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ASCOM Myco User Manual

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TD 93066EN

User Manual

Ascom Myco Wi-Fi and Cellular Smartphone
3 October 2017 / Ver. H

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  • Page 1: User Manual

    TD 93066EN User Manual Ascom Myco Wi-Fi and Cellular Smartphone 3 October 2017 / Ver. H...
  • Page 2 (TD XXXXX) is listed at the end of this document, 20. Related Documents User Manual. Trademarks Ascom Myco™ is a trademark of Ascom Wireless Solutions. Android™, Google™, Google Play™ and other marks are trademarks of Google, Inc. Address Ascom Wireless Solutions Ascom (Sweden) AB Grimbodalen 2 SE-417 49 Göteborg...

  • Page 3: Table Of Contents

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone Contents 1. Introduction User Manual..................... 1 1.1 Abbreviations and Glossary User Manual .............. 3 1.2 Features........................4 2. Quick Installation Steps for Administrators ............... 6 2.1 Insert SIM Card ......................6 2.2 Install and Configure the Handset................
  • Page 4 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4.10.2 Charge the Battery in a Battery Charging Rack ......... 22 4.10.3 Charge with a Micro-USB Cable ..............22 4.10.4 Charging Indication ..................23 4.11 Change the Battery ..................... 24 4.12 Log In, or Log Out ....................
  • Page 5 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5.5.5 Adjust the Volume with the Headset ............41 5.5.6 Remove the headset..................41 5.6 Voicemail ....................... 41 5.6.1 Indication of New Voicemail Messages............41 5.6.2 Listen to Voicemail Messages............... 41 5.7 Push-to-Talk Group Call..................
  • Page 6 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 9.2 NFC......................... 59 9.2.1 Use NFC ......................59 10. Personal Alarm ......................60 10.1 Top Button Alarm....................60 10.2 Man-Down and No-Movement Alarm ..............60 10.2.1 Activate, or Deactivate, the Man-Down and No-Movement Alarms..60 10.2.2 Man-Down and No-Movement Indication ..........
  • Page 7 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 16.2.2 Ringtones ....................77 16.2.3 Notification Sound..................77 16.2.4 Set Tones ....................77 16.2.5 Hearing Aid Compatibility ................78 16.3 Languages Settings .................... 78 16.4 Time and Date Settings..................78 16.5 Telephony Settings .....................

  • Page 8: Introduction User Manual

    LED priority beacon and touchscreen you have the ability to quickly respond to alerts. NOTE: The Ascom Myco Wi-Fi and Cellular Smartphone is referred to as the handset in this manual. The handset is available in two versions: •...
  • Page 9 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 1. Introduction User Manual NOTE: Some functions are dependent on the PBX and protocol (SIP) versions, and your system may not support all functions described in this document. For more information about your system, please contact the person (or department) responsible for the system in your organization, or contact your supplier.

  • Page 10: Abbreviations And Glossary User Manual

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 1. Introduction User Manual Abbreviations and Glossary User Manual 1G, 2G, 3G, 4G Common naming of the generations of mobile communication evolution. Alert Alert message from equipment such as patient monitors and nurse call systems.

  • Page 11: Features

    A type of LAN in which data is sent and received via high- frequency radio waves rather than cables, or wires. a.Only available for Ascom Myco 2, GMS handset version. b.Android, Google, Google Play and other marks are trademarks of Google, Inc.
  • Page 12 , AP, Ekahau RTLS, Cisco MSE and GPS on the cellular versions) NFC Support Shared Phone a.Only available for Ascom Myco 2, GMS handset version. b.Only available for Ascom Myco 2. c.Only available for Ascom Myco 2. d.Only available for Ascom Myco 2.

  • Page 13: Quick Installation Steps For Administrators

    NOTE: If not already done as prerequisite, perform Easy deployment. Refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. Configure parameter settings for the site, or for the handset user. Refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone for further information. Insert SIM Card NOTE: Cellular handset version only.

  • Page 14: Install Using Easy Deployment

    The Setup QR code is created by a system administrator and contains the parameters necessary to install the handset in the system. Refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone for instructions on how to create Setup QR codes.

  • Page 15: Manual Installation

    If neither QR codes, nor Easy Deployment is available, the handset can be manually installed through the admin settings menu. Refer to the installation chapter of the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. 3 October 2017 / Ver. H...

  • Page 16: Handset Description

    TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 3. Handset Description Handset Description Both handset versions (Ascom Myco Wi-Fi, and Ascom Myco Wi-Fi and Cellular) share the same external characteristics. This chapter includes the following sections: • 3.1 Handset Overview on page 9 •...

  • Page 17: Home Button

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 3. Handset Description Color-coded LED priority beacon (11.2 Color-Coded LED Signals on page 63) Loudspeaker Rear microphone Camera (13. Camera and Gallery on page 73.) GSM antenna Battery cover lock...

  • Page 18: Back Button

    49 for details on how alerts are shown in the top display. 1.Designated hardware button on Ascom Myco 2, software button at the bottom of the screen on earlier models. 2.Designated hardware button on Ascom Myco 2, software button at the bottom of the screen on earlier models.

  • Page 19: Ascom Ir Location

    3.1.9 Ascom IR location The Ascom Myco handset is capable of using IR-positioning with the Ascom IR Location feature. 3.1.10 Color Pad for Clip The color pad on top of the clip is used to differentiate the handsets between, for example, workgroups, shifts, or roles.

  • Page 20: Basics

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics Basics The following chapter describe how to use the handset. Read them through before using the handset for the first time. This chapter includes the following sections: •...

  • Page 21: Wake And Unlock The Handset, Or Lock And Put It To Sleep

    NOTE: On the Ascom Myco GMS Handset Version, the screen lock is part of the Android Factory Reset Protection (FRP). For more information, see "Prepare a GMS Handset Version for a Factory Reset"...

  • Page 22: Use Vibrator Only, Or Silent Mode

    Silent mode. In Silent mode the vibrator is also turned off. It is possible to set what alert priority is required to initiate the vibrator during a call (priority 1-8). This is controlled under Settings > Ascom Settings > Sound > Vibrate for incoming messages during call.
  • Page 23 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics Double Tap Tap the display twice to: • Zoom in and center on a block of content, or an image. Double tap the display again to zoom in further.

  • Page 24: Use The Keyboard

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics Stretch and Pinch • Stretch the display to zoom in. • Pinch the display to zoom out. Use the Keyboard The handset uses the standard Android keyboard for text input. Third-party keyboards with additional functionality can be installed by the system administrator.

  • Page 25: Alert View

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics The user interface is divided into three separate views. To change view, swipe left, or right, or tap one of the icons in the upper left, or upper right corners of the screen ( , or •...

  • Page 26: Conversation View

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics Figure 3. The App view. • While in the Alert view, swipe right or tap on , to show the App view. • To start an app, tap the app icon.

  • Page 27: Use Apps

    : Open a list of recently used apps. Tap to switch to an app. Remove an app by swiping left, or right. 1.Only available for Ascom Myco 2. 2.Only available on handsets prior to Ascom Myco 2. 3 October 2017 / Ver. H...

  • Page 28: Battery Level Indication

    Charging Rack, refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. Place the handset in a Charging Rack slot. The charging screen appears as soon as the handset is correctly inserted, and shows the current charge level, refer to 4.10.4...

  • Page 29: Charge The Battery In A Battery Charging Rack

    Do the following to charge the handset with a Micro-USB cable: 1.This only applies to Ascom Myco 2, whereas the previous model will not automatically switch on in charger mode. 3 October 2017 / Ver. H...

  • Page 30: Charging Indication

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics Carefully open the charging connector cover on the bottom of the handset. Attach the Micro-USB cable to the charging connector on the handset. Assemble the Micro-USB cable and the USB Power supply.

  • Page 31: Change The Battery

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics Missed call. New message. New voicemail. Muted handset. Indicates that a personal alarm is configured for the Alarm button (refer 10. Personal Alarm on page 60). Charging Without a Charging Screen...

  • Page 32: Log In

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics IMPORTANT: The login functionality is mainly intended as a method to use your personal messaging and alerts number on any handset. It cannot be used to transfer phone numbers, services, messages, or alerts between handsets. Alerts and messages stored on a handset are visible to all users logging in on the handset.

  • Page 33: Log Out

    NOTE: Logging in on a second handset will automatically log out the user from the first handset. 4.12.2 Log Out TIP: The handset can be configured to automatically log out when placed in a Charging Rack, refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. 3 October 2017 / Ver. H...

  • Page 34: Recent Users List

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics To log out and restrict access to the alert, messaging, and My Services functionality: Swipe down from the top of the screen to open the notification drawer (11.7 Notification Drawer on page 68).

  • Page 35: Shared Phone

    (i.e. not settings, personal contacts, apps etc). For more information on how to configure the shared phone functionality, refer to the chapter Handset Configuration > Login > Shared Phone in the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone.

  • Page 36: Availability Status Indication

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 4. Basics 4.13.1 Availability Status Indication The current availability status is shown as a colored dot on the left side in the status bar on all views, and in the top bar in the Alert view.
  • Page 37 (if login is enabled on the handset): NOTE: The handset can be configured to automatically log out when placed in a Charging Rack, refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. 3 October 2017 / Ver. H...

  • Page 38: Calling

    For more information about the shared phone functionality, please see 4.12.4 Shared Phone on page 28 or the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. This chapter includes the following sections: •...

  • Page 39: Make A Call

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5. Calling Figure 9. Incoming calls on a locked/unlocked screen (cellular). Locked Screen On the incoming call screen: • Drag the phone icon to the right side of the screen and drop it to answer the call.

  • Page 40: Call Using The Call List

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5. Calling Figure 10. The keypad screen in the Phone app. 5.2.2 Call Using the Call List The call list is a list of previously received, or dialed, calls. In the Phone app, tap Scroll the list to find a contact, or a phone number.

  • Page 41: Call Using The Contacts App

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5. Calling A list of contacts is shown below the search fields. Tap a contact to make a call. 5.2.4 Call Using the Contacts App The Contacts app contains a listing of contacts from the central phonebook as well as contacts added locally on the handset.

  • Page 42: Choosing The Call Carrier On A Cellular Handset

    When calling with the cellular version of the handset, it is possible to choose either Voice over IP (Wi-Fi) calling or cellular calling (3G). When making a call with the Myco for the first time, a dialogue window (Prefer to call with) will appear when placing the call. The window will have the following options: •...

  • Page 43: End A Call

    Changing the default call carrier To change the default call carrier, go into Settings > Telephony > Prefer calls with. The same options are available here as in the call dialogue window (Ask for every call, Ascom VoIP (Wi-Fi) and Cellular (3G)).

  • Page 44: Enable Loudspeaker And Adjust Volume

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5. Calling Figure 15. Functions during a call (cellular). 5.4.1 Enable Loudspeaker and Adjust Volume • Tap the speaker - - during a call to enable/disable the loudspeaker. • Use the Volume up, or Volume down buttons to adjust the volume.

  • Page 45: Switch Between Calls

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5. Calling 5.4.7 Switch Between Calls Tap the on hold call to make it active. The previously active call is put on hold. 5.4.8 Transfer Call A call can be transferred to another number when calling via Wi-Fi (not available for cellular connections).

  • Page 46: Navigate The Handset During A Call

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5. Calling Start a Conference Call When Receiving a Call While Another Call Is Already in Progress If a second contact calls while you are already in a conversation: Answer the call Tap Conference to create a conference call.

  • Page 47: The Phone Bar

    Figure 17. Phone bar showing an incoming call. Headset A headset can be used for any type of call on the Ascom Myco 2 handset. The original Ascom Myco Headset or any Android compatible 3.5 mm headset can be used 5.5.1...

  • Page 48: Adjust The Volume With The Headset

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5. Calling 5.5.5 Adjust the Volume with the Headset To adjust the volume with the headset, press the volume button up or down on the headset. To adjust the volume without using the headset buttons, refer to 4.3 Adjust the Volume...

  • Page 49: Push-To-Talk Group Call

    Join a PTT Call Session NOTE: A PTT session invitation can be configured to be automatically accepted by the handsets in the group. Refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone for details. An invitation to join a PTT session can be received in two ways: •...

  • Page 50: Use The Ptt Call Screen

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5. Calling • The invitation is configured to be accepted automatically • The invitation is of higher priority than the priority of the ongoing call NOTE: When a PTT invitation has the highest possible priority level (priority 1), the ongoing call is always disconnected immediately.

  • Page 51: Reject A Ptt Invitation

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 5. Calling Figure 19. The push-to-talk phone bar. 5.7.3 Reject a PTT Invitation Most incoming PTT session invitations can be rejected, if not configured to be automatically accepted. Reject an invitation in the following way, depending on the invitation type: Invitation as an Incoming Call •...

  • Page 52: Start A Ptt Group Call Session

    In the Select session to initiate list, tap the session to start. The session group members receive invitations. NOTE: PTT group calls are configured in the Device Manager, refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone for details. 3 October 2017 / Ver. H...

  • Page 53: Contacts

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 6. Contacts Contacts Contacts can be found in both a local and a central phonebook on the handset. • The local phonebook contains contacts added by you, and is unique for each handset.

  • Page 54: Add A New Local Contact

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 6. Contacts Add a New Local Contact In the App view, tap Contacts Tap All Contacts in the upper part of the screen to open the local phonebook. in the lower part of the screen.

  • Page 55: Alerts

    4.12.4 Shared Phone on page 28 or the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. NOTE: If two or more alert notifications of equal priority are generated, the one generated first will be displayed first. CAUTION: Recognition of alerts, warnings, and conversation messages can be impeded if the volume of the sounds used to indicate alerts, warnings, and conversation messages is lower than the ambient sound levels.

  • Page 56: Alert Indication

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 7. Alerts Figure 21. Example of alerts in the Alert view. View Alert Tap the alert to view additional information. Respond to Alert Tap the appropriate button, such as Reject, or Accept. Refer to 7.4 Alert Response Options...

  • Page 57: Lock Screen

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 7. Alerts 7.2.3 Lock Screen When the front display is in sleep mode, the front display will automatically light up to show newly received alerts on the lock screen. Refer to 11.4 Lock Screen Notifications...

  • Page 58: Priority Level And Color

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 7. Alerts 7.3.1 Priority Level and Color Alerts from patient monitoring systems are prioritized depending on their priority level, in the order shown in the following table: High priority "Code Blue" (crisis) alert/high priority alert/system warning...

  • Page 59: Alert Type Icons

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 7. Alerts Figure 24. Alerts labeled with category colors. The following category colors are available: • • Green • Blue • Yellow • Orange • Cyan • Purple • Pink •...
  • Page 60 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 7. Alerts Category C Category D Category E Code Code A Code B Emergency call Fire Lab result Lavatory call Medical call Monitoring Nurse call Personal alarm Personal alarm sent...

  • Page 61: Alert Response Options

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 7. Alerts Test alarm sent Workflow 1 Workflow 2 Workflow 3 Workflow 4 Workflow 5 X-ray result NOTE: The alert type icons are dependant on configuration, and can differ between system setups.

  • Page 62: View Alerts On A Locked Handset

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 7. Alerts View Alerts on a Locked Handset Active alerts are shown on the lock screen. Refer to 11.4 Lock Screen Notifications on page 64 for details on how to use lock screen notifications.

  • Page 63: Messaging

    4.12.4 Shared Phone on page 28 or the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone. In the Conversation view you can send messages to other handsets in the system. On the Alert view, swipe left, or tap , to open the Conversation view.

  • Page 64: Reply To Message

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 8. Messaging Tap the Message field and type a message. NOTE: A message can contain up to 5000 characters. • Tap to send the message. • Tap to return to the main conversation view without sending the message.
  • Page 65 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 8. Messaging In the menu that appears, tap Add contact to add the contact to the phonebook. TIP: Refer to 6. Contacts on page 46 for instructions on how to use the phonebook.

  • Page 66: Connectivity

    Connectivity Ascom IR Location The Ascom IR Location feature is used to keep track of and report the location of handsets. It is implemented through IR location devices, which transmit location information continuously. IR location is used to indicate the location of the handset in critical situations when the handset alarm button is pressed.

  • Page 67: Personal Alarm

    An alarm can be either a personal alarm with a functionality, or a test alarm to test the personal alarm. The type of alarms used are selected by the system administrator. Refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone for information on how to configure personal alarms.

  • Page 68: Man-Down And No-Movement Indication

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 10. Personal Alarm Tap: • Man down tracking to activate/deactivate the Man-down alarm. • No movement tracking to activate/deactivate the No-movement alarm. TIP: If not hidden, the Personal security app can also be reached through the notification drawer when Man-down, or No-movement tracking is activated.

  • Page 69: Cancel A Man-Down, Or No-Movement Alarm

    • Monitor mode - A one-way "hidden" call where the called party can listen in but cannot communicate with the calling handset. Refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone for instructions on how to configure the automatic call after alarm.

  • Page 70: Notifications

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 11. Notifications 11. Notifications New messages, phone calls, alerts and status information are all indicated by notifications from the handset. This chapter includes the following sections: • 11.1 Sound and Vibration on page 63 •...

  • Page 71: Top Display Notification

    77. 11.4 Lock Screen Notifications Notifications from Ascom Myco as well as third-party apps are displayed on the lock screen. Ascom Myco specific notifications receive a higher priority than third-party notifications and are therefore displayed higher up on the screen.

  • Page 72: Interacting With Notifications On The Lock Screen

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 11. Notifications The notifications are sorted by type. The notifications of the same type are sorted by time stamp. Order from top to bottom are: Alarms, warnings, alerts, messages, missed calls, 3rd party notifications.

  • Page 73: Status Bar

    It indicates limited or no connectivity to the internet. Additionally, it may also indicate that mobile data is turned off. This is a feature that was introduced in Android 5.0 (Lollipop) and above and is not Ascom Myco specific. Please contact an administrator if the limited connectivity causes issues.
  • Page 74 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 11. Notifications Alert notifications The alert notification shows color coded alerts when they reach the handset. Tapping on the notification will open up the alert in the same way as in the alert view, i.e. in full screen. See chapter 7.

  • Page 75: Notification Drawer

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 11. Notifications TIP: The beep can be silenced by pressing the Volume down button. Figure 35. Warning notification. If the notification is closed the warning will stay in the top bar until solved. Tap to reopen the notification.

  • Page 76: Icons Used For Notification

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 11. Notifications 11.8 Icons Used for Notification The following are examples of icons that can be used for notification. For alert type icons, refer to 7.3.3 Alert Type Icons on page 52.

  • Page 77: Apps

    Available apps on the handset are installed remotely by a system administrator, and cannot be changed by the user. Refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone for instructions on how to add and remove handset apps.

  • Page 78: Google™ Mobile Services - Gms

    TV shows purchased or rented on Google Play 1.Only available for Ascom Myco 2, GMS handset version. 2.Optional. Only available if configured by an administrator. 3.For full functionality with the GMS apps, a Google account is required.
  • Page 79 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 12. Apps Icon App Name Functionality Google Play Store™ Download Android apps to your handset, using the Google Play Store. Youtube™ YouTube is an online site which allows people to share and view videos.

  • Page 80: Camera And Gallery

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 13. Camera and Gallery 13. Camera and Gallery The handset is equipped with a camera to scan barcodes, take photos, and record movies. This chapter includes the following sections: •...

  • Page 81: Barcode Scanning

    Scanning apps with various features and functionality can be used on the handset. Available apps are selected by the system administrator. NOTE: Third-party scanning apps must be developed using the Myco Barcode Scanning API. Refer to the Android App Developers Program page on the Ascom Partner Web for instructions on how to develop apps for the handset.

  • Page 82: My Services

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 15. My Services 15. My Services The My Services app contains shortcuts that can be used for functionality such as open an app, or a webpage, communicate with external equipment, or set up a phone call. The My Services shortcuts are configured in the Device Manager, refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone.

  • Page 83: Settings

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 16. Settings 16. Settings NOTE: Some settings may be unavailable, or locked, depending on the system configuration. The Settings app provides the possibility to customize the handset: Swipe to the right, or tap in the upper left corner, to open the App view.

  • Page 84: Sleep Timeout

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 16. Settings 16.1.4 Sleep Timeout I idle, the display is automatically turned off after a specified time. In the Settings app, tap Display, and then tap Sleep timeout. Choose a sleep timeout for the handset.

  • Page 85: Hearing Aid Compatibility

    16.6 Admin Settings The admin settings menu can only be accessed by system administrators, refer to the Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone for details. NOTE: Not all system settings are available in the default Settings view. To access additional system settings tap "Admin settings", then enter the administration code and click OK...

  • Page 86: Operation Notice

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 17. Operation Notice 17. Operation Notice This chapter includes the following sections: • 17.1 Accessibility and Voice Quality on page 79 17.1 Accessibility and Voice Quality The WLAN network is not always available. If you do not get in contact with your system, contact your system administrator.

  • Page 87: Maintenance

    18.2 Battery Maintenance Battery Life Refer to the Battery Storage and Maintenance Guidelines, For Ascom LiIon/LiPol battery packs document. 18.3 Replace the Color Pad for the Hinge-Type Clip Pads with different colors can be attached to the hinge-type clip for easy identification of the handset.

  • Page 88: Troubleshooting User Manual

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 19. Troubleshooting User Manual 19. Troubleshooting User Manual This chapter contains information on how to solve common problems and warning messages. Go through the lists below if you encounter any problems. If these lists does not solve your problem, contact your system administrator.

  • Page 89: Operational Problems

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 19. Troubleshooting User Manual 19.1 Operational Problems Fault Probable Cause Action/Comment No network. The handset has lost connection Acknowledge the warning and is in one of the following notification or, press the...

  • Page 90: Warning Messages

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 19. Troubleshooting User Manual Fault Probable Cause Action/Comment The signal strength The signal strength indicator on Do not compare the signal indicator fluctuates a the handset is configured to be...
  • Page 91 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 19. Troubleshooting User Manual Message Details Connection to both the Unite CM/Unite CS and the PBX has been lost. Wi-Fi calls are unavailable, and no new alerts or messages can be received. Wait until the connection is restored.

  • Page 92: Related Documents User Manual

    Data Sheet, Ascom Myco Wi-Fi Smartphone TD 93097EN Data Sheet, Ascom Myco Wi-Fi and Cellular Smartphone TD 93057EN Configuration Manual, Ascom Myco Wi-Fi and Cellular Smartphone TD 93072EN Data Sheet, Unite Connectivity Manager TD 92739EN Configuration Manual, Unite Connectivity Manager...

  • Page 93: Document History User Manual

    4.9 Battery Level Indication on page 21. [MYCO-3196] Other changes: Added several new images and icons. Specified that the Myco uses micro-SIM cards. General quality checks and text improvements. Removed Appendix B. Added "Exposure to Radio Frequency Signals for EU and EFTA."...
  • Page 94 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone 21. Document History User Manual Version Date Description 15 December 2015 Updated: 1.2 Features on page 4 3.1 Handset Overview on page 9 Added the Battery Storage and Maintenance Guidelines document to 20.
  • Page 95 Added text saying that the USB power supply unit is delivered with interchangeable plugs. 4.10.4 Charging Indication on page 23. Added a voicemail icon to the icon list table. MYCO-4694 4.12 Log In, or Log Out on page 24. Changed the description regarding the Login functionality a bit (it can now be used to transfer messaging and alert numbers between handsets).
  • Page 96 48. The Alert view can store up to 100 alerts. MYCO-5969 7.2.4 Top Bar on page 50. The number of pending alerts now shown in the top bar. MYCO-5113 7.3.1 Priority Level and Color on page 51, 11.2 Color- Coded LED Signals on page 63.
  • Page 97 Appendix A. Safety Precautions on page 91 (updated legal information). General: The entire document has been updated to include information about Ascom Myco 2 hardware and related features, GMS handset version and Lollipop updates. 3 October 2017 New: 4.2.1 Screen Lock on page 14.

  • Page 98: Appendix A. Safety Precautions

    Appendix A. Safety Precautions Read through this chapter before using the handset. NOTE: The Product Designator for regulatory purposes of the Ascom Myco handset is SH1. Safe Operation For safe and efficient operation of the handset, observe the guidelines given in this manual and all necessary safety precautions when using the handset.

  • Page 99: Regulatory Compliance Statements (Usa And Canada Only)

    User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone Appendix A. Safety Precautions value because the device is designed to use only the power required to reach the network. That amount changes depending on a number of factors such as how close you are to a network base station.

  • Page 100: Band Restrictions (Canada)

    This device must not be co-located, or operating in conjunction with any other antenna, or transmitter. Use of non-Ascom approved accessories may violate the FCC and ISED guidelines for RF exposure and should be avoided. A.3.3...
  • Page 101 User Manual TD 93066EN Ascom Myco Wi-Fi and Cellular Smartphone Appendix A. Safety Precautions • Do not charge the battery when the ambient room temperature is above 40 °C, or below 5 °C (above 104 °F, or below 41 °F).

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