Zycoo ZX20 SERIES User Manual
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Zycoo ZX20 SERIES User Manual

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ZYCOO
ZX20 SERIES IPPBX

USER MANUAL

V1.1
The information contained in this document is subject to change at any time without prior
notification. If you want to learn more info about our product, please visit our web
www.zycoo.com.

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Summary of Contents for Zycoo ZX20 SERIES

  • Page 1: User Manual

    ® ZYCOO ZX20 SERIES IPPBX USER MANUAL V1.1 The information contained in this document is subject to change at any time without prior notification. If you want to learn more info about our product, please visit our web www.zycoo.com.

  • Page 2: Table Of Contents

    ZX20 Series IP PBX TABLE OF CONTENTS Chapter1 Safety Notice ....................3 Chapter2 Brief Introduction ................... 4 2.1 Brief introduction of ZX20 ....................4 2.2 Hardware Structure ......................5 2.2.1 Back Panel ......................5 2.2.2 Front Panel ......................5 2.2.3 Hardware: ......................6 2.2.4 Environmental Requirements: ................
  • Page 3 ZX20 Series IP PBX 4.6 Phone Book ........................37 4.7 PIN Set ........................... 38 4.8 Feature Codes ......................... 38 4.9 Auto Provision ....................... 41 Chapter 5 Status ......................43 5.1 Call Logs ........................43 5.2 Register Status ........................ 43 5.3 System Info ........................44 Chapter 6 System ......................

  • Page 4: Chapter1 Safety Notice

    ZX20 Series IP PBX Chapter1 Safety Notice Please read the following safety notices before installing or using this IP PBX. They are crucial for a safe and reliable operation of the device.  Please use the external power supply which is included in the package. Other power supplies may cause damage to the device, affect the performance or induce noise.

  • Page 5: Chapter2 Brief Introduction

    SMEs can set up own phone system to improve the company image and office efficiency. ZX20 series IP PBX includes: ZX20-A211, ZX50-A202, most of their features are same, main difference is the interface, please check the following table for details:...

  • Page 6: Hardware Structure

    ZX20 Series IP PBX  Echo Cancelation/VAD  Configuration By web  Support Static/DHCP/PPPOE  VPN Client(Support N2N/L2TP)  DDNS Client(Support Dyndns.org/No-ip.com /zoneedit.com)  Support NTP(Network Time Protocol) 2.2 Hardware Structure Here, we take ZX20-A202 as the sample to show the interface and the indicators.

  • Page 7: Hardware

    ZX20 Series IP PBX Wink Data exchanging WAN interface Status No Data exchanging No Data exchanging With Mobile USB Disk USB Interface Status Without Mobile USB Disk Green FXS channels Port1-Port2 Analog Modules Status FXO channels Failed 2.2.3 Hardware: ...

  • Page 8: Chapter3 Basic Configuration

     Analog Phone (normal phone like TCL) SIP Extension  ZP Series IP Phones provided by ZYCOO(ZP302/ ZP502/ ZP502P)  IP Phone which supports SIP or IAX2 protocol (eg: CISCO, Grandstream, etc.) 3.2 Before Making a Call 3.2.1 Login IP PBX...
  • Page 9 ZX20 Series IP PBX Enter Username and password (default username is admin, password is admin), then click “login”. Once the login is successful, the home page will be displayed: Note: 1) you have to add a network segment same with the WAN port if your PC is not at 192.168.1.XXX.

  • Page 10: Basic Configuration

    Check record list, call logs, register status, etc here.  System Configure network, time, etc; manage call logs, back up files, etc 3.2.2 Basic Configuration Configure Extensions Zycoo IP PBX support SIP/IAX2 and analog extension, configure extension from this page: 【Basic】----【Extensions】 Extension Settings Item Explanation Search...

  • Page 11: Time Based Rules

    "192.168.1.77" or "192.168.10.0/255.255.255.0" Auto Provision Zycoo IP PBX can work with Grandstream and Yealink IP Phone on this function. Please select the phone manufacture and input MAC address of the IP Phone. For more details, pls check in Part 4.9...

  • Page 12: Outbound Call

    If you want to set up outbound call to connect to PSTN(Public Switch Telephone Network) or VoIP provider, please configure on this page: 【Basic】->【Trunks】 Zycoo IP PBX support 3 kinds of trunks: Analog/GSM line, Custom VoIP, Peer. How to add each trunk:...
  • Page 13 Analog Port #3: The third analog port of the PBX. You can configure the Analog line through ZYCOO IP PBX. Same Analog line couldn't be used in multi trunks. If you don't have available Analog trunk, you can't set up trunk.
  • Page 14 Username provided by VoIP Provider. Password Password provided by VoIP Provider. 3) Peer ZYCOO IP PBX will be taken as a Client when you use "Peer", it's used for outbound call by connecting to another ZX20 IP PBX. ZYCOO all rights reserved V1.1...

  • Page 15: Outbound Routes

    ZX20 Series IP PBX Item Explanation Peer Name Define the Peer Name, digit or letter is allowed. Protocol Choose protocol for this trunk, SIP or IAX2 Dial Plan Choose a dial plan for this trunk, define it in the submenu named 【Outbound Routes】.
  • Page 16 ZX20 Series IP PBX On this page, you can configure basic match pattern of outbound routes and create different dial plan. Please configure by clicking【Add a Dial Rule】 Item Explanation Rule Name Set a name for this dial rule PIN Set Set PIN which you need input when you dial out by this rule.

  • Page 17: Inbound Call

    ZX20 Series IP PBX 3.4 Inbound Call 3.4.1 Inbound Routes When a call from outside, you want to forward this call to an extension or IVR, this Chapter will introduce you how to deal with the inbound calls. Please configure on this page:【Inbound Routes】...

  • Page 18: Ivr

    ZX20 Series IP PBX  DID Number DID number calling into VoIP (This number is configured in the advance option of VoIP trunk)  DID Extension Choose a specified extension, call queue, conference or IVR to be directed to call.

  • Page 19: Ivr Prompts

    ZX20 Series IP PBX 3.4.3 IVR Prompts Record or play IVR music from extension. Please configure on this page:【IVR Prompts】 Click【Record a new voice】to display the dialog as below:  File name Define a name for the recorded IVR file ...

  • Page 20: Black List

    ZX20 Series IP PBX  Name Define a name for this ring group  Strategy Select strategy : "Ring all" or "Ring in order"  Ring Group Members Select ring group members in available channels, click  If not answered You can choose forward the call to extension, extension, Voicemail, RingGroup, IVR or Hangup.

  • Page 21: Pickup Call

    ZX20 Series IP PBX Reference Parameters and Explanation of Blacklist: Item Explanation When the extension user (in the system) input *30 to add a blacklist number, this number will be added to the "Black List" When the extension user input *31+ blacklist number, this number will be deleted from the "Black List".

  • Page 22: On The Call

    ZX20 Series IP PBX 3.6 On The Call 3.6.1 Call Parking If you picked up a call at your seat, but it's not convenient to talk in public, you need go to the conference room to talk secretly. At this time, you can input 700 to park this call, the system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room.

  • Page 23: Conference

    ZX20 Series IP PBX Reference Parameters and Explanation of Transfer: Item Explanation Blind Transfer Default is #, it can be defined in【Feature Codes】 Attended Transfer Default is *2, it can be defined in【Feature Codes】 Disconnect Call Default is *, it can be used after you use function key " *2 ".
  • Page 24 ZX20 Series IP PBX Item Explanation Conference Number The number that users call in order to access the conference room, the default number is "900". PIN Code Participants enter the conference room by this code. Admin PIN Code Administrator enter the conference room by this code.

  • Page 25: Settings Before Leaving Office

    ZX20 Series IP PBX Go to conference: In the conference, admin can add new participant (extension user or external number) into the conference. Add new participant: 3.7 Settings before leaving office 3.7.1 Follow Me If you don't want to lose any call, you can use this function.

  • Page 26: Voicemail

    ZX20 Series IP PBX Item Explanation Extension Choose an extension Ring lasting for(s) Default is 20 seconds, you can define it by yourself. Always All incoming calls will be forwarded Status Busy Forward when extension is busy No answer Forward when extension not answer...
  • Page 27 ZX20 Series IP PBX 【VoiceMail】must be opened and【VM Password】must be configured before using "VoiceMail"。If no answer, when default ring time is over, the system will play and ask you to leave your message, press # to end recording. If you configured email, your voice message will be sent to your defined email.

  • Page 28: Call Queue

    ZX20 Series IP PBX Listen to the message Note: 1) If you would like using this function, you must write correct email address in "extension settings" 2) You need configure SMTP and Email model in【VoiceMail】, please check the details in the following chapter【VoiceMail】...
  • Page 29 ZX20 Series IP PBX answers(default). RoundRobin -- Take turns ringing each available Agent. LeastRecent -- Ring the Agent which was called least recently. FewestCalls -- Ring the Agent with the fewest completed calls. Random -- Ring a Random Agent. RRmemory --RoundRobin with Memory, and remember where it left off in the last ring pass.

  • Page 30: Agent Registration

    ZX20 Series IP PBX Callers are also not able to Enter the Queue. This option should generally be set in concert with the "Join Empty" option. Auto Fill Defining this option causes the Queue, when multiple calls are in it at the same time, to push them to Agents simultaneously.

  • Page 31: Agent Log Off

    ZX20 Series IP PBX Agent Registration when hook on 3.8.3 Agent Log Off If agent would leave and log off, none of agent will answer calls then. Agent Log Off: ZYCOO all rights reserved V1.1...

  • Page 32: Chapter 4 Advanced

    ZX20 Series IP PBX Chapter 4 Advanced 4.1 Options Options Include local extension settings and new extension default settings. Click【Option】to display the dialog as below: Item Explanation Local Extensions Set up the digit of local extensions Operator Extension Set up Operator Extension.

  • Page 33: Voicemail

    ZX20 Series IP PBX or is an IAX2 device. Call Waiting Check this option if the User or Phone should have Call-Waiting capability.。 3-Way Calling Check this option if the User or Phone should have 3-Way Calling capability. VM Password Voicemail Password for this user, eg: "1234".
  • Page 34 ZX20 Series IP PBX Item Explanation Extension for checking The number that users call in order to access their messages voicemail accounts, the default number is "600". Max greeting(seconds) Defining this option to set a maximum time for the greeting message.
  • Page 35 ZX20 Series IP PBX your IP PBX may connect to. eg: mail.yourcompany.com Port The port number which the SMTP server running is generally port 25. If SSL is encrypted, please use port 465 instead. SSL/TSL Enable use SSL/TLS to send secure messages to server.

  • Page 36: Music Settings

    ZX20 Series IP PBX Message The message pattern 4.3 Music Settings Management for music on hold, music on ringback, music on call queue. Click【Music Settings】 to display the dialog as below: Music Settings: Please define different music file for different music folders.

  • Page 37: Disa

    ZX20 Series IP PBX Item Explanation Directory Load music in the music file. Files Display music in the music file, or you can delete it. Enter The Music File Name Input music file name which you want to upload.(GSM/ WAV format, If it's WAV, it must be accord with PCM...

  • Page 38: Paging And Intercom

    ZX20 Series IP PBX 4.5 Paging And Intercom Paging And Intercom is used for calling a paging extension, all terminals which support this function will be picked up automatically and listen, meanwhile, it supports duplex. Click【Paging And Intercom】---【Add Paging Group】to display the dialog as below:...

  • Page 39: Pin Set

    ZX20 Series IP PBX  Search Input contact name to search  Show All Show all contacts  Name Add contact's name, Alphabetic or numeric only.  Number Add contact's number, international phone number is supported. 4.7 PIN Set PIN Set will distribute one PIN Code to different extension user, if you selected PIN Set on the Dial rule page in Outbound menu, the extension user who has the PIN code can dial long distance call.
  • Page 40 ZX20 Series IP PBX Item Explanation Extension to Dial for Set Call Parking number. Parking Calls What extensions to park What extensions to park calls on, eg: (701-720) calls on How many seconds a Set the call time by second, if it's time out, system will call the call can be parked for previous extension again.
  • Page 41 ZX20 Series IP PBX Attended Transfer Allow attended transfer or supervised transfer. It works like this: While on conversation with A, you dial the Attended Transfer key sequence. The system says "Transfer" then gives you a dial tone, while A is on hold. You dial the...

  • Page 42: Auto Provision

    ZX20 Series IP PBX Same as Agent Login Extension, except you do not have to remain on the line. Agent Logoff Extension Agent logoff from the queue. Pause Queue Member 'Pauses' a queue member. so that the member can not Extension receive calls.
  • Page 43 ZX20 Series IP PBX Method 2： Click【Auto Provision】 to download auto provision script file model, this script file model support csv and txt format, Mac, Extension, Fullname must be filled,<password>,<IP Phone version> could be optional. Save it in your local PC after you fill based on the model format, select the relative manufacture on this page and upload.

  • Page 44: Chapter 5 Status

    ZX20 Series IP PBX Chapter 5 Status This chapter will introduce you the status of record list, call logs, system info, register status etc. 5.1 Call Logs Check call logs of extension by caller ID or callee ID. Click【Call Logs】 to display the...

  • Page 45: System Info

    ZX20 Series IP PBX 5.3 System Info Check OS version, firmware version and memory, etc from here. Click【System Info】to display the dialog as below: ZYCOO all rights reserved V1.1...

  • Page 46: Chapter 6 System

    IP Assignment Support Static, DHCP and PPPoE.  Tone Zone Setting Define the tone for home country or zone. 6.2 TroubleShooting You can ping other network device through ZYCOO IP PBX and track network route by ZYCOO all rights reserved V1.1...

  • Page 47: Ddns & Vpn

    ZX20 Series IP PBX command "Traceroute" . Click【TroubleShooting】to display the dialog as below: 6.3 DDNS & VPN After configure DDNS, you can visit by domain remotely. Click【DDNS & VPN】to display the dialog as below: DDNS Settings: VPN Settings: Note: ZYCOO all rights reserved...

  • Page 48: Time Settings

    ZX20 Series IP PBX 1) DDNS supports the domain provided by Dyndns.org/ No-ip.com / zoneedit.com only. 2) VPN supports N2N/L2TP only. 6.4 Time Settings Click【Time Settings】to display the dialog as below: Item Explanation NTP Server Specify the NTP server that you wish to use. You may type either the domain name or the IP address of the server, and it may be either remote or local.

  • Page 49: Management

    ZX20 Series IP PBX 6.5 Management Management on username, password, access permit, etc. Click【Management】to display the diagram as below:  Change Password You can change the password of admin here (default password is admin)  Set Language Set voice language of the system. And you can set the SIP &...

  • Page 50: Backup

    ZX20 Series IP PBX After you added a permitted IP, you can only login to the system by this IP, other IP address isn't effective to login to the system. 6.6 Backup Backup all the settings. Click【Backup】to display the dialog as below: Restore...

  • Page 51: Chapter 7 Operating Instruction

    Click Update button to finish upgrading system package after entering the TFTP Server IP. Then system will reboot automatically. Chapter 7 Operating Instruction This chapter will introduce you how to use ZYCOO IP PBX by example. ZYCOO all rights reserved V1.1...

  • Page 52: Zx20 Ip Pbx Is Behind Router

    ZX20 Series IP PBX 7.1 ZX20 IP PBX is behind Router If your office access the public network through router, you can put the IP PBX behind the router. You should connect the WAN port of the IP PBX to the LAN ports of the router, and you can also connect HUB or Switch to the LAN port of the IP PBX to enable some PC or IP Phone to access the public network..
  • Page 53 ZX20 Series IP PBX 1. ZP302A registers to ZX20-A as extension 601. 2. ZP302B registers to ZX20-B as extension 801. 3. All the extensions under ZX20-A are in the format 6XX. 4. All the extensions under ZX20-B are in the format 8XX 5.
  • Page 54 ZX20 Series IP PBX Step 3: Set Dial Rule in ZX20-B, all calls starting with 6 will be sent to ZX20-A. In the page: Outbound Routes --> Add a Dial Rule Step 4: Set the user 601 and Dial Plan in ZX20-A.
  • Page 55 ZX20 Series IP PBX Activate the change and apply the test: 1. Register an IP phone ZP302B to ZX20-B with 801 extension. 2. Register an IP phone ZP302A to ZX20-A with 601 extension. 3. 801 call 601. And you can see 601 will ring and you can pick up the call.

  • Page 56: How To Combine Two Ippbx In Different Network

    ZX20 Series IP PBX Activate the change and apply the test: 601 call 801, and 801 will ring and you can pick up the call. 7.3 How to combine two IPPBX in different network The general environment for two ZX20 in different locations is: two ZX20 IP PBX are both in the Internet and using the public IP.
  • Page 57 ZX20 Series IP PBX The general environment for two ZX20 IP PBX in different location and one or both two are behind router and using the private IP. So we need to make port forwarding in the router and make ZX20 IP PBX reach to each other.

  • Page 58: How To Resolve Problems About Hearing On One Side Only

    ZX20 Series IP PBX Step 2: Set up the Provider Host in ZX20-B Set up the service provider and calling rule in ZX20-B to make it register to ZX20-A. This method is almost the same as above, EXCEPT you need to use the 210.11.25.127 as the service provider instead of 192.168.1.21.
  • Page 59 ZX20 Series IP PBX --->NAT Support  External IP Replace your external IP address as your public IP or domain  External Host Replace your external IP address as your public IP or domain  External Refresh Set time for refresh, default is 10 ...

  • Page 60: Chapter8 How To Use Skype Account In Zx20

    ZX20 Series IP PBX Chapter8 How to use Skype account in ZX20 Notice: The fee of your business account must be more than €50 when you use the account first time. 1. Sign in with the business account on this page: https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https://secure.skyp...
  • Page 61 ZX20 Series IP PBX 3.Please click the button Features. 4. Please click the Skype connect 5. Create a SIP profile Then you can create one sip account, you need pay for € 4.95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank, then you can register to skype server.
  • Page 62 ZX20 Series IP PBX Note: Skype Channel belongs to VoIP channel, so any calls from Skype will be directed to the same destination of VoIP. Then you can see the sip account information by clicking Authentications details. ZYCOO all rights reserved...

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