Zycoo CooVox-U80 User Manual page 39

Click "New IVR" button to add an IVR menu.
Let's look at the above example where your IVR message says "Press 1 for sales, press 2 for
marketing, press 0 for operator". If the caller is on the IVR menu, and after they hear the voice
prompts they press 1 then the sales ring group will ring, if 2 is pressed then the Marketing ring
group will ring, if 0 is pressed then the IVR will ring the operator extension.
IVR Settings
Name: Name for this IVR menu.
Extension: Extension number for the IVR, by calling this number you can access the IVR
menu.
Welcome Message
Please Select: Select a voice prompts for this IVR menu.
Custom Prompts: Click this button to navigate to
new voice prompts.
Repeat Loops: Define how many times to play the IVR menu to the caller.
Timeout: Timeout for key pressing of each IVR loop.
Dial other Extensions: If enabled, the caller can dial extension numbers directly when in the
IVR.
Custom:By clicking "Custom" you can set a dial plan for this IVR menu and the callers on the
IVR willbe able to dial other destinations that the dial plan allows.(Not recommended)
Key Press Events: Define which destination to go by pressing a key on the phone keypad. If
undefined keys arepressed then they will be handled by the "i" parameter, "i" means invalid.
And "t" stands for timeout, after all IVR loops are completed without the caller pressing any
Inbound Control‐>IVR Prompts page for