Operational Problems - ASCOM Myco 2 User Manual

User Manual
Ascom Myco Smartphone

19.1 Operational Problems

Fault
No network.
The handset beeps
once a minute (for
max 30 minutes) in a
low tone, followed by
a high tone (if
enabled, the vibrator
also follows the
beeps).
Nothing is displayed
on the front display.
Front display is too
dark.
No ringtone when a
call is received, or no
sound when an alert/
notification is
received.
Not possible to select
a louder ring volume
than Silent.
Wrong time, or wrong
date.
The handset calls an
emergency number
when trying to call
another handset, or
when calling an
international number.
NOTE: Cellular
handset version only.
14 May 2018 / Ver. K
19. Troubleshooting
Probable Cause
The handset has lost connection
and is in one of the following
states:
- No network
- No access
- Voice only
- Messaging only
The battery is empty, the screen
is broken, or the handset is
defective.
Brightness is too low, or on
automatic.
The ringtones and notifications
volume is silent, or vibrator only,
or the loudspeaker is defective.
Minimum volume is configured
as a value other than Silent (no
restriction), restricting the
handset from setting the volume
to silent.
The handset hasn't received the
right time and date from the NTP
server.
The number sequence begins
with the same numbers as an
emergency number. Usually the
handset receives a list of locally
used emergency numbers from
the SIM card, but if no SIM card
is inserted a general list of
possible emergency numbers is
used instead.
TD 93066EN
Action/Comment
Acknowledge the warning
notification or, press the
Volume down button (the
later keeps the dialog window
visible).
You can configure the beep
to Sound off, or Sound once
(for each new state), contact
the system administrator.
Note: When leaving a bad
state for another bad state,
the warning notification
reopens, and the beep
sounds again (if enabled).
Charge/replace the battery, or
contact the system
administrator.
Manually select the
brightness level, refer to
Change Brightness on page
83.
Increase the volume by
pressing the Volume up
button, or by adjusting the
slider in Settings > Sound >
Volumes > Ringtones &
notifications, or contact the
system administrator.
Ask an administrator to
change the Minimum volume
parameter to Silent (no
restriction), refer to the
Configuration Manual, Ascom
Myco Smartphone.
Restart the handset. If the
time, or date, is still wrong,
contact a system
administrator.
Time and date should be set
manually, if the handset
operates in DECT mode and
no Wi-Fi connection is
available.
If the handset is used without
a SIM card, insert a SIM card
to limit the number of possible
emergency numbers.
16.1.1
89