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ASCOM Myco User Manual

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Ascom Myco™ Smartphone

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  • Page 1 User Manual Ascom Myco™ Smartphone...
  • Page 2 Save This Manual. It includes important safety information and operating instructions. Save all instructions for future reference. Trademarks Ascom Myco™ is a trademark of Ascom. Android™, Google™, Google Play™ and other marks are trademarks of Google, Inc. TD 93066EN / 14 December 2018 / Ver. N...
  • Page 3 User Manual Ascom Myco Smartphone Abbreviations and Glossary Abbreviations 1G, 2G, 3G, 4G Common naming of the generations of mobile communication evolution. Alert Alert message from equipment such as patient monitors and nurse call systems. Cellular GSM/3G. Conversation A collection of instant messages sent between two handsets.
  • Page 4 User Manual Ascom Myco Smartphone Short Message Service. Text messages sent over the cellular network. Unite CM Unite Connectivity Manager Unite module handling communication interfaces, message routing, activity logging and other essential messaging services. Features such as the Device Manager application can be included.

  • Page 5: Table Of Contents

    User Manual Ascom Myco Smartphone Contents 1 Introduction............................ 1 Caution and Notes ......................2 Intended Use ........................2 Features..........................2 2 Quick Installation Steps for Administrators ..................4 Insert SIM Card ........................4 Install and Configure the Handset ..................4 2.2.1 Install Using Easy Deployment ................5 2.2.2...
  • Page 6 User Manual Ascom Myco Smartphone 4.13.2 Set the Availability Status..................32 5 Calling............................34 Answer or Reject a Call......................34 Make a Call........................35 5.2.1 Call Using the Numeric Keypad ................35 5.2.2 Call Using the Call List..................36 5.2.3 Call Using the Central Phonebook .................36 5.2.4...
  • Page 7 14 Barcode Scanning........................80 15 My Services..........................81 Only available for Ascom Myco 2. Only available for Ascom Myco 2, GMS handset version. Optional. Only available if configured by an administrator. TD 93066EN / 14 December 2018 / Ver. N...
  • Page 8 User Manual Ascom Myco Smartphone 16 Settings .............................82 16.1 Display Settings ........................82 16.1.1 Change Brightness ....................82 16.1.2 Set Font Size .......................82 16.1.3 Owner ID and Name.....................82 16.1.4 Sleep Timeout .....................83 16.1.5 Rotate Top Display....................83 16.2 Sound Settings .........................83 16.2.1 Volumes ......................83 16.2.2...

  • Page 9: Introduction

    How to Use This Document This document describes the features and settings of the Ascom Myco Smartphone. It is referred to as the "handset" in the manual, and especially marked with "Ascom Myco 2 only", "GMS version only", "Wi-Fi only", "DECT only", or "Cellular only", whenever the functionality differs between handset versions.

  • Page 10: Caution And Notes

    IT network and communication infrastructure. Staff using the Ascom Smart Device Alert Handling Software must receive training in order to be able to use the software in a correct and responsible fashion. Please contact your Ascom service representative for additional information.
  • Page 11 3G Cellular with HSPA data support (cellular handset version only) DECT support Wi-Fi 802.11a/b/g/n support Seamless Wi-Fi roaming, that is, on-call handover between access points Centralized management using Ascom Unite, or 3rd party MDM tools Supports Over-the-Air administration Android ™ 3rd party App support...

  • Page 12: Quick Installation Steps For Administrators

    Ascom Myco Smartphone. Configure parameter settings for the site, or for the handset user. See the Configuration Manual, Ascom Myco Smartphone for further information. Insert SIM Card Cellular handset version only. Only micro-SIM size cards can be used in the handset.

  • Page 13: Install Using Easy Deployment

    Install Using Easy Deployment The handset is automatically installed and configured, if the Wi-Fi system is configured for Easy Deployment. See the Configuration Manual, Ascom Myco Smartphone for information on how to configure Easy Deployment in the Wi-Fi system. Easy Deployment does not automatically provide the handset with a DECT subscription. Before the handset can be used in DECT environment, the administrator must do one of the following: •...

  • Page 14: Install Using Qr Codes And Nfc

    Setup QR codes. NFC can be used to share scanned deployment data with other Ascom Myco 2 GMS handsets. In this way it is possible to avoid using the Android Setup Wizard for initial setup of the GMS for each handset. Note that a Google Play account, if wanted, needs to be added manually.

  • Page 15: Manual Installation

    If neither QR codes, nor Easy Deployment is available, the handset can be manually installed through the admin settings menu. See the installation chapter of the Configuration Manual, Ascom Myco Smartphone. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 16: Handset Description

    User Manual Handset Description Ascom Myco Smartphone Handset Description All handset versions share the same external characteristics. The handset is positioned within an arm’s length from the user in normal use, usually in one of the user’s scrubs pockets or in the hand of the user.

  • Page 17: Home Button

    This feature is system dependent Designated hardware button on Ascom Myco 2, software button at the bottom of the screen on earlier models. Designated hardware button on Ascom Myco 2, software button at the bottom of the screen on earlier models.

  • Page 18: Back Button

    7.2.1 Top Display, page 53 for details on how alerts are shown in the top display. Designated hardware button on Ascom Myco 2, software button at the bottom of the screen on earlier models. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 19: Ascom Ir Location

    3.1.9 Ascom IR location The Ascom Myco handset is capable of using IR-positioning with the Ascom IR Location feature. 3.1.10 Color Pad for Clip The color pad on top of the clip is used to differentiate the handsets between, for example, workgroups, shifts, or roles.
  • Page 20 User Manual Handset Description Ascom Myco Smartphone Headset with mic on cable With an Ascom headset adapter, the Ascom headset can be used for hands-free calling. Headset adapter (3.5 mm) The headset adapter plugs into the charging-/ headset connector. Once connected, it accepts any 3.5 mm Android compatible headset, including the...

  • Page 21: Basics

    Long press the Power button. Wait until the lock screen is shown. Figure 5. Lock screen Swipe the Lock icon upwards to unlock the screen. Only available for Ascom Myco 2. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 22: Wake And Unlock The Handset, Or Lock And Put It To Sleep

    On the GMS handset versions, the screen lock is part of the Android Factory Reset Protection (FRP). For more information, see "Prepare a GMS Handset Version for a Factory Reset" in the Configuration Manual, Ascom Myco Smartphone. Toggle Screen Lock To select, or change, a screen lock, go to: Settings >...

  • Page 23: Adjust The Volume

    It is possible to set what alert priority is required to initiate the vibrator during a call (priority 1-8). This is controlled under Settings > Ascom Settings > Sound > Vibrate for incoming messages during call. It is also possible to select Yes or No for Vibrate for incoming messages during call instead of a priority level.

  • Page 24: Use The Keyboard

    User Manual Ascom Myco Smartphone Basics Double Tap Tap the display twice to: • Zoom in and center on a block of content, or an image. Double tap the display again to zoom in further. • Zoom out (if already zoomed in).

  • Page 25: The User Interface

    User Manual Ascom Myco Smartphone Basics • Tap and hold a letter to select an alternate character from the pop-up menu. • Tap the Shift, ?123, or =\<-buttons to change to uppercase, number, or special character entry modes. Edit Text Do the following to edit text: Tap and hold the text to enter the text selection mode.

  • Page 26: App View

    User Manual Ascom Myco Smartphone Basics In the Alert view, alerts from external systems, such as patient monitors, and nurse calls, are shown in order of in order of arrival. The highest prioritized, or oldest alert that has not been handled, is shown in the top bar, above the alerts.

  • Page 27: Conversation View

    Users cannot add, edit, or delete apps or services from the shortcut drawer. How the drawer is set-up is dependent on configuration, see Configuration Manual, Ascom Myco Smartphone. When revealed, the shortcut drawer is placed as the top layer of the screen with the rest of the screen dimmed.

  • Page 28: Use Apps

    : Returns to the previous screen within an app, or close the app. • : Opens a list of recently used apps. Tap to switch to an app. Remove an app by swiping left, or right. Only available for Ascom Myco 2. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 29: Battery Level Indication

    User Manual Ascom Myco Smartphone Basics App Navigation Bar When working with apps, the app navigation bar is shown in the lower part of the screen. The buttons provide functionality to navigate in, or switch between apps. Figure 11. App navigation bar •...

  • Page 30: Charge The Handset In A Charging Rack

    If the handset is switched off when it is placed in the charging rack, it will automatically switch on in charger mode once the battery level has reached a sufficient level. This only applies to Ascom Myco 2, whereas the previous model will not automatically switch on in charger mode. 4.10.2...

  • Page 31: Charge With A Micro-Usb Cable

    Ascom (Art.No. 660468, delivered with interchangeable plugs for EU, UK, USA/CA, and AU/NZ). When charging an older model of the Ascom Myco handset than Ascom Myco 2, the handset must be turned on when it is charged with a Micro-USB cable. When charging using a Micro-USB cable connected to a PC, the battery may drain instead of charge if the PC is turned off or is in sleep mode.

  • Page 32: Change The Battery

    User Manual Ascom Myco Smartphone Basics Figure 12. Charging screen on a fully charged handset The following icons show status on the Charging screen: Charging complete. Unhandled alert. Missed call. New message. New voicemail. Muted handset. Indicates that a personal alarm is configured for the Alarm...

  • Page 33: Unite Log In, Or Log Out

    User Manual Ascom Myco Smartphone Basics Remove the Battery Pack: Turn off the handset to prevent data loss or damage to the handset, see 4.1 Turn the Handset On, or Off, page Slide the Battery cover lock to the right.
  • Page 34 User Manual Ascom Myco Smartphone Basics Tap Log in. Figure 13. Unlocked screen when not logged in on a handset If previous users have logged in on the handset, and the recent users list is enabled, a login screen appears. Otherwise, skip to step 6.

  • Page 35: Login Reminder

    User Manual Ascom Myco Smartphone Basics Figure 15. Login screen for a new user − Tap Log in to log in. − Tap the Close icon or press the Home button, to cancel the login Logging in on a second handset will automatically log out the user from the first handset.

  • Page 36: Log Out

    Log Out TIP: The handset can be configured to automatically log out when placed in a Charging Rack, see the Configuration Manual, Ascom Myco Smartphone. To log out and restrict access to the alert, messaging, and My Services functionality: Swipe down from the top of the screen to open the notification drawer (see 11.7 Notification Drawer,...

  • Page 37: Recent Users List

    User Manual Ascom Myco Smartphone Basics Figure 17. Notification drawer Tap the Log out option in the dialog window to confirm. Alerts and messages stored on the handset are hidden. Alerts and messages stored on the handset are visible to any user logging in on the handset, and will not be transferred over when logging in on another handset.

  • Page 38: Shared Phone

    Nothing else is included in the personal login (i.e. not settings, personal contacts, apps etc). For more information on how to configure the shared phone functionality, see the chapter Handset Configuration > Login > Shared Phone in the Configuration Manual, Ascom Myco Smartphone.
  • Page 39 Basics To recover the closed login screen, press twice the power button. − If the device has no lock or is locked in the Swipe mode, tap Log In on the Myco Launcher Alerts screen. Hold the card against the back of the handset.

  • Page 40: Availability Status

    In some cases, system applications can change the availability status for the handset automatically, for example after accepting an alert message. See the Configuration Manual, Ascom Myco Smartphone, and the Configuration Manual, Unite Connectivity Manager/Configuration Manual, Unite Communication Server for instructions on how to enable and configure the availability status feature for the handset.
  • Page 41 Figure 23. Set your status menu The handset can be configured to automatically log out when placed in a Charging Rack, see the Configuration Manual, Ascom Myco Smartphone. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 42: Calling

    Answer or Reject a Call This section will explain how to answer and reject calls on the handset. Figure 24. Incoming calls on a locked and unlocked screen (WiFi) Only available for Ascom Myco 2. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 43: Make A Call

    Notifications with system dependent information can be shown on the screen during incoming and outgoing calls. These notifications are provided by the DECT system and cannot be removed. This only applies to the Ascom Myco 2 handset used in DECT environment. Make a Call Calls are made by manually dialing the phone number, tapping a recent call in the call list, or by using the phonebook lookup.

  • Page 44: Call Using The Call List

    User Manual Calling Ascom Myco Smartphone Figure 26. The keypad screen in the Phone app 5.2.2 Call Using the Call List The call list is a list of previously received, or dialed, calls. In the Phone app, tap the Recent calls icon Scroll the list to find a contact, or a phone number.

  • Page 45: Call Using The Local Phonebook

    User Manual Ascom Myco Smartphone Calling The central phonebook is a search function containing contacts stored remotely on the system. Only system administrators can add, or remove contacts from the central phonebook. See 6 Contacts, page 49 for details. In the Phone app, tap the Call Contacts icon Tap the Central Phonebook icon Type a name in the First Name, or Last Name box.

  • Page 46: Choosing The Call Carrier On A Cellular Handset

    When calling with the cellular version of the handset, it is possible to choose either Voice over IP (Wi-Fi) calling or cellular calling (3G). When making a call with the Myco for the first time, a dialogue window (Prefer to call with) will appear when placing the call. The window will have the following options: •...

  • Page 47: End A Call

    Phone app. Figure 31. Functions during a call (Wi-Fi) SIP calls can also be enabled over 3G connections. For more information, see Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 48: Enable Loudspeaker And Adjust Volume

    User Manual Calling Ascom Myco Smartphone Figure 32. Functions during a call (cellular) 5.4.1 Enable Loudspeaker and Adjust Volume • Tap the Speaker icon during a call to enable/disable the loudspeaker. • Use the Volume up, or Volume down buttons to adjust the volume.

  • Page 49: Switch Between Calls

    User Manual Ascom Myco Smartphone Calling 5.4.7 Switch Between Calls Tap the on hold call to make it active. The previously active call is put on hold. 5.4.8 Transfer Call A call can be transferred to another number when calling via Wi-Fi or DECT (not available for cellular connections).

  • Page 50: Navigate The Handset During A Call

    User Manual Calling Ascom Myco Smartphone Answer the call. Tap Conference to create a conference call. Put One of the Contacts in a Conference Call on Hold Tap on the name of the contact that you wish to put on hold (or on the overflow menu icon to the right of the contact’s name).

  • Page 51: The Phone Bar

    Figure 34. Phone bar showing an incoming call Headset A headset can be used for any type of call on the Ascom Myco 2 handset. The original Ascom Myco Headset or any Android compatible 3.5 mm headset can be used Caution An iPhone headset can not be used with the Ascom Myco.

  • Page 52: Remove The Headset

    User Manual Calling Ascom Myco Smartphone 5.5.6 Remove the Headset Disconnect the headset by removing the headset adapter instead of just the headset. This will avoid any sound related issues that may otherwise arise when just removing the headset (and leaving the headset adapter connected).

  • Page 53: Join A Ptt Call Session

    Group Call Session, page PTT sessions must be defined in the Device Manager, and messaging groups in the Unite CM/ Unite CS configuration tool. See the Configuration Manual, Ascom Myco Smartphone, and the Configuration Manual, Unite Connectivity Manager/Configuration Manual, Unite Communication Server.

  • Page 54: Use The Ptt Call Screen

    User Manual Calling Ascom Myco Smartphone 5.7.2 Use the PTT Call Screen The push-to-talk call screen is used when communicating in a PTT group call session. Figure 35. The push-to-talk call screen The following options are available during a PTT session: •...

  • Page 55: Reject A Ptt Invitation

    User Manual Ascom Myco Smartphone Calling 5.7.3 Reject a PTT Invitation Most incoming PTT session invitations can be rejected, if not configured to be automatically accepted. Reject an invitation in the following way, depending on the invitation type: Invitation as an Incoming Call •...

  • Page 56: Start A Ptt Group Call Session

    In the Select session to initiate list, tap the session to start. The session group members receive invitations. PTT group calls are configured in the Device Manager, see the Configuration Manual, Ascom Myco Smartphone for details. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 57: Contacts

    User Manual Ascom Myco Smartphone Contacts Contacts Contacts can be found in both a local and a central phonebook on the handset. • The local phonebook contains locally stored contacts added by the user as well as contacts from the company phonebook.

  • Page 58: Add A New Local Contact

    User Manual Ascom Myco Smartphone Contacts Add a New Local Contact In the App view, tap the Contacts icon Tap All Contacts in the upper part of the screen to open the local phonebook. Tap the New contact icon at the bottom of the screen.

  • Page 59: Alerts

    For more information about the shared phone functionality, please see 4.12.5 Shared Phone, page 30 or the Configuration Manual, Ascom Myco Smartphone. If two or more alert notifications of equal priority are generated, the one generated first will be displayed first.

  • Page 60: Alert View

    User Manual Ascom Myco Smartphone Alerts • 7.3 Prioritization of Alerts, page 54 • 7.4 Alert Classification, page 55 • 7.5 Pending Alerts, page 58 • 7.6 Alert Response Options, page 59 • 7.7 Alert Attachments, page 59 • 7.8 View Alerts on a Locked Handset, page 60 Alert View Press the Home button to return to the Alert view.

  • Page 61: Alert Indication

    User Manual Ascom Myco Smartphone Alerts Respond to Alert Tap the appropriate button, such as Reject, or Accept. See 7.6 Alert Response Options, page 59 for a list of possible response options. Alert Indication New alerts are indicated in the: •...

  • Page 62: Notification

    User Manual Ascom Myco Smartphone Alerts The top bar can also be used to show availability (as in the example below). To enable this, instead of alert information, the value Login > Enable user availability status needs to be changed to Yes in the Device Manager (default: No).

  • Page 63: Alert Classification

    User Manual Ascom Myco Smartphone Alerts Figure 42. An example of a "Code Blue" (crisis) alert Crisis alerts always override any system warning, or phone call and are indicated by: • Red frame around the alert • LED beacon flashing in the color of the alert •...

  • Page 64: Icons

    User Manual Ascom Myco Smartphone Alerts • Green • Blue • Yellow • Orange • Cyan • Purple • Pink • Dark Red • Brown • Grey • White • Black The table below is an example of how colors are used to show priority for patient monitoring systems:...
  • Page 65 User Manual Ascom Myco Smartphone Alerts Category A Category B Category C Category D Category E Code A Code B Emergency call Failure Fire Heart-lung machine Incubator Infusion pump Lab result Lavatory call Medical call TD 93066EN / 14 December 2018 / Ver. N...

  • Page 66: Pending Alerts

    User Manual Ascom Myco Smartphone Alerts Monitoring Nurse call Service call Task Technical alert Ventilator X-ray result Pending Alerts An alert that is pending (not yet handled) is indicated with a blue dot to the left of the time-stamp on the alert.

  • Page 67: Alert Response Options

    User Manual Ascom Myco Smartphone Alerts Figure 46. The number of pending alerts shown in the top display Alert Response Options Alerts often requires you to respond, for example to accept an alert or to indicate that you are busy. Below are examples of alert response options.

  • Page 68: View Alerts On A Locked Handset

    User Manual Ascom Myco Smartphone Alerts Figure 49. Alert in full screen with an attached image shown as a thumbnail Tap the Image. Depending on configuration, type in PIN or password. Once the image is in full screen, drag the gray scroll bar to show more of the image.

  • Page 69: Messaging

    For more information about the shared phone functionality, please see 4.12.5 Shared Phone, page 30 or the Configuration Manual, Ascom Myco Smartphone. In the Conversation view you can send messages to other handsets in the system. In the Alert view, swipe left, or tap the Conversation icon to open the Conversation view.

  • Page 70: Reply To Message

    User Manual Messaging Ascom Myco Smartphone TIP: For more information about how to use the phonebook, see 6 Contacts, page Tap the Message field and type a message. A message can contain up to 5000 characters. − Tap the Send icon to send the message.

  • Page 71: Add Contact From A Message

    User Manual Ascom Myco Smartphone Messaging Add Contact from a Message Open the message, and tap the Call icon In the menu that appears, tap Add contact to add the contact to the phonebook. TIP: see 6 Contacts, page 49 for instructions on how to use the phonebook.

  • Page 72: Connectivity

    , page 64 Ascom IR Location The Ascom IR Location feature is used to keep track of and report the location of handsets. It is implemented through IR location devices, which transmit location information continuously. IR location is used to indicate the location of the handset in critical situations when the handset alarm button is pressed.

  • Page 73: Personal Alarm

    An alarm can be either a personal alarm with a functionality, or a test alarm to test the personal alarm. The type of alarms used are selected by the system administrator. See the Configuration Manual, Ascom Myco Smartphone for information on how to configure personal alarms.

  • Page 74: Man-Down And No-Movement Indication

    User Manual Ascom Myco Smartphone Personal Alarm TIP: If not hidden, the Personal security app can also be reached through the notification drawer when Man- down, or No-movement tracking is activated.If not hidden, the Personal security app can also be reached through the notification drawer when Man-down, or No-movement tracking is activated.

  • Page 75: Automatic Call After Alarm

    • Monitor mode - A one-way "hidden" call where the called party can listen in but cannot communicate with the calling handset. See the Configuration Manual, Ascom Myco Smartphone for instructions on how to configure the automatic call after alarm.

  • Page 76: Notifications

    User Manual Ascom Myco Smartphone Notifications Notifications New messages, phone calls, alerts and status information are all indicated by notifications from the handset. This chapter includes the following sections: • 11.1 Sound and Vibration, page 68 • 11.2 Color-Coded LED Signals, page •...

  • Page 77: Top Display Notification

    16.1.5 Rotate Top Display, page 11.4 Lock Screen Notifications Notifications from Ascom Myco as well as third-party apps are displayed on the lock screen. Ascom Myco specific notifications receive a higher priority than third-party notifications and are therefore displayed higher up on the screen.

  • Page 78: Interacting With Notifications On The Lock Screen

    • Show all notifications but hide sensitive content – Notifications are shown on the lock screen, but the content is hidden so that only the name of the source of the notification is shown. For example, “Myco Launcher – Contents hidden” is shown for all alerts.

  • Page 79: Status Bar

    User Manual Ascom Myco Smartphone Notifications Figure 56. Interacting with lock screen notifications see the Configuration Manual, Ascom Myco Smartphone for instructions on how to enable interactions with notifications on the lock screen. 11.5 Status Bar The status bar is in the upper part of the display, and shows pending notifications from apps (in the upper left corner), and handset system status, such as time, battery level, or Wi-Fi/Cellular signal strength (in the upper right corner).
  • Page 80 User Manual Ascom Myco Smartphone Notifications Figure 58. Example of a notification There are four types of notifications: Alert Notifications The alert notification shows color coded alerts when they reach the handset. Tapping on the notification will open up the alert in the same way as in the alert view, i.e. in full screen. See...

  • Page 81: Notification Drawer

    Notifications with system dependent information can be shown in the Notification Drawer above other notifications. These notifications are provided by the system administrator and cannot be removed This only applies to the Ascom Myco 2 handset used in DECT environment. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 82: Icons Used For Notification

    User Manual Ascom Myco Smartphone Notifications Figure 64. Notification drawer While in the notification drawer: • Tap the notification to take action on it, or swipe down to reveal additional options. • Flick the notification to the left, or right, to dismiss a notification from the notification drawer.
  • Page 83 User Manual Ascom Myco Smartphone Notifications Push-to-talk group call Note: System dependent. Man-down alarm No-movement alarm Personal alarm Personal alarm sent Phone call Test alarm Test alarm sent TD 93066EN / 14 December 2018 / Ver. N...

  • Page 84: Apps

    18). Available apps on the handset are installed remotely by a system administrator, and cannot be changed by the user. see the Configuration Manual, Ascom Myco Smartphone for instructions on how to add and remove handset apps. For further instructions on how to work with apps, see 4.8 Use Apps, page...

  • Page 85: 12.2 Google™ Mobile Services

    TV shows purchased or rented on Google Play. Only available for Ascom Myco 2, GMS handset version. Optional. Only available if configured by an administrator. For full functionality with the GMS apps, a Google account is required.
  • Page 86 User Manual Apps Ascom Myco Smartphone Google Play Store™ Download Android apps to your handset, using the Google Play Store. Youtube™ YouTube is an online site which allows people to share and view videos. TD 93066EN / 14 December 2018 / Ver. N...

  • Page 87: Camera And Gallery

    The handset is equipped with a camera to scan barcodes, take photos, and record videos. The handset can be configured to remove images and videos from the gallery app when the handset is placed in a charging rack, see the Configuration Manual, Ascom Myco Smartphone. This chapter includes the following sections: •...

  • Page 88: Barcode Scanning

    Barcode Scanning To use the barcode scanning function an optional barcode scanning license is required. See the Configuration Manual, Ascom Myco Smartphone for instructions on how to add licenses to a handset. The handset is equipped with a professional barcode scanning functionality that can be used to efficiently scan 1D and 2D barcodes, for example located on Patient ID wristbands and medicine labels.

  • Page 89: My Services

    The My Services app contains shortcuts that can be used for functionality such as open an app, or a webpage, communicate with external equipment, or set up a phone call. The My Services shortcuts are configured in the Device Manager, see the Configuration Manual, Ascom Myco Smartphone. • Tap the My Services icon in the App view to open the My Services app.

  • Page 90: Settings

    User Manual Settings Ascom Myco Smartphone Settings Some settings may be unavailable, or locked, depending on the system configuration. The Settings app provides the possibility to customize the handset: Swipe to the right, or tap the Grid icon in the upper left corner, to open the App view.

  • Page 91: Sleep Timeout

    User Manual Ascom Myco Smartphone Settings Up to 50 characters (capital, number, or special characters) can be entered. The maximum text length to avoid scrolling is the following: • 30 characters for the lock screen. • 13 characters for the charging screen.

  • Page 92: Hearing Aid Compatibility

    User Manual Settings Ascom Myco Smartphone Select one, or several, of the following check boxes to enable vibration, or tones: − Vibrate when ringing − Dial pad touch tones − Touch sound − Screen lock sound 16.2.5 Hearing Aid Compatibility In the Settings app, tap Sounds.

  • Page 93: 16.6 Admin Settings

    16.6 Admin Settings The admin settings menu can only be accessed by system administrators, see the Configuration Manual, Ascom Myco Smartphone for details. Not all system settings are available in the default Settings view. To access additional system settings tap "Admin settings", then enter the administration code and click OK (see the handset Configuration Manual for information about additional system settings).

  • Page 94: Operation Notice

    User Manual Operation Notice Ascom Myco Smartphone Operation Notice This chapter includes the following sections: • 17.1 Accessibility and Voice Quality, page 17.1 Accessibility and Voice Quality The WLAN or DECT network is not always available. If you do not get in contact with your system, contact your system administrator.

  • Page 95: Maintenance

    Avoid using acetone to clean the handset, as it damages the handset's plastic casing. 18.2 Battery Maintenance Battery Life See the Battery Storage and Maintenance Guidelines, For Ascom LiIon/LiPol battery packs document. 18.3 Replace the Color Pad for the Hinge-Type Clip Pads with different colors can be attached to the hinge-type clip for easy identification of the handset.

  • Page 96: Troubleshooting

    User Manual Troubleshooting Ascom Myco Smartphone Troubleshooting This chapter contains information on how to solve common problems and warning messages. Go through the lists below if you encounter any problems. If these lists does not solve your problem, contact your system administrator.

  • Page 97: 19.2 Warning Messages

    User Manual Ascom Myco Smartphone Troubleshooting Wrong time, or wrong date. The handset hasn't received the Restart the handset. If the time, right time and date from the NTP or date, is still wrong, contact a server. system administrator. Time and date should be set...
  • Page 98 User Manual Troubleshooting Ascom Myco Smartphone Connection to the Unite CM/Unite CS has been lost. No alerts or messages can be received. Wait until the connection is restored. NOTE: If the handset is operating in pure DECT or mixed WiFi and DECT environment, no warning message is displayed on the handset, when the Unite CM becomes unreachable.

  • Page 99: Related Documents

    User Manual Ascom Myco Smartphone Related Documents Related Documents Data Sheet, Ascom Myco 2 Wi-Fi and DECT TD 93220EN Smartphone Data Sheet, Ascom Myco 2 Wi-Fi and Cellular TD 93221EN Smartphone Configuration Manual, Ascom Myco Smartphone TD 93072EN Data Sheet, Unite Connectivity Manager...

  • Page 100: Document History

    User Manual Document History Ascom Myco Smartphone Document History For information on changes in the latest version, see change bars in the document. Version Date Description 14 December General: 2018 Text has been fixed based on review feedback. Minor editorial changes.
  • Page 101 6. Contacts on page 51 (included information about company phonebook). 11.3 Top Display Notification on page 72 (added note about top display without the Ascom Myco launcher). 11.4 Lock Screen Notifications on page 72. 13. Camera and Gallery on page 81.
  • Page 102 User Manual Document History Ascom Myco Smartphone 15 January 2018 New: 1.1 Caution and Notes on page 2. 1.2 Intended Use on page 2. 4.13.2 Login Reminder on page 29. 7.3.1 Crisis Alerts on page 56. 7.5 Pending Alerts on page 59.
  • Page 103 Appendix A. Safety Precautions on page 104 (updated legal information). General: The entire document has been updated to include information about Ascom Myco 2 hardware and related features, GMS handset version and Lollipop updates. TD 93066EN / 14 December 2018 / Ver. N...
  • Page 104 MYCO-5969 7.2.4 Top Bar on page 55. The number of pending alerts now shown in the top bar. MYCO-5113 The table below is an example of how colors are used to show priority for patient monitoring systems: on page 57.
  • Page 105 5.4.3 Show the Keypad on page 42. New section describing how to show the keypad during a call. 5.6 Voicemail on page 46. New section about voicemail. MYCO-4694 7.2.3 Lock Screen on page 55 12.1 Stock Apps on page 78. Added icons and descriptions, and more apps to the list 13.3 Screenshot on page 81.
  • Page 106 User Manual Document History Ascom Myco Smartphone 15 December Updated: 2015 1.4 Features on page 4 3.1 Handset Overview on page 10 Added the Battery Storage and Maintenance Guidelines document to 20. Related Documents on page 94. Edit Text on page 18 4.11 Charge the Handset Battery on page 23...
  • Page 107 10. Personal Alarm on page 67. 11. Notifications on page 70 (partly based on the "Notifications" section from the removed "Using the Ascom Myco Launcher" chapter). 14. Barcode Scanning on page 82. Renamed: Chapter "Description" to "Handset Description". Chapter "Alert View" to "Alerts". Chapter "Conversa- tion"...

  • Page 108: Appendix A Safety Precautions

    Safety Precautions Read through this chapter before using the handset. The Product Designator for regulatory purposes of the Ascom Myco handset is SH1. Safe Operation For safe and efficient operation of the handset, observe the guidelines given in this manual and all necessary safety precautions when using the handset.

  • Page 109: Regulatory Information (Eu And Efta)

    User Manual Ascom Myco Smartphone Document History Regulatory Information (EU and EFTA) A.2.1 Exposure to Radio Frequency Signals Close to ear Handheld/body mounted SH1-ACAA 0.468 W/kg (10 g) 0.848 W/kg (10 g) 0.467 1.040 SH1-ABAA 0.117 W/kg (10 g) 0.144 W/kg (10 g) 0.121...

  • Page 110: Exposure To Radio Frequency Signals

    This device must not be co-located, or operating in conjunction with any other antenna, or transmitter. Use of non-Ascom approved accessories may violate the FCC and ISED guidelines for RF exposure and should be avoided.

  • Page 111: Handset

    User Manual Ascom Myco Smartphone Document History A.4.2 Handset • Avoid volume levels that may be harmful to your hearing. Exposure to excessive sound pressure from a handset's earpiece, or headset, may cause permanent hearing loss. • Low volume levels might result in missed alerts.
  • Page 112 Ascom (Sweden) AB Grimbodalen 2 SE–417 49 Göteborg Sweden Phone +46 31 55 93 00 www.ascom.com...

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