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Technicolor TG587n v3 Setup And User Manual

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SETUP AND USER GUIDE
Technicolor TG587n v3

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  Summary of Contents for Technicolor TG587n v3

  • Page 1 SETUP AND USER GUIDE Technicolor TG587n v3...
  • Page 3 SETUP AND USER GUIDE Technicolor TG587n v3...
  • Page 4 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor.
  • Page 5: Table Of Contents

    3.3.2 Setting up a Wired Connection..........................25 3.4 Configure the Technicolor Gateway....................26 3.5 Setting Up the 3G Fall-Back WAN Connection..................27 3.5.1 Managing your Mobile Connection with the Technicolor Gateway GUI ............28 3.5.2 Inserting a Mobile USB Adapter ..........................29 4 Configuration Tools....................31 4.1 Technicolor Gateway GUI........................32...
  • Page 6 7.5 Safely Removing your USB Storage Device..................62 8 Technicolor Gateway Network Services..............63 8.1 UPnP................................. 64 8.1.1 Accessing Your Technicolor Gateway via UPnP..................... 65 8.1.2 Managing your Internet connection via UPnP ......................66 8.1.3 Configuring UPnP on the Technicolor Gateway..................... 68 8.1.4 Installing UPnP on Windows XP ..........................
  • Page 7: About This Setup And User Guide

    The note symbol indicates that the text provides additional information about a topic. Terminology Generally, the Technicolor TG587n v3 will be referred to as Technicolor Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used throughout this manual: This sample text indicates a hyperlink to a Web site.
  • Page 8 ABOUT THIS SETUP AND USER GUIDE DMS-CTC-20101206-0017 v1.0...
  • Page 9: Getting Started

    1 Getting Started Introduction This chapter gives you a brief overview of the main features and components of the Technicolor Gateway. After this chapter we will start with the installation. Do not connect any cables to the Technicolor Gateway until instructed to do so.
  • Page 10: Features At A Glance

    “7 Sharing Content on your Technicolor Gateway” on page ECO label Technicolor’s ECO label guarantees you that the Technicolor Gateway is able to reduce its power consumption to an absolute minimum. For more information, see “6 Saving Energy with Your Technicolor Gateway” on page...
  • Page 11: User Scenarios

    The Technicolor Gateway is connected to the DSL network of your service provider and brings the Internet to your home. Internet Technicolor Gateway Local Router The Technicolor Gateway is placed behind another gateway or modem. In this setup the gateway or modem in front of the Technicolor Gateway will establish the connection to the Internet: Internet Modem/Router...
  • Page 12: Components

    1 GETTING STARTED 1.3 Components Overview This section provides an overview of the different components of the Technicolor Gateway: Topic Page 1.3.1 Power 1.3.2 Local Network Connection 1.3.3 Broadband Connection 1.3.4 Buttons 1.3.5 Status LEDs DMS-CTC-20101206-0017 v1.0...
  • Page 13: Power

    Technicolor Gateway. To power the Technicolor Gateway on or off, press the power switch for two seconds and then release it. The Technicolor Gateway is powered off when none of the status LEDs are lit.
  • Page 14: Local Network Connection

    Wireless Access Point The built-in WiFi-certified wireless access point provides wireless access to your WiFi-certified wireless clients. For more information, see “5 The Technicolor Gateway Wireless Access Point” on page Ethernet switch The Ethernet switch allows you to connect an Ethernet device (for example, a computer) to your local network. For more information, see “3.3.2 Setting up a Wired Connection”...
  • Page 15: Broadband Connection

    1.3.3 Broadband Connection Overview DSL port This port can be used to connect your Technicolor Gateway to your service provider’s DSL network. WAN port This port allows you to use your Technicolor Gateway as Local Router. For more information, see “1.2 User Scenarios”...
  • Page 16: Buttons

    ) button allows you to disable your wireless access point. You can do this when you do not have any devices that are connected to the wireless access point. This allows you to save the energy that the Technicolor Gateway would be using for the wireless access point.
  • Page 17: Status Leds

    1 GETTING STARTED 1.3.5 Status LEDs Introduction On the front panel of your Technicolor Gateway, you can find a number of status LEDs, indicating the state of the device. Broadband Internet Ethernet Wireless ECO button LED The ECO ( ) button LED provides information about the overall state of your Technicolor Gateway. For more information, see “ECO button”...
  • Page 18 State Description Green Solid on DSL line synchronised Blinking Trying to detect carrier signal or pending DSL line synchronisation Technicolor Gateway powered off. Broadband LED (if you are using the Local Router scenario) Colour State Description Green Solid on Connected to the WAN device...
  • Page 19: Preparing For The Installation

    1 GETTING STARTED 1.4 Preparing for the Installation DSL service requirements This section is only applicable if you are using your Technicolor Gateway as DSL gateway. For more information, see “1.2 User Scenarios” on page Make sure that: Your service provider activated the DSL service on your telephone line by your service provider.
  • Page 20 1 GETTING STARTED DMS-CTC-20101206-0017 v1.0...
  • Page 21: Guided Installation

    Introduction In the guided installation, the Setup wizard on the Setup CD will assist you with the installation of your Technicolor Gateway. If you do not want to use the Setup CD or if the Setup CD is not included in your package, follow the installation procedure described in “3 Manual Installation”...
  • Page 22 “10.1 Setup Troubleshooting” on page Backup your configuration Once you successfully installed your Technicolor Gateway, it is recommend to backup your configuration. This will allows you to return to this configuration when needed (for example, after misconfiguration). For more information, see “4.2 Backing Up/Restoring your Configuration”...
  • Page 23: Manual Installation

    “3.5 Setting Up the 3G Fall-Back WAN Connection” on page 7 Once you successfully installed your Technicolor Gateway, it is recommend to backup your configuration. This will allows you to return to this configuration when needed (for example, after misconfiguration). For more information, see “4.2 Backing Up/Restoring your Configuration”...
  • Page 24: Connecting The Technicolor Gateway To Your Service Provider's Network

    Local Router, continue with “3.1.2 Setting up your Technicolor Gateway as Local Router” on page  For more information, see “1.2 User Scenarios” on page 5, you can use your Technicolor Gateway in either of the following scenarios DMS-CTC-20101206-0017 v1.0...
  • Page 25: Setting Up Your Technicolor Gateway As Dsl Gateway

    3.1.1 Setting up your Technicolor Gateway as DSL Gateway Introduction This section helps you to connect the Technicolor Gateway to your service provider’s network. Signal arriving at your home The Line signal that arrives at your home consists the following components: A Phone signal carrying the traffic for telephony.
  • Page 26 3 MANUAL INSTALLATION 2 Plug one end of the cable in the grey DSL port on the back of your Technicolor Gateway. 3 Plug the other end of the cable into the DSL/MODEM output port of your filter/splitter. DMS-CTC-20101206-0017 v1.0...
  • Page 27: Setting Up Your Technicolor Gateway As Local Router

    1 Take an Ethernet cable. If your box contains an Ethernet cable with red connectors, you can use that cable. 2 Plug one end of the cable in the red WAN port on the back of your Technicolor Gateway. 3 Plug the other end of the cable into the Ethernet port of your Internet gateway/modem.
  • Page 28: Powering On The Technicolor Gateway

    3 The Technicolor Gateway automatically starts up. For more information about how to powering on/off the Technicolor Gateway, see “Power switch” on page 4 Wait at least two minutes to allow the Technicolor Gateway to complete the start up phase. DMS-CTC-20101206-0017 v1.0...
  • Page 29: Connecting Your Network Devices To The Technicolor Gateway

    3 MANUAL INSTALLATION 3.3 Connecting Your Network Devices to the Technicolor Gateway Choose your connection method To connect your device via: A wireless connection, continue with “3.3.1 Setting up a Wireless Connection” on page  A wired connection, continue with “3.3.2 Setting up a Wired Connection”...
  • Page 30: Setting Up A Wireless Connection

    “Poor Wireless Connectivity or Range” on page To set up a wireless connections For more information on how to setup a wireless connection between your network device and your Technicolor Gateway, “5 The Technicolor Gateway Wireless Access Point” on page...
  • Page 31: Setting Up A Wired Connection

    Proceed as follows: 1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your Technicolor Gateway: You can not use the red WAN port to connect to the local Ethernet network. The WAN port can only be used to connect your Technicolor Gateway to your broadband source.
  • Page 32: Configure The Technicolor Gateway

    2 The Technicolor Gateway informs you that you have not yet configured your Technicolor Gateway. If this window does not appear, browse to http://dsldevice.lan or to the IP address of your Technicolor Gateway (by default: 192.168.1.254) and click Technicolor Gateway on the menu on the left-hand side.
  • Page 33: Setting Up The 3G Fall-Back Wan Connection

    HSPA+, WIMAX and LTE when internet connectivity is not available via the main WAN connection. By plugging a mobile USB adapter into one of the USB ports of your Technicolor Gateway, IP connectivity via a 2G / 3G network becomes possible.
  • Page 34: Managing Your Mobile Connection With The Technicolor Gateway Gui

    3.5.1 Managing your Mobile Connection with the Technicolor Gateway GUI Introduction You can view and manage the parameters of your mobile connection via the Technicolor Gateway GUI. Procedure To manage your mobile USB connection via the Technicolor Gateway GUI: 1 Browse to the Technicolor Gateway GUI.
  • Page 35: Inserting A Mobile Usb Adapter

    Once the mobile connection is configured you can proceed as follows to insert the mobile USB adapter: 1 Power off the Technicolor Gateway. If you do not power off the Technicolor Gateway first, the mobile USB adapter will not be detected. 2 Insert your SIM card into the mobile USB adapter.
  • Page 36 3 MANUAL INSTALLATION DMS-CTC-20101206-0017 v1.0...
  • Page 37: Configuration Tools

    Configuration Tools You can use the following tools to configure your Technicolor Gateway: The Technicolor Gateway Setup CD allows you to configure your Technicolor Gateway and helps you to connect your  computers to the Technicolor Gateway. For more information, see “2 Guided Installation”...
  • Page 38: Technicolor Gateway Gui

    4 CONFIGURATION TOOLS 4.1 Technicolor Gateway GUI Introduction The Technicolor Gateway Graphical User Interface (GUI) allows you to configure your Technicolor Gateway using your web browser. Requirements JavaScript must be enabled on your browser (this is the default setting). For more information, consult the help of your web browser.
  • Page 39: Access

    4 The Technicolor Gateway GUI appears. Access the Technicolor Gateway via UPnP You can also access the Technicolor Gateway GUI using the Internet Gateway Device (IGD) icon if your computer runs one of the following operating systems: Microsoft Windows 7 ...
  • Page 40: Components

    Provides basic information on the Technicolor Gateway. Broadband Connection:  Allows you to view/configure your broadband connections. Toolbox:  Allows you to configure the network services and security settings of your Technicolor Gateway. Home Network:  Allows you to manage your local network. Help: ...
  • Page 41: Language Bar

    Tasks pane To allow a quick configuration of your Technicolor Gateway, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.
  • Page 42: Protecting Access To The Technicolor Gateway

    The default user name is Administrator. Default password The default password is either blank or the ACCESS KEY printed on the label of your Technicolor Gateway. This depends on the settings chosen by your Service Provider. It is recommended to change the default password settings.
  • Page 43: Backing Up/Restoring Your Configuration

    4.2 Backing Up/Restoring your Configuration Introduction Once you have configured your Technicolor Gateway to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems.
  • Page 44: Access From The Internet

    3 Enter the user name and password that you specified on the Remote Assistance page. 4 The Technicolor Gateway GUI appears. It is now possible for a remote user to access your Technicolor Gateway via the specified URL using the provided user name and password.
  • Page 45: The Technicolor Gateway Wireless Access Point

    “5.2 Connecting Your Wireless Client without WPS” on page Secure your wireless connection! When using an unsecured connection, everyone who is within the range of your Technicolor Gateway can access your network. If not: People may use your connection to access the Internet.
  • Page 46: Connecting Your Wireless Client Via Wps

    1 Shortly press the WPS button on the Technicolor Gateway: 2 The WPS button LED starts blinking orange. This indicates that the Technicolor Gateway is now searching for wireless clients that are in registration mode. You now have two minutes to start WPS on your wireless client.
  • Page 47 Your wireless client is out of range:  If possible move your wireless client closer to your Technicolor Gateway or use a wireless repeater to extend the range of your wireless network. Another device is interfering on the selected wireless channel: ...
  • Page 48: Connecting Your Wireless Client Without Wps

     What Network Name (SSID) is my Technicolor Gateway using? If you did not change the SSID, your Technicolor Gateway uses the Network Name that is printed on the back panel label of your Technicolor Gateway. What wireless key is my Technicolor Gateway using? If you did not change the security settings, no wireless key is used.
  • Page 49: Securing Your Wireless Connection

    The least safe encryption type used for wireless connections. Like WPA-PSK it uses a user-defined key, but WEP has been proven to have security issues. Although the Technicolor Gateway allows you to use WEP or no security, we strongly advise against using one of them! Use WPA(2)-PSK instead.
  • Page 50 6 In the WPA-PSK Version list, click the WPA-version of your choice. For more information, see “Encryption types” on page 7 Click Apply. 8 Reconnect your wireless client(s) to the Technicolor Gateway using these new security settings. For more information, see “5.1 Connecting Your Wireless Client via WPS” on page 40 “5.2 Connecting Your Wireless Client without WPS”...
  • Page 51: Saving Energy With Your Technicolor Gateway

    6 Saving Energy with Your Technicolor Gateway Code of Conduct To prove its commitment to protect the environment, Technicolor has signed the Code of Conduct, a global agreement to reduce the power consumption of broadband access devices. For more information, see “6.1 Code of Conduct”...
  • Page 52: Code Of Conduct

    The user switches off his computer at 20:00.  There are no other devices connected to the Technicolor Gateway.  The Technicolor Gateway switches to low power mode. This results in a considerable drop in the overall power consumption of the Technicolor Gateway. Power Consumption...
  • Page 53: Eco Manager

    5 Click Apply. Example If we use the same example as in the previous section, you can see that the Technicolor Gateway is now able to further reduce the power consumption in periods where less action is required from the Technicolor Gateway.
  • Page 54 Zero power consumption If you will not be using your Technicolor Gateway for a longer time (for example: you are going on holiday), you should consider to turn off the Technicolor Gateway. This way no energy will be consumed at all.
  • Page 55: Sharing Content On Your Technicolor Gateway

    7 SHARING CONTENT ON YOUR TECHNICOLOR GATEWAY 7 Sharing Content on your Technicolor Gateway Introduction The Technicolor Gateway allows you to share the content stored on your USB storage device with other users on your network or even access this shared content from the Internet. Features The Technicolor Gateway supports USB 2.0...
  • Page 56 (one of) the USB port(s) of your Technicolor Gateway. By using a USB hub, you can connect up to five USB mass storage devices to the Technicolor Gateway. Do not remove your USB storage device without stopping it first, otherwise data might be lost! For more information, see “7.5 Safely Removing your USB Storage Device”...
  • Page 57: The Network File Server

    Select this option to enable the Network File Server 5 Click Apply. 6 All users connected to the Technicolor Gateway can now access the data on stored your USB storage device. 7 If you want to limit the number of folders that can be accessed, continue with “7.4 Managing your Shared Content”...
  • Page 58 7 SHARING CONTENT ON YOUR TECHNICOLOR GATEWAY 3 An Explorer windows appears. The storage devices that are attached to your Technicolor Gateway are listed as folders. If the storage device has multiple partitions an index number will be added at the end (for example: Disk_a1 and Disk_a2).
  • Page 59 7 SHARING CONTENT ON YOUR TECHNICOLOR GATEWAY 3 The following window appears: Select Guest and click Connect. 4 If prompted, select the partition that you want to open and click OK: 5 Your USB storage device is now mounted and is displayed on your desktop.
  • Page 60: The Upnp Av Media Server

    DLNA-certified devices. To allow you to access your media in a quick and easy way, the Technicolor Gateway scans your storage device for meta data information (for example, title, artist, album) and stores it in a database. When you are looking for a file, the Technicolor Gateway can simply query the database instead of having to go through all the files.
  • Page 61: Configuring The Upnp Av Media Server

    5 Click Apply. Media Database When you plug in your USB storage device, the Technicolor Gateway will automatically start building the media database. This database contains all meta data of the media files stored on your USB storage device. To view the status of the media database: 1 Browse to the Technicolor Gateway GUI.
  • Page 62: Using The Upnp Av Media Server

    On your UPnP AV renderer, the Technicolor Gateway’s UPnP AV media server will be listed as Technicolor TGXXX. Below you can find a screenshot taken on a smartphone with a UPnP AV client.
  • Page 63 3 Double-click the Technicolor Gateway’s UPnP AV Media Server to access your media files. 4 Windows Media Player starts up. Your Technicolor Gateway’s UPnP AV Media Server is listed on the left. This entry allows you to browse to your media files.
  • Page 64: The Ftp Server

    7.3 The FTP Server Introduction The Technicolor Gateway allows you to access your shared content by FTP. This can be useful if you want to be able to access your shared content from the Internet. Via FTP you can download and upload all types of files both from your local network and the Internet.
  • Page 65: Additional Configuration

    The Shared folder and its subfolders are now accessible using FTP. The other folders are not accessible via FTP. If you are connected to the Internet, the link to the FTP server is displayed under FTP Server: On the Technicolor Gateway network, you can also access the FTP server using its local address (192.168.1.253). Additional configuration Because most service providers use dynamic IP addresses, the IP address of your Internet connection may change frequently.
  • Page 66: Managing Your Shared Content

    7.4 Managing your Shared Content Managed Partition When your USB storage device is permanently connected to the Technicolor Gateway, you may want to If you select your drive or partition as managed partition, users only have access to the following folders: Media ...
  • Page 67 7 SHARING CONTENT ON YOUR TECHNICOLOR GATEWAY 4 Under List of connected disks, click the radio button next to the partition you want to configure as Managed Partition. 5 Click Apply. Result The Technicolor Gateway creates following folders: Media: ...
  • Page 68: Safely Removing Your Usb Storage Device

    7.5 Safely Removing your USB Storage Device Introduction If you just unplug your USB storage device from the Technicolor Gateway you may loose your data. To avoid this you must first stop your USB storage device. Stopping your USB storage device...
  • Page 69: Technicolor Gateway Network Services

    8.2 Assigning a service (HTTP, FTP,...) to a Computer 8.3 Dynamic DNS Feature availability Depending on the configuration offered by your service provider, some features may not be available on your Technicolor Gateway. For more information, contact your service provider. DMS-CTC-20101206-0017 v1.0...
  • Page 70: Upnp

    UPnP and the Technicolor Gateway UPnP offers you the following functions: You can access the Technicolor Gateway GUI without having to remember the address of the Technicolor Gateway. For  more information, see “8.1.1 Accessing Your Technicolor Gateway via UPnP” on page If you are using a PPP connection to connect to the Internet, you can enable/disable your Internet connection without ...
  • Page 71: Accessing Your Technicolor Gateway Via Upnp

    If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Technicolor Gateway (displayed as Technicolor TGXXX) and click View device web page. 4 The Technicolor Gateway GUI appears.
  • Page 72: Managing Your Internet Connection Via Upnp

    If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Technicolor Gateway (displayed as Technicolor TGXXX). 4 If you are currently:  Connected to the Internet, click Disable to disconnect from the Internet.
  • Page 73 4 If you right-click the Internet Connection icon, you can connect/disconnect your connection to the Internet. Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. This feature is enabled by default. For more information, see “8.1.3 Configuring UPnP on the Technicolor Gateway” on page DMS-CTC-20101206-0017 v1.0...
  • Page 74: Configuring Upnp On The Technicolor Gateway

    4 Click Apply. Extended Security If Extended Security is enabled, only limited UPnP operation between the host and the Technicolor Gateway is allowed: A local host is not allowed to connect/disconnect the Technicolor Gateway Internet connection. You can then only ...
  • Page 75: Installing Upnp On Windows Xp

    Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Technicolor Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system.
  • Page 76 8 TECHNICOLOR GATEWAY NETWORK SERVICES 2 Select (Settings >) Control Panel > Add or Remove Programs. 3 In the Add or Remove Programs window, click Add/Remove Windows Components. 4 The Windows Components Wizard appears: Select Networking Services in the Components list and click Details.
  • Page 77: Assigning A Service (Http, Ftp

    If your are running a server or an application that acts as a server (for example a HTTP server, Internet game), the initial message will come from the Internet and the Technicolor Gateway has no information to decide to which computer it should forward the incoming message.
  • Page 78 Assign a game or application to a local networking device If you assign a game or application to a local networking device, you will basically tell the Technicolor Gateway that if it receives requests for a specific game or application, it has to forward these messages to a specific computer.
  • Page 79: Dynamic Dns

     www.dtdns.com  Procedure Proceed as follows: 1 Browse to the Technicolor Gateway GUI. For more information, see “Accessing the Technicolor Gateway GUI” on page 2 On the Toolbox menu, click Dynamic DNS. 3 On the Navigation bar, click Configure.
  • Page 80 8 TECHNICOLOR GATEWAY NETWORK SERVICES DMS-CTC-20101206-0017 v1.0...
  • Page 81: Internet Security

    9 INTERNET SECURITY 9 Internet Security Overview The Technicolor Gateway offers various options to secure your network and network connection: Topic Page 9.1 Parental Control 9.2 Firewall DMS-CTC-20101206-0017 v1.0...
  • Page 82: Parental Control

    9 INTERNET SECURITY 9.1 Parental Control Introduction The Technicolor Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering With address-based filtering (or URL-filtering) you can block web sites based on their address (for example www.porn.com).
  • Page 83 “9.1.2 Adding Rules for Address-Based Filtering” on page Option 2: address-based filter only Take this option if content filtering is not available on your Technicolor Gateway or you don’t want to use it. To configure address-based filtering: 1 Browse to the Technicolor Gateway GUI.
  • Page 84: Configuring Content-Based Filtering

    9 INTERNET SECURITY 9.1.1 Configuring Content-based Filtering Requirements Content-based filtering must be activated on your Technicolor Gateway. For more information, see “Activating content-based filtering” on page Accessing the configuration page Proceed as follows: 1 Browse to the Technicolor Gateway GUI.
  • Page 85: Adding Rules For Address-Based Filtering

     Deny access to a specific web site Proceed as follows: 1 Browse to the Technicolor Gateway GUI. 2 On the Toolbox menu, click Parental Control. 3 Make sure the Use Address-Based Filter check box is selected. 4 Type the URL of the Web site you want to block (for example “mail.provider.com”) in the Web Site box.
  • Page 86 7 Click Add. Redirect all web sites Proceed as follows: 1 Browse to the Technicolor Gateway GUI. 2 On the Toolbox menu, click Parental Control. 3 Make sure the Use Address-Based Filter check box is selected. 4 Type “*” in the Web Site box.
  • Page 87: Firewall

    Internet. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs. The Firewall is disabled by default. This means that all traffic passing through the Technicolor Gateway (from and to the Internet) is allowed.
  • Page 88 Or you can type a User-defined IP address (range).  The Service type of the traffic; this can be a protocol (DNS, SMTP,...) or a specific Technicolor Gateway system service. 8 Select an Action that should be done on traffic for which the firewall rules applies: Accept: to allow the traffic to pass ...
  • Page 89: Support

    Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your Technicolor Gateway. If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com or contact your service provider. Topics...
  • Page 90: Setup Troubleshooting

    10 SUPPORT 10.1 Setup Troubleshooting Introduction If you have trouble to install your Technicolor Gateway with the Setup CD, try the suggested solutions in this section. The Setup CD does not start automatically If your computer runs: Microsoft Windows 7 and Vista: ...
  • Page 91: General Technicolor Gateway Troubleshooting

    5 Re-enter your password. 6 Click Connect. Technicolor Gateway unreachable If you can not access your Technicolor Gateway via your web browser or the Setup wizard, you might consider a hardware reset as described in “10.5 Reset to Factory Defaults” on page...
  • Page 92: Wired Connection Troubleshooting

    Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Technicolor Gateway and your computer.  You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors.
  • Page 93: Wireless Connection Troubleshooting

    Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings).  If the signal is low or not available, try to reposition the Technicolor Gateway or (if available) redirect the antenna(s) of ...
  • Page 94: Reset To Factory Defaults

    10.5 Reset to Factory Defaults Resetting your Technicolor Gateway If at some point you can no longer connect to the Technicolor Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults.
  • Page 95 10 SUPPORT 3 The Technicolor Gateway restarts. Your system administrator may have disabled the physical reset button of the Technicolor Gateway. In this case, a hardware reset to defaults is not possible. DMS-CTC-20101206-0017 v1.0...
  • Page 96 10 SUPPORT DMS-CTC-20101206-0017 v1.0...
  • Page 98 THOMSON TELECOM BELGIUM NV Prins Boudewijnlaan 47 2650 Edegem Belgium Copyright 2011 Technicolor. All rights reserved. www.technicolor.com All tradenames referenced are service marks, trademarks, or registered trademarks of their respective companies. Specifications subject to change without notice. DMS-CTC-20101206-0017 v1.0...

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