Callback - Zycoo CooVox-U80 User Manual

1. The records forSmart DID functionality in the system database will be erased every day at midnight.
Thismeansthis is a dynamic effective feature and is only designed to handle callbacks made within the same day
as the original call.
2. In the "Pattern"field, patterns can be used in the same way as the patterns used to manipulate dialed number in
the dial rules. Please refer tochapter3.2.1.
4.16CallBack
Callback is to allow a company employee who needs to make a call from their personal phone to
call the IPPBX, the IPPBX calls them back and the cost of any future outbound calls are at the
companies expense.
Navigate to web menu Advanced‐>Call Back.
Enable: Check the checkbox to enable call back feature.
Strip:The received caller ID might have some additional digits in front of it and it will not be
possible for you to call back directly, you can specify here to remove some digits before
calling back.
Prepend:After the number has been manipulated by the "Strip" option, you can use this
option to add some extra digits in front before calling back.
DialPlan:Choose an appropriate dial plan to make sure the IPPBX system has the permissions
for outbound calling.
Click "New Callback Number" to add a call back number.
Callback Number: The number which will be used to call into the IPPBX system and will be
handled by the Callback feature.
Destination: An extension or another call destination which will be used to call the callback
number.
In the above example, if the caller 13880424687 called the IPPBX system, IPPBX will disconnect
this call and make a call back to this number using extension 410.