Operational Problems; Error Or Warning Messages - ASCOM Myco SH1 User Manual

User Manual
Ascom Myco SH1 Wi-Fi and Cellular Smartphone

15.1 Operational Problems

Fault
No network
The handset beeps
once a minute (for max
30 minutes) in a low
tone, followed by a
high tone (if enabled,
the vibrator also
follows the beeps).
No display
No ringing
Not possible to set the
ring volume to "Silent".
No entries in Call list
No change in time &
date setting
Remotely updated

15.2 Error or Warning Messages

Refer to the Configuration Manual.
2 April 2015 / Ver. A
15. Troubleshooting
Probable cause
The handset has lost connection
and is in one of the following
states:
- No network
- No access
- Voice only
- Messaging only
The battery level is low, screen
saver is set to "Black also in call",
or the handset is defective.
The sound off icon is on, or the
ringer volume is set to silent, or
the handset is defective.
A handset restriction preventing
calls from being saved in the call
list.
PBX dependent.
The handset restarts after a
parameter upgrade.
TD 93066EN
Action or comment
Acknowledge the dialog
window or press the mute
button (the later keeps the
dialog window visible).
You can configure the beep to
Sound off or Sound once (for
each new state), contact the
system administrator
Note: When leaving a bad state
for another bad state, the
dialog window reopens, and
the beep sounds again (if
enabled).
Charge the battery, change
screen saver setting
(Display>Screen saver) or
contact the system
administrator.
Long press the Sound off key
or Mute button, or increase the
volume, or contact system
administrator.
Enable the parameter Enable
call list, refer to Configuration
Manual for the handset.
Changes in the handset appear
after a maximum of 24 hours
after a change in the system or
by switching the handset off
and on again.
41