway”...

  • Page 20: Setting Up Your Tg789Vac V2 As Dsl Gateway

    TG789vac v2. Connecting the cables The procedure to be followed depends on the fact if this filter has been integrated into your TG789vac v2 or not. Check the label of your TG789vac v2. If the product name contains: • “wIF” (for example TG789vac v2 wIF) then your TG789vac v2 has an integrated filter. No external filters are needed.
  • Page 21 2 Setup 2 Plug one end of the cable in the grey DSL port on the back of your TG789vac v2. 3 Plug the other end of the cable:  In the DSL/Modem output of your splitter/filter.  Directly into the telephone wall outlet if there is no splitter/filter between the network terminator and your local phone network.

  • Page 22: Setting Up Your Tg789Vac V2 As Local Router

    3 Plug the other end of the cable into the Ethernet port of your Internet gateway/modem. The WAN port can only be used to connect your TG789vac v2 to an Internet gateway/modem. You can not use it to connect other devices (for example, a computer) to the TG789vac v2.

  • Page 23: Powering On The Tg789Vac V2

    2 Plug the other end of the power cord into an electrical outlet. 3 Press the power button to turn on the TG789vac v2. 4 Wait at least two minutes to allow the TG789vac v2 to complete the start up phase. DMS3-CTC-25-282 v1.0...

  • Page 24: Connecting Your Network Devices To The Tg789Vac V2

    2 Setup 2.3 Connecting your network devices to the TG789vac v2 Choose your connection method To connect your device via: • A wireless connection, continue with “2.3.1 Setting up a wireless connection” on page • A wired connection using an Ethernet cable, continue with “2.3.2 Setting up a wired connection”...

  • Page 25: Setting Up A Wireless Connection

    If you have problems with your wireless performance, see “Poor Wireless Connectivity or Range” on page To set up a wireless connections For more information on how to setup a wireless connection between your network device and your TG789vac v2, see “4 Wireless networking” on page DMS3-CTC-25-282 v1.0...

  • Page 26: Setting Up A Wired Connection

    • Your network device must be configured to obtain an IP address automatically. This is the default setting. Connection speed All Ethernet ports on the TG789vac v2 are Gigabit Ethernet ports and have a maximum speed of 1 Gbps (Gigabit per second).

  • Page 27: Configure The Tg789Vac V2

    2 Setup 2.4 Configure the TG789vac v2 Introduction If your service provider did not preconfigure your TG789vac v2, you may have to configure the TG789vac v2 via its Graphical User Interface (GUI). Requirements JavaScript must be enabled on your web browser (this is the default setting). For more information, consult the help of your web browser.

  • Page 28: Setting Up A Mobile Fall-Back Wan Connection

    Mobile fall-back The TG789vac v2 allows you to use a mobile Internet connection (for example, 3G) as fall-back connection for your Internet access. This means that the TG789vac v2 will automatically switch to the mobile Internet connection when your normal Internet connection is down.

  • Page 29: Managing Your Mobile Connection With The Tg789Vac V2 Gui

    The public APN used to access the Internet, or the private APN to access a local network. Operator Mode:  We recommend you to use the default setting, Automatic (let the TG789vac v2 choose the best operator mode), unless your service provider you to select another mode. ...

  • Page 30: Inserting A Mobile Usb Adapter

    Once the mobile connection is configured you can proceed as follows to insert the mobile USB adapter: 1 Power off the TG789vac v2. If you do not power off the TG789vac v2 first, the mobile USB adapter will not be detected. 2 Insert your SIM card into the mobile USB adapter.

  • Page 31: Configuration Tools

    3 Configuration tools 3 Configuration tools Configuration Tools You can use the following tools to configure your TG789vac v2: • The TG789vac v2 GUI allows you to configure your TG789vac v2 via your web browser. For more information, see “3.1 TG789vac v2 GUI” on page...

  • Page 32: Tg789Vac V2 Gui

    3.1 TG789vac v2 GUI Introduction The TG789vac v2 Graphical User Interface (GUI) allows you to configure your TG789vac v2 using your web browser. Requirements JavaScript must be enabled on your browser (this is the default setting). For more information, consult the help of your web browser.

  • Page 33: Access

    IP address of your TG789vac v2 (by default: 192.168.1.254). 3 If you have protected your TG789vac v2 with a user name and password, the TG789vac v2 will prompt you to enter these. Enter your user name and password and click OK.

  • Page 34: Components

    Provides basic information on the TG789vac v2. • Broadband Connection: Allows you to view/configure all your broadband connections. • Toolbox: Allows you to configure the network services and security settings of your TG789vac v2. • Home Network: Allows you to manage your local network. • Diagnostics: Allows you to run diagnostics.

  • Page 35: Language Bar

    Tasks pane To allow a quick configuration of your TG789vac v2, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.

  • Page 36: Protecting Access To The Tg789Vac V2

    3 Configuration tools 3.1.3 Protecting access to the TG789vac v2 Introduction To prevent that every user on your local network can access the TG789vac v2, the TG789vac v2 is secured with a user name and password. Protected items The user name and password is used to secure access to: •...

  • Page 37: Backing Up/Restoring Your Configuration

    3.2 Backing up/restoring your configuration Introduction Once you have configured your TG789vac v2 to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems.

  • Page 38: Access From The Internet

    3 Enter the user name and password that you specified on the Remote Assistance page. 4 The TG789vac v2 GUI appears. It is now possible for a remote user to access your TG789vac v2 via the specified URL using the provided user name and password.

  • Page 39: Wireless Networking

    “4.3 Connecting your wireless client by scanning a QR code” on page 39 Secure your wireless connection! When using an unsecured connection, everyone who is within the range of your TG789vac v2 can access your network. If not: • People may use your connection to access the Internet.

  • Page 40: Connecting Your Wireless Client Via Wps

    3 Start WPS PBC on your wireless client. 4 The TG789vac v2 is now exchanging all wireless settings. 5 At the end of the procedure the status of the WPS LED on your TG789vac v2 will change to either of the following: ...

  • Page 41: Troubleshooting

    WPS” on page • Your wireless client is out of range: If possible move your wireless client closer to your TG789vac v2 or use a wireless repeater to extend the range of your wireless network and try again.

  • Page 42: Connecting Your Wireless Client Without Wps

    • The wireless key What Network Name (SSID) is my TG789vac v2 using? If you did not change the SSID, your TG789vac v2 uses the Network Name that is printed on the bottom panel label of your TG789vac v2. What wireless key is my TG789vac v2 using? If you did not change the security settings, no wireless key is used.

  • Page 43: Connecting Your Wireless Client By Scanning A Qr Code

     Print this page and scan the code from the paper version. 6 Your app shows you the wireless settings used by your TG789vac v2 and offers you to connect to its wireless network. Connect to the network. DMS3-CTC-25-282 v1.0...

  • Page 44: Securing Your Wireless Connection

    Over the years a number of encryption methods have been developed. The list below gives you an overview of the encryption types supported by the TG789vac v2 and ordered by descending security level; you will find the highest level of...

  • Page 45: Configuring Wpa Encryption

    WPA Radius Key: enter the WPA Radius Key. 7 Click Apply to immediately apply your changes. 8 Reconnect your wireless client(s) to the TG789vac v2 using these new security settings. For more information, see “4.1 Connecting your wireless client via WPS” on page 36 “4.2 Connecting your wireless client...

  • Page 46: Configuring Wpa-Psk Encryption

    8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F). For example: C54F48A5. 7 Click Apply. 8 Reconnect your wireless client(s) to the TG789vac v2 using these new security settings. For more information, see “4.1 Connecting your wireless client via WPS” on page 36 “4.2 Connecting your wireless client...

  • Page 47: Telephony

    • Install VoIP software on your computer and make your phone calls via your computer. The Technicolor solution With the TG789vac v2 you can make both VoIP and traditional telephone calls using a traditional analogue phone. If your TG789vac v2 is not powered, the traditional telephone network (if connected) will automatically be selected. This way you are still able to make emergency calls.

  • Page 48: Setting Up Your Telephone Network

    1 Connect your traditional phone(s), DECT base station or fax to the green Phone port(s) on the back panel of your TG789vac v2. 2 If your service provider did not yet configure the VoIP service, configure the VoIP service on your TG789vac v2. For more information, see “5.1.1 Configuring the TG789vac v2 VoIP service”...

  • Page 49: Configuring The Tg789Vac V2 Voip Service

    5 Telephony 5.1.1 Configuring the TG789vac v2 VoIP service Introduction In most cases the VoIP service will already be configured on your TG789vac v2. If this is not the case, follow the instructions from this section. What you need You service provider must provide the following information: •...
  • Page 50 The phone port that you want to associate with this VoIP account. Select • All to use this VoIP account for all connected phone. • Phone (1/2) to use this VoIP account for the phone connected to the Phone (1/2) port of your TG789vac v2. 5 Click Apply.

  • Page 51: Address Book

    Introduction The Address Book page allows you to: • Store your contacts centrally on the TG789vac v2. These contacts can also be used by phones that support the shared address book feature. • Initiate a call or send a message by clicking the phone number or e-mail address in the contact details.
  • Page 52 3 The following page appears: 4 Pick up the phone. 5 The TG789vac v2 is now initiating the call. 6 At the end of the conversation, click Done to go to the Last Calls page. This page allows you to view the statistics of your last calls (including the call that you just made).

  • Page 53: Viewing Call Logs

    1 Browse to the TG789vac v2 GUI. For more information, see “Accessing the TG789vac v2 GUI” on page 2 On the Toolbox menu, click Telephony. 3 The Telephony page appears: On this page you can see an overview of your last calls.

  • Page 54: Saving Energy

    6 Saving energy 6 Saving energy Code of Conduct To prove its commitment to protect the environment, Technicolor adheres to the Code of Conduct, a global agreement to reduce the power consumption of broadband access devices. For more information, see “6.1 Code of Conduct”...

  • Page 55: Code Of Conduct

    • The user switches off his computer at 20:00. • There are no other devices connected to the TG789vac v2. The TG789vac v2 switches to low power mode. This results in a considerable drop in the overall power consumption of the TG789vac v2.

  • Page 56: Eco Manager

    If new clients are detected the wireless access point is immediately fully powered again. The TG789vac v2 will only switch off the access point if there are no devices connected to the access point at that moment.
  • Page 57 Zero power consumption If you will not be using your TG789vac v2 for a longer time (for example: you are going on holiday), you should consider to unplug the TG789vac v2’s power adapter from the power outlet. This way no energy will be consumed at all.

  • Page 58: Sharing Content

    • Each USB storage device can have up to 10 partitions. If your device has more partitions the extra partitions will be ignored. Content Sharing Servers The TG789vac v2 offers three types of services to share your content. The following table gives a you a brief overview of the main functions: Network file server...
  • Page 59 The only thing that you need to do is to plug your memory stick or external hard disk in (one of) the USB port(s) of your TG789vac v2. Use a USB hub to connect up to five USB storage devices to the TG789vac v2. However, make sure to use a self- powered USB hub!

  • Page 60: The Tg789Vac V2 Network File Server

    Select this option to enable the network file server. 5 Click Apply. 6 All users connected to the TG789vac v2 can now access the data stored on the storage device(s) that are connected to the TG789vac v2. 7 If you want to limit the number of folders that can be accessed, continue with “7.4 Working with managed partitions”...
  • Page 61 7 Sharing content 3 An Explorer windows appears. The storage devices that are attached to your TG789vac v2 are listed as folders. If the storage device has multiple partitions an index number will be added at the end (for example: Disk_a1 Disk_a2).
  • Page 62 7 Sharing content 3 The following window appears: Select Guest and click Connect. 4 If prompted, select the partition that you want to open and click OK: 5 The selected partition is now mounted and is shown on your desktop. DMS3-CTC-25-282 v1.0...

  • Page 63: The Tg789Vac V2 Upnp Av Media Server

    DLNA-certified devices. To allow you to access your media in a quick and easy way, the TG789vac v2 scans your storage device for meta data information (for example, title, artist, album) and stores it in a database. When you are looking for a file, the TG789vac v2 can simply query the database instead of having to go through all the files.

  • Page 64: Configuring The Upnp Av Media Server

    4 Under UPnP AV Media Server, click Server Enabled. 5 Click Apply. Media database When you plug in your USB storage device, the TG789vac v2 will automatically start building the media database. This database lists all meta data that is embedded the your media files stored on your USB storage device.

  • Page 65: Using The Upnp Av Media Server

    On your UPnP AV renderer, the TG789vac v2’s UPnP AV media server will be listed as MediaAccess TGXXX. Below you can find a screenshot taken on an Android smartphone with a UPnP AV capable app.
  • Page 66 3 Double-click the TG789vac v2’s UPnP AV media server to access your media files. 4 Windows Media Player starts up. Your TG789vac v2’s UPnP AV media server is listed in the tree structure on the left on the left. This entry allows you to browse your media files.

  • Page 67: The Tg789Vac V2 Ftp Server

    7.3 The TG789vac v2 FTP server Introduction The TG789vac v2 allows you to access your shared content by FTP. This can be useful if you want to be able to access your shared content from the Internet. Via FTP you can...

  • Page 68: Additional Configuration

    The Shared folder and its subfolders are now accessible using FTP, automatically other folders are not. If you are connected to the Internet, the link to the FTP server is displayed under FTP Server: On the TG789vac v2 network, you can also access the FTP server using its local address (192.168.1.253). Additional configuration Because most service providers use dynamic IP addresses, the IP address of your Internet connection may change frequently.

  • Page 69: Working With Managed Partitions

    • The TG789vac v2 FTP server. For more information, see “7.3 The TG789vac v2 FTP server”. The TG789vac v2 FTP server can only be used with a managed partition. Ummanaged vs. managed The following table compares the two modes: Access via...
  • Page 70 Use this folder to share your (non-media) data with other users on your network. Optionally, users can also access this folder using FTP. For more information, see “7.3 The TG789vac v2 FTP server” on page If the above folders already exist, the existing folders are used.

  • Page 71: Safely Removing Your Usb Storage Device

    7.5 Safely removing your USB storage device Introduction If you just unplug your USB storage device from the TG789vac v2 you may loose your data. To avoid this you must first stop your USB storage device. Stopping your USB storage device...

  • Page 72: Network Services

    Topic Page 8.1 UPnP 8.2 Assigning services (HTTP, FTP,...) to a computer 8.3 Dynamic DNS 8.4 Network time server Feature availability Some features may not be available on your TG789vac v2. For more information, contact your service provider. DMS3-CTC-25-282 v1.0...

  • Page 73: Upnp

    TG789vac v2. For more information, see “8.1.1 Accessing your TG789vac v2 via UPnP” on page • If you are using a PPP connection to connect to the Internet, you can enable/disable your Internet connection without...

  • Page 74: Accessing Your Tg789Vac V2 Via Upnp

    If you computer runs Windows 8, Windows 7 or Vista: 1 Open Windows Explorer and then click Network. 2 The Network window appears: 3 Right-click your TG789vac v2 (displayed as MediaAccess TGXXX) and click View device web page. 4 The TG789vac v2 GUI appears.

  • Page 75: Managing Your Internet Connection Via Upnp

    8.1.2 Managing your Internet connection via UPnP Applicability This section only applicable if the TG789vac v2 is using a PPP connection to make its connection to the Internet. Windows 8, Windows 7 or Windows Vista If you computer runs Windows 8, Windows 7 or Windows Vista: 1 Open Windows Explorer and then click Network.

  • Page 76: Configuring Upnp On The Tg789Vac V2

    If Extended Security is enabled, only limited UPnP operation between the host and the TG789vac v2 is allowed: • A local host is not allowed to connect/disconnect the TG789vac v2 Internet connection. You can then only connect/ disconnect the Internet connection via the TG789vac v2 GUI •...

  • Page 77: Installing Upnp On Windows Xp

    Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the TG789vac v2 on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system.
  • Page 78 8 Network Services 4 The Windows Components Wizard appears: Select Networking Services in the Components list and click Details. 5 The Networking Services window appears: Select Internet Gateway Device Discovery and Control Client and click OK. 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard. 7 At the end of the procedure, the wizard informs you that the installation was successful.

  • Page 79: Assigning Services (Http, Ftp

    Introduction The TG789vac v2 is designed to allow you to use one Internet connection for all devices that are connected to your local network. This means that all your local devices share one public IP address as if only one local host would be connected to the Internet.
  • Page 80 Assign a game or application to a local networking device If you assign a game or application to a local networking device, you will basically tell the TG789vac v2 that if it receives a request for a specific game or application, it needs to forward these messages to one specific computer.

  • Page 81: Dynamic Dns

    • www.no-ip.com • www.dtdns.com Procedure Proceed as follows: 1 Browse to the TG789vac v2 GUI. For more information, see “Accessing the TG789vac v2 GUI” on page 2 On the Toolbox menu, click Dynamic DNS. 3 On the Navigation bar, click Configure.

  • Page 82: Network Time Server

    8 Network Services 8.4 Network time server Introduction A Network Time Server is a server that makes sure that the time settings of your TG789vac v2 are perfectly synchronized with the official time. This time will be used for features like: •...
  • Page 83 8 Network Services  In the Time Server box, type the address of the time server of your choice (for example: pool.ntp.org). You can define up to five time servers. If you clear the Auto-configuration check box, you can manually configure the correct time settings. 5 Click Apply.

  • Page 84: Internet Security

    9 Internet security 9 Internet security Overview The TG789vac v2 offers various options to secure your network and network connection: Topic Page 9.1 Parental Control 9.2 Firewall 9.3 Access Control 9.4 Wireless Time Control DMS3-CTC-25-282 v1.0...

  • Page 85: Parental Control

    9 Internet security 9.1 Parental Control Introduction The TG789vac v2 allows you to deny access to specific websites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering...
  • Page 86 “9.1.2 Adding rules for address-based filtering” on page Option 2: address-based filter only Take this option if content filtering is not available on your TG789vac v2 or you don’t want to use it. To configure address-based filtering: 1 Browse to the TG789vac v2 GUI.

  • Page 87: Configuring Content-Based Filtering

    9 Internet security 9.1.1 Configuring content-based filtering Requirements Content-based filtering must be activated on your TG789vac v2. For more information, see “Activating content-based filtering” on page Accessing the configuration page Proceed as follows: 1 Browse to the TG789vac v2 GUI.

  • Page 88: Adding Rules For Address-Based Filtering

    TG789vac v2 GUI. For more information, see “Accessing the TG789vac v2 GUI” on page 2 On the Toolbox menu, click Parental Control. 3 Make sure the Use Address-Based Filter check box is selected. 4 Type the URL of the website you want to block (for example “mail.provider.com”) in the Web Site box.
  • Page 89 TG789vac v2 GUI. For more information, see “Accessing the TG789vac v2 GUI” on page 2 On the Toolbox menu, click Parental Control. 3 Make sure the Use Address-Based Filter check box is selected. 4 Type “*” in the Web Site box.

  • Page 90: Firewall

    9.2 Firewall Introduction The TG789vac v2 comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs.
  • Page 91 Or you can type a User-defined IP address (range).  The Service type of the traffic; this can be a protocol (DNS, SMTP,...) or a specific TG789vac v2 system service. 8 Select an Action that should be done on traffic for which the firewall rules applies: Accept: to allow the traffic to pass ...

  • Page 92: Access Control

    Requirements Before you can start: • Your TG789vac v2 must be connected to the Internet. • Your TG789vac v2 must use a time server for its time configuration. For more information, see “8.4 Network time server” on page Creating an access schedule Proceed as follows: 1 On the Home Network, click Access Control.
  • Page 93 9 Internet security 5 The Device Access Editor page appears. Select the hours for which you want to allow Internet access. For example, if you select 06 this means that access is allowed from 6:00 until 6:59. 6 Click Apply. The schedule is now active.

  • Page 94: Wireless Time Control

    Requirements Before you can start: • Your TG789vac v2 must be connected to the Internet. • Your TG789vac v2 must use a time server for its time configuration. For more information, see “8.4 Network time server” on page Procedure 1 Browse to the TG789vac v2 GUI.

  • Page 95: Support

    10 Support 10 Support Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your TG789vac v2. If the suggestions do not resolve the problem, contact your service provider. Topics This chapter describes the following topics:...

  • Page 96: General Tg789Vac V2 Troubleshooting

    5 Re-enter your password. 6 Click Connect. TG789vac v2 unreachable If you can not access your TG789vac v2 via your web browser or the Setup wizard, you might consider a hardware reset as described in “10.6 Reset to factory defaults” on page...

  • Page 97: Ethernet Connection Troubleshooting

    Make sure that: • The Ethernet cable is correctly connected to the Ethernet port on your TG789vac v2 and your computer. • You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors.

  • Page 98: Wireless Connection Troubleshooting

    Under Configuration, select WLAN Enabled and Interface Enabled. g Under Security, select Broadcast Network Name. h Click Apply. • If the signal is low or not available, try to reposition the TG789vac v2 or (if available) redirect the antenna(s) of the TG789vac v2 for optimal performance. •...
  • Page 99 10 Support  WLAN to view the settings of the 2.4 GHz access point.  WLAN_5G to view the settings of the 5 GHz access point. 4 In the Navigation bar, click Configure. 5 Under Configuration, select Manual in the Channel Selection list and then select the channel of your choice in the Channel list.

  • Page 100: Voice Over Ip Troubleshooting

    10 Support 10.4 Voice over IP troubleshooting Introduction If you cannot make or receive any phone calls via your TG789vac v2, try the suggested solutions in this section. Calling over VoIP If you have problems calling via VoIP, check whether: •...

  • Page 101: Content Sharing Troubleshooting

    10.5 Content sharing troubleshooting Getting the IP address of your USB storage device The TG789vac v2 always uses the highest available address in your DHCP pool. When using the default settings this should be 192.168.1.253. You can check the IP address as follows: 1 Browse to the TG789vac v2 GUI.

  • Page 102: Reset To Factory Defaults

    10.6 Reset to factory defaults Resetting your TG789vac v2 If at some point you can no longer connect to the TG789vac v2 or you want to make a fresh install, it may be useful to perform a reset to factory defaults.
  • Page 103 TECHNICOLOR Copyright ©2016 Technicolor. All rights reserved. DMS3-CTC-25-282 v1.0. 1-5 rue Jeanne d’ A rc All tradenames referenced are service marks, trademarks, or registered 92130 Issy les Moulineaux trademarks of their respective companies. France Specifications subject to change without notice.

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