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Table of Contents
Related Manuals for Zycoo COOVOX T Series
Summary of Contents for Zycoo COOVOX T Series
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Page 2: Table Of Contents
Contents 1. Preface ........................3 1.1 Audience ......................3 1.2 Revision History ....................3 2. Overview ........................4 3. Getting Started ......................5 4. Web Portal Features ..................... 6 4.1 Web Dial ......................6 4.2 Inbound Calls ....................6 4.3 Contacts ......................8 4.4 Call Logs ......................8 4.5 Voicemail ......................9 4.6 Fax ........................ -
Page 3: Preface
CooVox T Series IP-PBX Extension User Guide 1. Preface 1.1 Audience This manual is intended to provide clear operating instructions for those who will use the IPPBX extension account. By carefully reading and consulting this guide, users could solve the setting and usage issues of the IPPBX extension web portal. -
Page 4: Overview
CooVox T Series IP-PBX Extension User Guide 2. Overview The IPPBX’s web GUI provides a portal for extension users, after enabling the Web Login setting on the extensions on the IPPBX, the users could log in to the specific Web Portal and they could query voice messages online, record calls, and playback the recordings through the built-in player of the browser. -
Page 5: Getting Started
CooVox T Series IP-PBX Extension User Guide 3. Getting Started Please consult the system administrator for your extension user web portal URL. Open the URL with your Google Chrome or Opera web browser. On the login screen please use your extension number and extension register password to log in. -
Page 6: Web Portal Features
CooVox T Series IP-PBX Extension User Guide 4. Web Portal Features 4.1 Web Dial When you have logged into your user Web portal, you can call a number from the Web GUI without dialing from the phone keypad. Input the number and click on to dial out. - Page 7 CooVox T Series IP-PBX Extension User Guide Once the call is answered from your web portal, the call will begin. You may click on button to mute your microphone, and click button to hold the call or click on button to end this call.
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Page 8: Contacts
CooVox T Series IP-PBX Extension User Guide 4.3 Contacts Contacts feature including the company phonebook (which is managed by the admin and operator user) and the extension list. The contacts added by admin and operator user are visible to all extension users on the... -
Page 9: Voicemail
CooVox T Series IP-PBX Extension User Guide 4.5 Voicemail Your voicemail messages could be checked directly from the extension user web portal, there are also options for you to download, playback and delete the messages. On the voicemail page, you can mark the status to “Read” or “New”. -
Page 10: Fax Logs
CooVox T Series IP-PBX Extension User Guide Enter the other party's fax number that you wish to send fax, and don't forget to add the dial prefix if required. Select the file you want to send. You may click on the “Select File” button to locate the file or drag and drop the fax file into the “Drop Fax File Here”... -
Page 11: Call Forward
CooVox T Series IP-PBX Extension User Guide 4.7 Call Forward 4.7.1 Call Forward Call forward can be configured by extension themselves or by admin and operator user. To configure call forward by yourself, you may do it by feature codes from your phone keypad or from your extension user web portal. -
Page 12: Settings
CooVox T Series IP-PBX Extension User Guide Configure: Please switch it on before configure follow me. Ring Duration (Sec): Set the time in seconds to ring the extension before the Follow Me process starts. It is 30s by default, you may set ring duration time as you wish. - Page 13 CooVox T Series IP-PBX Extension User Guide Do Not Disturb: Once DND enabled, the extension will only be able to make calls, while inbound calls will all be rejected. Email: The email address of receiving voicemail notification emails.
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Page 14: Feature Code
CooVox T Series IP-PBX Extension User Guide 5. Feature Code 5.1 Voicemail Dial Voicemail: You can enter the main menu of the voicemail by dialing *60#, and then input the extension number and the mailbox password (end with #) according to the voice prompts from system. -
Page 15: Call Parking
CooVox T Series IP-PBX Extension User Guide General Call Pickup: This code is for the extension within the same department. If there is an incoming call to an extension which belongs to your department, you may dial *8# directly to pick up this call. If there are some extensions ringing at the same time, you will pick up the incoming call of the extension which rang first. -
Page 16: Call Transfer
CooVox T Series IP-PBX Extension User Guide 5.4 Call Transfer Call Transfer is used to transfer a call in progress to some other destinations. There are two types of call transfer. Attended call transfer - Where the call is placed on hold, a call is placed to another party, and a conversation can take place privately before the caller on hold is connected to the new destination. -
Page 17: Blacklist
CooVox T Series IP-PBX Extension User Guide 5.5 Blacklist Black list feature codes allow the extension users to add external phone numbers to IPPBX system blacklist from their phones, consequently the numbers added will not be able to dial in to the IPPBX system. -
Page 18: Call Queue
CooVox T Series IP-PBX Extension User Guide Normal Spy: This is the feature code to listen to on a call to monitor performance. Monitor's line will be muted, and neither party will hear from the monitor's extension. Dial *90 following by the extension number and you can listen to their conversation. -
Page 19: Conference
CooVox T Series IP-PBX Extension User Guide Agent Login and Agent Logout are for dynamic agents to login in or out of the call queue. And for both static agents and dynamic agents, they can dial *95 to suspend their extensions temporarily, new calls will not be distributed to their extensions, until they dial *095 to resume. -
Page 20: Wakeup Call
CooVox T Series IP-PBX Extension User Guide You could dial the conference room extension number to join in the conference. For administers, they could invite new participants to join in a conference by pressing 0 during the conference call. If accepted, dial ** to return to conference with the invited party. Or if rejected, dial *# to return to conference without the invited party. -
Page 21: Call Forward
CooVox T Series IP-PBX Extension User Guide Wakeup Call Main Menu: You can enter wakeup call main menu by dialing *55#, and then according to voice prompts of the system you are allowed to enter advanced wakeup call menu for adding, viewing, and canceling wakeup call. -
Page 22: Do Not Disturb
CooVox T Series IP-PBX Extension User Guide Call Forward All Calls (Forward Unconditionally): The feature code for activating call forward all calls is*71. Dial *71 followed by the number you require calls forwarding to and end with #, your extension is set to unconditionally forward all incoming calls. For example, dial *71803# to forward all your calls to extension 803 or dial *71855307096# to forward all your calls to 855307096(9 is the prefix to call outbound). -
Page 23: Others
CooVox T Series IP-PBX Extension User Guide Simply dial *74 to enable DND, if you hear a beep sound that means DND is on. Once DND enabled, the extension will only be able to make calls, and inbound calls will be rejected. - Page 24 CooVox T Series IP-PBX Extension User Guide user can use feature code *1 to record this call. With this feature, you don’t have to configure recording all calls for the extensions which may cause heavy system resource use if some call recordings are not required.
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