Genesys Sip Server For Contact Centers; Configuring Dual Registration To Ensure Sip Business Continuity For Agents - AudioCodes 405HD Administrator's Manual

A.3

Genesys SIP Server for Contact Centers

Note:
Support pending.
This section shows system administrators how to quickly set up AudioCodes' IP phones to
operate with a Genesys SIP Server in a Genesys contact center.
A.3.1 Configuring Dual Registration to Ensure SIP Business
Continuity for Agents
The network administrator can configure dual registration for Genesys SIP Business
Continuity.
The phone supports dual registration for integrating into Genesys' SIP Business Continuity
architecture.
SIP Business Continuity provides the ability for a group of agents to continue offering critical
business functions to customers in the event of a loss of all Genesys components running at
a particular site.
The SIP Business Continuity architecture uses a synchronized, two-site deployment, where
Genesys switch and server components are mirrored at each site in an active-active
configuration, so that any agent can log in to either switch, at any time.
In a standalone SIP Server configuration with Business Continuity mode activated, The
phone will register on two sites simultaneously (i.e., register on both peer SIP Servers at the
same time).
Note: If you choose to use the BroadSoft-based Automatic Call Distributor (ACD)
method in a SIP Business Continuity deployment, the
'voip/signalling/sip/redundant_proxy/mode' cfg file parameter cannot be set to
Simultaneous.
 To configure using configuration file:
Use the table as reference.

Parameter
voip/signalling/sip/use_proxy
voip/signalling/sip/proxy_address
voip/signalling/sip/proxy_port
Administrator's Manual
Table A-11: SIP Proxy and Registrar Parameters
Description
Determines whether to use a SIP Proxy
server. Configure 1 Enable.
0 Disable (default)

1 Enable

Enter the IP address or host name (for
example, audiocodes.com) of the SIP proxy
server. Default: 0.0.0.0
The UDP or TCP port of the SIP proxy
server. Range: 1024 to 65535. Default: 5060.
196
400HD Series IP Phones
Document #: LTRT-11973