ASCOM Myco 2 User Manual
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ASCOM Myco 2 User Manual

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Summary of Contents for ASCOM Myco 2

  • Page 1 User Manual Ascom Myco Smartphone...
  • Page 2 (TD XXXXX) is listed at the end of this document, 20. Related Documents. Trademarks Ascom Myco™ is a trademark of Ascom Wireless Solutions. Android™, Google™, Google Play™ and other marks are trademarks of Google, Inc. Address Ascom Wireless Solutions...

  • Page 3: Table Of Contents

    3.1.5 Overview button ....................12 3.1.6 Proximity Sensor....................12 3.1.7 Multifunction, and Alarm Button..............12 3.1.8 Top Display ......................12 3.1.9 Ascom IR location....................13 3.1.10 Color Pad for Clip..................... 13 3.2 Accessories ........................ 13 4. Basics ..........................14 4.1 Turn the Handset On, or Off ..................14 4.2 Wake and Unlock the Handset, or Lock and Put It to Sleep ......
  • Page 4 User Manual Ascom Myco Smartphone TD 93066EN 4.8 Shortcut Drawer......................21 4.9 Use Apps ........................22 4.10 Battery Level Indication ..................23 4.11 Charge the Handset Battery .................. 23 4.11.1 Charge the Handset in a Charging Rack ............. 24 4.11.2 Charge the Battery in a Battery Charging Rack ......... 24 4.11.3 Charge with a Micro-USB Cable ..............
  • Page 5 User Manual Ascom Myco Smartphone TD 93066EN 5.4.10 Navigate the Handset during a Call............43 5.4.11 The Phone Bar....................44 5.5 Headset ........................44 5.5.1 Connect the Headset ..................44 5.5.2 Answer or Reject a Call with the Headset........... 44 5.5.3 Headset Functions During a Call ..............
  • Page 6 8.5 Delete Conversations ....................63 8.6 Call Contact from a Message ................. 63 8.7 Add Contact from a Message................. 63 9. Connectivity........................65 9.1 Ascom IR Location ....................65 9.2 NFC..........................65 9.2.1 Use NFC ......................65 10. Personal Alarm ....................... 66 10.1 Top Button Alarm.....................
  • Page 7 User Manual Ascom Myco Smartphone TD 93066EN 13.2 Gallery........................80 13.3 Screenshot ....................... 80 14. Barcode Scanning ......................81 15. My Services ........................82 16. Settings ..........................83 16.1 Display Settings......................83 16.1.1 Change Brightness ..................83 16.1.2 Set Font Size ....................83 16.1.3 Owner ID and Name..................
  • Page 8 User Manual Ascom Myco Smartphone TD 93066EN A.1 Frequency Range...................... 101 A.2 Regulatory Information (EU and EFTA) ..............102 A.2.1 Exposure to Radio Frequency Signals ............102 A.3 Regulatory Compliance Statements (USA and Canada Only) ......102 A.3.1 FCC and ISED Compliance Statements............102 A.3.2 Exposure to Radio Frequency Signals............

  • Page 9: Introduction

    This document describes the features and settings of the Ascom Myco Smartphone. It is referred to as the "handset" in the manual, and especially marked with "Ascom Myco 2 only", "GMS version only", "Wi-Fi only", "DECT only", or "Cellular only", whenever the functionality differs between handset versions.

  • Page 10: Caution And Notes

    Ascom Smart Device Alert Handling Software is intended to be used as a secondary means of displaying alarm notifications and other medical device data, and is not intended to be used as a replacement or substitute for direct viewing of data on connected devices.

  • Page 11: Abbreviations And Glossary User Manual

    User Manual Ascom Myco Smartphone TD 93066EN 1. Introduction Abbreviations and Glossary User Manual 1G, 2G, 3G, 4G Common naming of the generations of mobile communication evolution. Alert Alert message from equipment such as patient monitors and nurse call systems.

  • Page 12: Features

    Although, some of the functionality may differ between the handset versions. For example, Ascom Myco 2 Wi-Fi and DECT handset version does not support cellular functionality, the Wi- Fi and Cellular handset versions do not support DECT functionality, whereas the Ascom Myco Wi-Fi handset version does not support neither cellular nor DECT functionality.
  • Page 13 , AP, Ekahau RTLS, Cisco MSE and GPS on the cellular versions) NFC Support Shared Phone a.Only available for Ascom Myco 2 Wi-Fi and DECT. b.Only available for Ascom Myco 2, GMS handset version. c.Only available for Ascom Myco 2. d.Only available for Ascom Myco 2.

  • Page 14: Quick Installation Steps For Administrators

    Configuration Manual, Ascom Myco Smartphone. 5 Configure parameter settings for the site, or for the handset user. Refer to the Configuration Manual, Ascom Myco Smartphone for further information. Insert SIM Card NOTE: Cellular handset version only. Only micro-SIM size cards can be used in the handset.

  • Page 15: Install And Configure The Handset

    Install Using Easy Deployment The handset is automatically installed and configured, if the Wi-Fi system is configured for Easy Deployment. Refer to the Configuration Manual, Ascom Myco Smartphone for information on how to configure Easy Deployment in the Wi-Fi system.

  • Page 16: Install Using Qr Codes And Nfc

    Ascom Myco Smartphone for instructions on how to create Setup QR codes. NFC can be used to share scanned deployment data with other Ascom Myco 2 GMS handsets. In this way it is possible to avoid using the Android Setup Wizard for initial setup of the GMS for each handset.

  • Page 17: Manual Installation

    User Manual Ascom Myco Smartphone TD 93066EN 2. Quick Installation Steps for Administrators Figure 3. Instructions for sharing code by using NFC. NOTE: Quick setup by scanning a bar code does not automatically provide the handset with a DECT subscription. Before the handset can be used in DECT environment, the administrator must do one of the following: •...

  • Page 18: Handset Description

    User Manual Ascom Myco Smartphone TD 93066EN 3. Handset Description Handset Description All handset versions share the same external characteristics. The handset is positioned within an arm’s length from the user in normal use, usually in one of the user’s scrubs pockets or in the hand of the user.

  • Page 19: Home Button

    Ascom Myco 2, software button at the bottom of the screen on earlier models. c.Designated hardware button on Ascom Myco 2, software button at the bottom of the screen on earlier models. d.Only available for Ascom Myco 2.

  • Page 20: Back Button

    1.Designated hardware button on Ascom Myco 2, software button at the bottom of the screen on earlier models. 2.Designated hardware button on Ascom Myco 2, software button at the bottom of the screen on earlier models.

  • Page 21: Ascom Ir Location

    3. Handset Description 3.1.9 Ascom IR location The Ascom Myco handset is capable of using IR-positioning with the Ascom IR Location feature. 3.1.10 Color Pad for Clip The color pad on top of the clip is used to differentiate the handsets between, for example, workgroups, shifts, or roles.

  • Page 22: Basics

    User Manual Ascom Myco Smartphone TD 93066EN 4. Basics Basics The following chapter describes how to use the handset. Read them through before using the handset for the first time. This chapter includes the following sections: • 4.1 Turn the Handset On, or Off on page 14 •...

  • Page 23: Wake And Unlock The Handset, Or Lock And Put It To Sleep

    NOTE: On the GMS handset versions, the screen lock is part of the Android Factory Reset Protection (FRP). For more information, see "Prepare a GMS Handset Version for a Factory Reset" in the Configuration Manual, Ascom Myco Smartphone. Toggle Screen Lock To select, or change, a screen lock, go to: Settings >...

  • Page 24: Use Vibrator Only, Or Silent Mode

    Silent mode. In Silent mode the vibrator is also turned off. It is possible to set what alert priority is required to initiate the vibrator during a call (priority 1-8). This is controlled under Settings > Ascom Settings > Sound > Vibrate for incoming messages during call.
  • Page 25 User Manual Ascom Myco Smartphone TD 93066EN 4. Basics Double Tap Tap the display twice to: • Zoom in and center on a block of content, or an image. Double tap the display again to zoom in further. • Zoom out (if already zoomed in).

  • Page 26: Use The Keyboard

    User Manual Ascom Myco Smartphone TD 93066EN 4. Basics Stretch and Pinch • Stretch the display to zoom in. • Pinch the display to zoom out. 4.6 Use the Keyboard The handset uses the standard Android keyboard for text input. Third-party keyboards with additional functionality can be installed by the system administrator.

  • Page 27: Alert View

    User Manual Ascom Myco Smartphone TD 93066EN 4. Basics The user interface is divided into three separate views. To change view, swipe left, or right, or tap one of the icons in the upper left, or upper right corners of the screen ( , or •...

  • Page 28: Conversation View

    User Manual Ascom Myco Smartphone TD 93066EN 4. Basics Figure 8. App view. • While in the Alert view, swipe right or tap on , to show the App view. • To start an app, tap the app icon. •...

  • Page 29: Shortcut Drawer

    Users cannot add, edit, or delete apps from the shortcut drawer. How the drawer is set- up is dependent on configuration, refer to Configuration Manual, Ascom Myco Smartphone. When revealed, the shortcut drawer is placed as the top layer of the screen with the rest of the screen dimmed.

  • Page 30: Use Apps

    The Back and Overview hardware buttons, right below the screen, provide functionality for navigating in, or switching between, apps. • : Return to the previous screen within an app, or close the app. 1.Only available for Ascom Myco 2. 14 May 2018 / Ver. K...

  • Page 31: Battery Level Indication

    The handset has a rechargeable lithium-ion battery. To charge it, use either a Charging Rack, or a Micro-USB cable. A Charging Rack (for the handset, or the battery) is recommended for fastest and most reliable charging. 1.Only available on handsets prior to Ascom Myco 2. 14 May 2018 / Ver. K...

  • Page 32: Charge The Handset In A Charging Rack

    Ascom Myco 2, whereas the previous model will not automatically switch on in charger mode. 4.11.2 Charge the Battery in a Battery Charging Rack TIP: For instructions on how to remove and insert the handset battery, see 4.12 Change the...

  • Page 33: Charge With A Micro-Usb Cable

    NOTE: When charging an older model of the Ascom Myco handset than Ascom Myco 2, the handset must be turned on when it is charged with a Micro-USB cable. When charging using a Micro-USB cable connected to a PC, the battery may drain instead of charge if the PC is turned off or is in sleep mode.

  • Page 34: Change The Battery

    User Manual Ascom Myco Smartphone TD 93066EN 4. Basics The Charging Screen The battery charge level, owner ID/name, and number are shown on the handset while charging, if the charging screen is enabled. Missed calls, text messages, and unhandled alerts are shown as icons on the charging screen.

  • Page 35: Unite Log In, Or Log Out

    The NFC antenna is inside the battery. Changing to a third-party battery will make NFC unusable. a.Only available for Ascom Myco 2. Remove the Battery Pack: Turn off the handset to prevent data loss or damage to the handset, refer to 4.1 Turn the...

  • Page 36: Log In

    User Manual Ascom Myco Smartphone TD 93066EN 4. Basics 4.13.1 Log In To log in and access the alert, messaging, and My Services functionality: Press the Home, or Power button to activate the display. 2 Unlock the screen. 3 Tap Log in.

  • Page 37: Login Reminder

    User Manual Ascom Myco Smartphone TD 93066EN 4. Basics 5 The recent users list is shown, see 4.13.4 Recent Users List on page 31. • If the user name exists in the list, tap it. • If the user name cannot be found in the list, tap Enter other name, and continue with the next step.

  • Page 38: Log Out

    4.13.3 Log Out TIP: The handset can be configured to automatically log out when placed in a Charging Rack, refer to the Configuration Manual, Ascom Myco Smartphone. To log out and restrict access to the alert, messaging, and My Services functionality: Swipe down from the top of the screen to open the notification drawer (11.7 Notification...

  • Page 39: Recent Users List

    User Manual Ascom Myco Smartphone TD 93066EN 4. Basics Figure 17. Notification drawer. 2 Tap the Log out option in the dialog window to confirm. Alerts and messages stored on the handset are hidden. NOTE: Alerts and messages stored on the handset are visible to any user logging in on the handset, and will not be transferred over when logging in on another handset.

  • Page 40: Shared Phone

    In some cases, system applications can change the availability status for the handset automatically, for example after accepting an alert message. Refer to the Configuration Manual, Ascom Myco Smartphone, and the Configuration Manual, Unite Connectivity Manager/Configuration Manual, Unite Communication Server for instructions on how to enable and configure the availability status feature for the handset.

  • Page 41: Set The Availability Status

    User Manual Ascom Myco Smartphone TD 93066EN 4. Basics Figure 20. Availability status indication. The following colors are used to indicate the availability status: Color Availability Status Green Available Busy Grey Logged out/Offline 4.14.2 Set the Availability Status NOTE: If login is enabled on the handset, log in first to access the availability functionality (refer to on page 27).
  • Page 42 Figure 23. Set your status menu. NOTE: The handset can be configured to automatically log out when placed in a Charging Rack, refer to the Configuration Manual, Ascom Myco Smartphone. 14 May 2018 / Ver. K...

  • Page 43: Calling

    For more information about the shared phone functionality, please see on page 32 or the 4.13.5 Shared Phone Configuration Manual, Ascom Myco Smartphone. This chapter includes the following sections: • 5.1 Answer or Reject a Call on page 35 •...

  • Page 44: Make A Call

    These notifications are provided by the DECT system and cannot be removed a.This only applies to the Ascom Myco 2 handset used in DECT environment. 5.2 Make a Call Calls are made by manually dialing the phone number, tapping a recent call in the call list, or by using the phonebook lookup.

  • Page 45: Call Using The Call List

    User Manual Ascom Myco Smartphone TD 93066EN 5. Calling Figure 26. The keypad screen in the Phone app. 5.2.2 Call Using the Call List The call list is a list of previously received, or dialed, calls. In the Phone app, tap 2 Scroll the list to find a contact, or a phone number.

  • Page 46: Call Using The Local Phonebook

    User Manual Ascom Myco Smartphone TD 93066EN 5. Calling 2 Tap Central Phonebook. 3 Type a name in the First Name, or Last Name box. 4 Tap on the keyboard to search the central phonebook. 5 A list of contacts is shown below the search fields. Tap a contact to make a call.

  • Page 47: Choosing The Call Carrier On A Cellular Handset

    • Ask for every call (The user will be prompted every time an outgoing call is made) • (Calls over Ascom VoIP are preferred when the device is connected to Ascom VoIP (Wi-Fi) the appropriate Wi-Fi network) 14 May 2018 / Ver. K...

  • Page 48: End A Call

    52. Closing the alert returns to the Phone app. Figure 31. Functions during a call (Wi-Fi). 1.SIP calls can also be enabled over 3G connections. For more information, see Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. 14 May 2018 / Ver. K...

  • Page 49: Enable Loudspeaker And Adjust Volume

    User Manual Ascom Myco Smartphone TD 93066EN 5. Calling Figure 32. Functions during a call (cellular). 5.4.1 Enable Loudspeaker and Adjust Volume • Tap the speaker - - during a call to enable/disable the loudspeaker. • Use the Volume up, or Volume down buttons to adjust the volume.

  • Page 50: Switch Between Calls

    User Manual Ascom Myco Smartphone TD 93066EN 5. Calling 5.4.7 Switch Between Calls Tap the on hold call to make it active. The previously active call is put on hold. 5.4.8 Transfer Call A call can be transferred to another number when calling via Wi-Fi or DECT (not available for cellular connections).

  • Page 51: Navigate The Handset During A Call

    User Manual Ascom Myco Smartphone TD 93066EN 5. Calling Put One of the Contacts in a Conference Call on Hold Tap on the name of the contact that you wish to put on hold (or on the overflow menu icon to the right of the contact’s name).

  • Page 52: The Phone Bar

    Figure 34. Phone bar showing an incoming call. 5.5 Headset A headset can be used for any type of call on the Ascom Myco 2 handset. The original Ascom Myco Headset or any Android compatible 3.5 mm headset can be used...

  • Page 53: Remove The Headset

    User Manual Ascom Myco Smartphone TD 93066EN 5. Calling 5.5.6 Remove the Headset Disconnect the headset by removing the headset adapter instead of just the headset. This will avoid any sound related issues that may otherwise arise when just removing the headset (and leaving the headset adapter connected).

  • Page 54: Join A Ptt Call Session

    Join a PTT Call Session NOTE: A PTT session invitation can be configured to be automatically accepted by the handsets in the group. Refer to the Configuration Manual, Ascom Myco Smartphone for details. An invitation to join a PTT session can be received in two ways: •...

  • Page 55: Use The Ptt Call Screen

    User Manual Ascom Myco Smartphone TD 93066EN 5. Calling • The invitation is of higher priority than the priority of the ongoing call. NOTE: When a PTT invitation has the highest possible priority level (priority 1), the ongoing call is always disconnected immediately.

  • Page 56: Reject A Ptt Invitation

    User Manual Ascom Myco Smartphone TD 93066EN 5. Calling Figure 36. The push-to-talk phone bar. 5.7.3 Reject a PTT Invitation Most incoming PTT session invitations can be rejected, if not configured to be automatically accepted. Reject an invitation in the following way, depending on the invitation type: Invitation as an Incoming Call •...

  • Page 57: Start A Ptt Group Call Session

    2 In the Select session to initiate list, tap the session to start. 3 The session group members receive invitations. NOTE: PTT group calls are configured in the Device Manager, refer to the Configuration Manual, Ascom Myco Smartphone for details. 14 May 2018 / Ver. K...

  • Page 58: Contacts

    User Manual Ascom Myco Smartphone TD 93066EN 6. Contacts Contacts Contacts can be found in both a local and a central phonebook on the handset. • The local phonebook contains locally stored contacts added by the user as well as contacts from the company phonebook.

  • Page 59: Add A New Local Contact

    User Manual Ascom Myco Smartphone TD 93066EN 6. Contacts 3 Tap a contact to open the contact card. Calls can be placed, or messages can be sent, from the contact card. 6.3 Add a New Local Contact In the App view, tap Contacts 2 Tap All Contacts in the upper part of the screen to open the local phonebook.

  • Page 60: Alerts

    32 or 4.13.5 Shared Phone the Configuration Manual, Ascom Myco Smartphone. NOTE: If two or more alert notifications of equal priority are generated, the one generated first will be displayed first. This chapter includes the following sections: •...

  • Page 61: Alert Indication

    User Manual Ascom Myco Smartphone TD 93066EN 7. Alerts Figure 38. Example of alerts in the Alert view. View Alert Tap on the alert to view additional information. NOTE: If the last row of body text of an alert in the alert list has lower opacity than the rest of the body text, this indicates that there is more information available for the alert.

  • Page 62: Led Beacon

    User Manual Ascom Myco Smartphone TD 93066EN 7. Alerts 7.2.2 LED Beacon When the front display is in sleep mode, the color of the alert is shown by the LED beacon. The LED beacon flashes for a while and is then turned off.

  • Page 63: Crisis Alerts

    User Manual Ascom Myco Smartphone TD 93066EN 7. Alerts Information Information NOTE: The prioritization of alerts is dependant on configuration, and can differ between system setups. The table below shows an example of how alerts from patient monitoring systems are...

  • Page 64: Colors

    User Manual Ascom Myco Smartphone TD 93066EN 7. Alerts 7.4.1 Colors Colors can be used to show the category, or priority of an alert. The color of an alert is shown by a color bar to the left of each alert in the alert view. For incoming alerts, the color is also shown on the color-coded LED beacon, refer to 11.2 Color-Coded LED Signals on page 69.

  • Page 65: Icons

    User Manual Ascom Myco Smartphone TD 93066EN 7. Alerts 7.4.2 Icons Icons used for alerts indicate the category of the alert, for example a nurse call, or a lab result. The following icons are available: Icon Description Anesthesia delivery unit...

  • Page 66: Pending Alerts

    User Manual Ascom Myco Smartphone TD 93066EN 7. Alerts Lab result Lavatory call Medical call Monitoring Nurse call Service call Task Technical alert Ventilator X-ray result NOTE: The icons are dependant on configuration, and can differ between system setups. 7.5 Pending Alerts An alert that is pending (not yet handled) is indicated with a blue dot to the left of the time- stamp on the alert.

  • Page 67: Alert Response Options

    User Manual Ascom Myco Smartphone TD 93066EN 7. Alerts Figure 44. The number of pending alerts shown in the top bar. • A counter on the top display. Figure 45. The number of pending alerts shown in the top display.

  • Page 68: Alert Attachments

    User Manual Ascom Myco Smartphone TD 93066EN 7. Alerts 7.7 Alert Attachments Attachments on alerts are indicated with a small clip icon to the right on the alerts. Below is an example of a heart-rate monitor alert containing an attached image.

  • Page 69: View Alerts On A Locked Handset

    User Manual Ascom Myco Smartphone TD 93066EN 7. Alerts Figure 49. Attachment in full screen. 7.8 View Alerts on a Locked Handset Active alerts are shown on the lock screen. Refer to 11.4 Lock Screen Notifications on page 71 for details on how to use lock screen notifications.

  • Page 70: Messaging

    4.13.5 Shared Phone page 32 or the Configuration Manual, Ascom Myco Smartphone. In the Conversation view you can send messages to other handsets in the system. On the Alert view, swipe left, or tap , to open the Conversation view.

  • Page 71: Reply To Message

    User Manual Ascom Myco Smartphone TD 93066EN 8. Messaging 3 Tap the Message field and type a message. NOTE: A message can contain up to 5000 characters. • to send the message. • to return to the main conversation view without sending the message.
  • Page 72 User Manual Ascom Myco Smartphone TD 93066EN 8. Messaging 2 In the menu that appears, tap Add contact to add the contact to the phonebook. TIP: Refer to 6. Contacts on page 50 for instructions on how to use the phonebook.

  • Page 73: Connectivity

    65 Ascom IR Location The Ascom IR Location feature is used to keep track of and report the location of handsets. It is implemented through IR location devices, which transmit location information continuously. IR location is used to indicate the location of the handset in critical situations when the handset alarm button is pressed.

  • Page 74: Personal Alarm

    An alarm can be either a personal alarm with a functionality, or a test alarm to test the personal alarm. The type of alarms used are selected by the system administrator. Refer to the Configuration Manual, Ascom Myco Smartphone for information on how to configure personal alarms.

  • Page 75: Man-Down And No-Movement Indication

    User Manual Ascom Myco Smartphone TD 93066EN 10. Personal Alarm TIP: If not hidden, the Personal security app can also be reached through the notification drawer when Man-down, or No-movement tracking is activated. An active Man-down alarm tracking is indicated with in the status bar, and No-movement is indicated with .

  • Page 76: Automatic Call After Alarm

    Monitor mode - A one-way "hidden" call where the called party can listen in but cannot communicate with the calling handset. Refer to the Configuration Manual, Ascom Myco Smartphone for instructions on how to configure the automatic call after alarm.

  • Page 77: Notifications

    User Manual Ascom Myco Smartphone TD 93066EN 11. Notifications Notifications New messages, phone calls, alerts and status information are all indicated by notifications from the handset. This chapter includes the following sections: • 11.1 Sound and Vibration on page 69 •...

  • Page 78: Top Display Notification

    User Manual Ascom Myco Smartphone TD 93066EN 11. Notifications Figure 53. LED and top display notifications. The following colors can be shown in the LED priority beacon: NOTE: The red and dark red category colors both show as the same red color on the LED alert beacon.

  • Page 79: Lock Screen Notifications

    16.1.5 Rotate Top Display 11.4 Lock Screen Notifications Notifications from Ascom Myco as well as third-party apps are displayed on the lock screen. Ascom Myco specific notifications receive a higher priority than third-party notifications and are therefore displayed higher up on the screen.

  • Page 80: Interacting With Notifications On The Lock Screen

    Figure 55. Interacting with lock screen notifications. Refer to the Configuration Manual, Ascom Myco Smartphone for instructions on how to enable interactions with notifications on the lock screen. 11.5 Status Bar...

  • Page 81: Notifications

    Additionally, it may also indicate that mobile data is turned off. This is a feature that was introduced in Android 5.0 (Lollipop) and above and is not Ascom Myco specific. Please contact an administrator if the limited connectivity causes issues.
  • Page 82 User Manual Ascom Myco Smartphone TD 93066EN 11. Notifications Figure 58. Alert notification. Conversations The conversation notification appears when a new conversation message is received. Tap the notification to open up the conversation view. See chapter 8. Messaging on page 62 for details on how to view and reply to conversation messages.

  • Page 83: Notification Drawer

    NOTE: Notifications with system dependent information can be shown in the Notification Drawer above other notifications. These notifications are provided by the system administrator and cannot be removed a.This only applies to the Ascom Myco 2 handset used in DECT environment. Figure 63. Notification drawer. While in the notification drawer: •...

  • Page 84: Icons Used For Notification

    User Manual Ascom Myco Smartphone TD 93066EN 11. Notifications 11.8 Icons Used for Notification The following are examples of icons that can be used for notification. For icons used for alerts, refer to 7.4.2 Icons on page 57. NOTE: This is not a complete list of icons. Icons used for notification can differ depending on the system configuration.

  • Page 85: Apps

    19). Available apps on the handset are installed remotely by a system administrator, and cannot be changed by the user. Refer to the Configuration Manual, Ascom Myco Smartphone for instructions on how to add and remove handset apps.

  • Page 86: Google™ Mobile Services - Gms

    Google photo service for storing, viewing and sharing photos. 1.Only available for Ascom Myco 2, GMS handset version. 2.Optional. Only available if configured by an administrator. 3.For full functionality with the GMS apps, a Google account is required. 4.Additional apps can be installed on the handset.
  • Page 87 User Manual Ascom Myco Smartphone TD 93066EN 12. Apps Icon App Name Functionality Google Play Movies & TV™ Google Play Movies & TV makes it possible to watch movies and TV shows purchased or rented on Google Play. Google Play Store™...

  • Page 88: Camera And Gallery

    The handset is equipped with a camera to scan barcodes, take photos, and record videos. NOTE: The handset can be configured to remove images and videos from the gallery app when the handset is placed in a charging rack, refer to the Configuration Manual, Ascom Myco Smartphone. This chapter includes the following sections: •...

  • Page 89: Barcode Scanning

    Android App Developers Program Ascom Partner Web for instructions on how to develop apps for the handset. In the App view, tap the barcode scanning app and follow the instructions to open up the barcode scanning view.

  • Page 90: My Services

    The My Services app contains shortcuts that can be used for functionality such as open an app, or a webpage, communicate with external equipment, or set up a phone call. The My Services shortcuts are configured in the Device Manager, refer to the Configuration Manual, Ascom Myco Smartphone.

  • Page 91: Settings

    User Manual Ascom Myco Smartphone TD 93066EN 16. Settings 16. Settings NOTE: Some settings may be unavailable, or locked, depending on the system configuration. The Settings app provides the possibility to customize the handset: Swipe to the right, or tap in the upper left corner, to open the App view.

  • Page 92: Sleep Timeout

    User Manual Ascom Myco Smartphone TD 93066EN 16. Settings 16.1.4 Sleep Timeout In idle, the display is automatically turned off after a specified time. In the Settings app, tap Display, and then tap Sleep timeout. 2 Choose a sleep timeout for the handset.

  • Page 93: Hearing Aid Compatibility

    16.6 Admin Settings The admin settings menu can only be accessed by system administrators, refer to the Configuration Manual, Ascom Myco Smartphone for details. NOTE: Not all system settings are available in the default Settings view. To access additional system settings tap "Admin settings", then enter the administration code and click OK (refer to the handset Configuration Manual for information about additional system settings).

  • Page 94: Operation Notice

    User Manual Ascom Myco Smartphone TD 93066EN 17. Operation Notice 17. Operation Notice This chapter includes the following sections: • 17.1 Accessibility and Voice Quality on page 86 17.1 Accessibility and Voice Quality The WLAN or DECT network is not always available. If you do not get in contact with your system, contact your system administrator.

  • Page 95: Maintenance

    18.2 Battery Maintenance Battery Life Refer to the Battery Storage and Maintenance Guidelines, For Ascom LiIon/LiPol battery packs document. 18.3 Replace the Color Pad for the Hinge-Type Clip Pads with different colors can be attached to the hinge-type clip for easy identification of the handset.

  • Page 96: Troubleshooting

    User Manual Ascom Myco Smartphone TD 93066EN 19. Troubleshooting 19. Troubleshooting This chapter contains information on how to solve common problems and warning messages. Go through the lists below if you encounter any problems. If these lists does not solve your problem, contact your system administrator.

  • Page 97: Operational Problems

    User Manual Ascom Myco Smartphone TD 93066EN 19. Troubleshooting 19.1 Operational Problems Fault Probable Cause Action/Comment No network. The handset has lost connection Acknowledge the warning and is in one of the following notification or, press the states: Volume down button (the...

  • Page 98: Warning Messages

    User Manual Ascom Myco Smartphone TD 93066EN 19. Troubleshooting Fault Probable Cause Action/Comment The signal strength The signal strength indicator on Do not compare the signal indicator fluctuates a the handset is configured to be strength indication on the lot, or shows a lower...
  • Page 99 User Manual Ascom Myco Smartphone TD 93066EN 19. Troubleshooting Message Details Connection to both the Unite CM/Unite CS and the PBX has been lost. Wi-Fi or DECT calls are unavailable, and no new alerts or messages can be received. Wait until the connection is restored.

  • Page 100: Related Documents

    User Manual Ascom Myco Smartphone TD 93066EN 20. Related Documents 20. Related Documents Data Sheet, Ascom Myco 2 Wi-Fi and DECT Smartphone TD 93220EN Data Sheet, Ascom Myco 2 Wi-Fi and Cellular Smartphone TD 93221EN Configuration Manual, Ascom Myco Smartphone...

  • Page 101: Document History

    2. Quick Installation Steps for Administrators page 6 (partly based on sections from the removed "Getting Started" chapter). 4. Basics on page 14 (based on sections from the removed "Getting Started" and "Using the Ascom Myco Launcher"). 10. Personal Alarm on page 66. 11. Notifications on page 69 (partly based on the "Notifications"...
  • Page 102 User Manual Ascom Myco Smartphone TD 93066EN 21. Document History Version Date Description 15 December 2015 Updated: 1.4 Features on page 4 3.1 Handset Overview on page 10 Added the Battery Storage and Maintenance Guidelines document to 20. Related Documents page 92.
  • Page 103 User Manual Ascom Myco Smartphone TD 93066EN 21. Document History Version Date Description 26 April 2016 New: About This Document. Added a "save this manual" section. 4.14 Availability Status on page 32. New section about "Availability status". MYCO-4797 5.2.6 Advanced Dialing on page 38.
  • Page 104 User Manual Ascom Myco Smartphone TD 93066EN 21. Document History Version Date Description Updated: 3.1.7 Multifunction, and Alarm Button on page 12. Added text about using the top button for third-party apps. MYCO-3461 4.11 Charge the Handset Battery on page 23.
  • Page 105 User Manual Ascom Myco Smartphone TD 93066EN 21. Document History Version Date Description 27 October 2016 Whole document: Google trademarks added. MYCO-5569 New images throughout the manual. MYCO-6416 MYCO-5879 MYCO-5733 Text and layout fixes based on review feedback. New: 19.2 Warning Messages on page 90.
  • Page 106 Appendix A. Safety Precautions on page 101 (updated legal information). General: The entire document has been updated to include information about Ascom Myco 2 hardware and related features, GMS handset version and Lollipop updates. 3 October 2017 New: 4.2.1 Screen Lock on page 15.
  • Page 107 User Manual Ascom Myco Smartphone TD 93066EN 21. Document History Version Date Description 15 January 2018 New: 1.1 Caution and Notes on page 2. 1.2 Intended Use on page 2. 4.13.2 Login Reminder on page 29. 7.3.1 Crisis Alerts on page 55.
  • Page 108 6. Contacts on page 50 (included information about company phonebook). 11.3 Top Display Notification on page 70 (added note about top display without the Ascom Myco launcher). 11.4 Lock Screen Notifications on page 71. 13. Camera and Gallery on page 80.

  • Page 109: Appendix A. Safety Precautions

    Appendix A. Safety Precautions Appendix A. Safety Precautions Read through this chapter before using the handset. NOTE: The Product Designator for regulatory purposes of the Ascom Myco handset is SH1. Safe Operation For safe and efficient operation of the handset, observe the guidelines given in this manual and all necessary safety precautions when using the handset.

  • Page 110: Regulatory Information (Eu And Efta)

    User Manual Ascom Myco Smartphone TD 93066EN Appendix A. Safety Precautions Regulatory Information (EU and EFTA) A.2.1 Exposure to Radio Frequency Signals Close to ear Handheld/body mounted SH1-ACAA 0.468 W/kg (10 g) 0.848 W/kg (10 g) SH1-ACBA + 0.467 W/kg 1.040 W/kg...

  • Page 111: Exposure To Radio Frequency Signals

    This device must not be co-located, or operating in conjunction with any other antenna, or transmitter. Use of non-Ascom approved accessories may violate the FCC and ISED guidelines for RF exposure and should be avoided. A.3.3 Band Restrictions (Canada)

  • Page 112: Battery

    User Manual Ascom Myco Smartphone TD 93066EN Appendix A. Safety Precautions • Keep the handset away from strong electromagnetic fields. • The handset may retain small metal objects around the earpiece region. • Do not place heavy objects on the handset.

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