Maintenance Services; Ordering Notes; Free-Of-Charge Warranty Period And Scope Of Warranty; Service Costs - Fuji Electric MICREX-SX series SPF User Manual

Section 5 Maintenance and Inspection

5-3 Maintenance Services

5-3-1 Ordering notes

When ordering electrical and control equipment (or requesting price estimates), the following general notes are to be observed,
unless otherwise specified in the estimation paper, contract paper, catalogs, or specifications.
When the product is delivered, check the contents of the package as soon as possible. Even before inspection, use caution on
storing and using the product safely.

5-3-2 Free-of-charge warranty period and scope of warranty

[Free-of-charge warranty period]
(1) This product is covered by a warranty for a period of one year from the date of purchase or 18 months from the date of
manufacture described in the nameplate, whichever comes earlier.
(2) This warranty period may not be applied if the operating environment, operating condition, operating frequency, or number of
operations affects the operating life of the product.
(3) The warranty period for the product section repaired by Fuji Electric service sector is six (6) months from the date of
completion of repair.
[Warranty period]
(1) If a failure judged to be the responsibility of Fuji Electric occurs during the warranty period, please contact the Fuji sales
agent. By sending back the failed product, it is repaired or the replacement product is delivered on a free-of-charge basis.
However, the following failures are not covered by this warranty.
1) Failures occurring through inappropriate condition, environment, operation, or use not described in the catalog,
operating manual, or specification.
2) Failures occurring through cause other than the purchased product or delivered product.
3) Failures occurring through customer's equipment or software design, or cause other than products from Fuji Electric.
4) Failures occurring through programs not developed by Fuji Electric as for programmable products
5) Failures occurring through modification or repair not performed by Fuji Electric
6) Failures occurring through failure to perform correctly maintenance or replacement of the consumables described in the
operating manual or catalog
7) Failures occurring through cause which cannot be forecasted by science and technologies practically used at the time of
purchase or delivery
8) Failures occurring through use of the product which is not intended by Fuji Electric
9) Failures occurring through natural calamities, disasters, or other cause judged not to be the responsibility of Fuji Electric
(2) The warranty is limited only to a single purchased product and a single delivered product.
(3) The upper limit of the warranty period is (1). Any damages caused by failures of the purchased product and delivered product
(damages to or loss of machinery and equipment, or passive damages) are not covered by this warranty.
[Failure diagnosis]
Temporary failure diagnosis is intended to be performed by the customer. However, upon request from the customer, Fuji
Electric or Fuji Electric service network offers surrogate services on a fee basis. The fee is borne by the customer according to
the fee code of Fuji Electric.
[Exclusion of responsibility of warranty such as opportunity loss]
Regardless of the free-of-charge warranty period, damages judged not to be the responsibility of Fuji Electric, opportunity
loss on the customer side caused by failure of products from Fuji Electric, passive damages, damages caused by exceptional
circumstances regardless of forecast by Fuji Electric, secondary damages, accident compensation, damages to products not
from Fuji Electric, and damages to other business are not covered by this warranty.
[Repair period after production stoppage and supply period of spare parts (maintenance period)]
As for retired models (products), Fuji Electric performs repair work within seven (7) years from the date of retirement. As for
major spare parts for repair, Fuji Electric also performs repair work within seven (7) years from the date of retirement.
With electronic parts, however, difficulty in procurement or production may be anticipated because of short life cycles and
therefore repair or spare parts supply may be difficult even during the warranty period. For details, please contact Fuji
Electric sales office or service sector.

5-3-3 Service costs

The price of the product does not include maintenance and servicing costs, such as the cost of dispatching an engineer to the
customer. The customer will be charged for actual expenses in the following cases.
(1) Guidance for installation and adjustment, and attendance at a test operation
(2) Maintenance, inspection, adjustment, and repair
(3) Technical guidance and technical education
5-4