Troubleshooting - kozy heat CALLAWAY 50 Installation And Operation Manual

12.0 TROUBLESHOOTING

ATTENTION: Troubleshooting must be performed by a qualified
technician.
Before proceeding with the steps in the following troubleshooting
guide,
• Verify proper 120VAC power supply to the control module.
• Verify the control module battery pack and the remote control
batteries are fresh and installed with correct polarity.
Issue
Pilot will not light
Pilot will not stay lit
Pilot flame always on, or
will not extinguish
Main burner flame will not
light
#CLW-50 R.1 March 2018
Cause
Electrical power interrupted or
disconnected
Wiring disconnection
Gas supply turned off
No propane in tank
Low gas pressure
Pilot flame not making contact
with the flame rectification
sensor on the pilot assembly
Pilot adjustment screw not sealed
Control system set to CPI mode
ON/OFF rocker switch in OFF
position
Gas supply turned off
Low gas supply
Wiring disconnection or
improper wiring
Plugged main burner orifice
Pilot flame
Remote control not working
properly
No call for heat
Hussong Mfg. Co., Inc. • Kozy Heat Fireplaces
• Verify all connections between the wire harnesses and the
system components are proper and positive.
• Verify the communication link is established between the remote
control and the IFC module.
• Verify inlet pressure meets the recommended inlet pressure. If
necessary, adjust line pressure regulator.
Restore electrical power to appliance or use battery back-up.
Ensure batteries are fully charged if using battery back-up as power
source.
Use wiring schematic in this manual to determine that all wiring
connections are secure and correct.
Check remote shut-off valves from the appliance. Usually there
is a valve near the main gas line. There may be more than (1) valve
between the appliance and main gas line.
Check propane tank. Refill if necessary.
Consult a plumber or a gas supplier.
Can be caused by situations such as a bent line, too narrow diameter
or pipe, or a low line pressure.
Verify the pilot flame envelopes the top of the flame sensor and
extends far enough onto burner for ignition.
To adjust pilot flame, turn pilot adjustment screw on the gas valve
clockwise to decrease flame, and counterclockwise to increase flame.
Seal pilot adjustment screw. Do not over-tighten.
Set control system to IPI mode.
Switch rocker switch to ON position.
Check for multiple shut-offs in the supply line. Verify gas supply is
turned on.
Consult with plumber or gas supplier.
Check propane tank. Refill if necessary.
Check for faulty or incorrect wiring.
Remove blockage.
Verify the pilot flame is properly directed to ignite burner. See pilot
flame troubleshooting above.
Replace batteries.
Verify remote control is powered ON and thermostat operation is
turned OFF.
Solution
TROUBLESHOOTING 43