Related Manuals for Zycoo ZX50 SERIES
Summary of Contents for Zycoo ZX50 SERIES
- Page 1 ZX50 SERIES IPPBX USER MANUAL V3.2 The information contained in this document is subject to change at any time without prior notification. If you want to learn more info about our product, please visit our web www.zycoo.com.
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Page 2: Table Of Contents
3.8.2 Agent Registration ..................- 35 - 3.8.3 Agent Log Off ....................- 36 - d ....................- 37 - 4.1 Options ........................- 37 - 4.2 VoiceMail ........................- 39 - 4.3 Music Settings ......................- 42 - ZYCOO all rights reserved V3.2 - 1 -... - Page 3 7.3 How to combine two IPPBX in different network ............ - 68 - 7.4 How to resolve problems about hearing on one side only ......... - 71 - 0 ............- 72 - ZYCOO all rights reserved V3.2 - 2 -...
- Page 4 You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazard involved with electrical circuitry and be familiar with standard practices for preventing accidents. ZYCOO all rights reserved V3.2 - 3 -...
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Page 5: C C H C H H A A A P P P T T T E E E R R R
2.1 Brief introduction of ZX50 ZX50 Series IP PBX can not only provide the traditional basic PBX features(call hold, call forwarding, call waiting and so on), but also provide enhanced features such as visual operator, voice mail to mail, multi-media music on hold, and auto attendant, etc. In addition, it’s very convenient for SMEs' management and maintenance, also easy to... -
Page 6: Hardware Structure
Support NTP(Network Time Protocol) 2.2 Hardware Structure Here, we take ZX50-G4 as the sample to show the interface and the indicators at the front and back panel. 2.2.1 Back Panel ZX50-A4 ZX50-A8 ZYCOO all rights reserved V3.2 - 5 -... - Page 7 ZX50-AG42 ZX50-G4 ZX50-AE41 ZX50-B4 1 – 8 * Analog Interface (ZX50-A4/A8/AG42/AE41) ZYCOO all rights reserved V3.2 - 6 -...
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Page 8: Front Panel
4* BRI Interface (ZX50-B4) 4 GSM Antennas (ZX50-G4) 2 Network Interface (RJ45) 1 Power Interface (DC 12V 2A) 1 Reset Button 2.2.2 Front Panel ZX50-A4 ZX50-A8 ZX50-AG42 ZYCOO all rights reserved V3.2 - 7 -... - Page 9 ZX50-G4 ZX50-AE41 ZX50-G4 Mark Function Status Description Power On Power Status Power Off System Status System working ZYCOO all rights reserved V3.2 - 8 -...
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Page 10: Hardware
ZX50 IP PBX 1 Unit GSM Antennas (ZX50-AG42/G4) 2- 4 Units Power Adapter 1 Unit CD (Quick Start Guide/ User Manual/ Pictures) 1 Piece Product Maintenance Card 1 Piece ZYCOO all rights reserved V3.2 - 9 -... -
Page 11: Preparation Before Operation
IP Phone which support SIP/ IAX2 protocol (eg: CISCO, Grandstream, etc.) 3.2 Before Making a Call 3.2.1 Login IP PBX Getting IP Address ZX50 Series IP PBX support 3 Ways to get the IP Address: Static/ DHCP/ PPPoE Default IP And Port of WAN&LAN: WAN Port IP: http://192.168.1.100:9999 ... - Page 12 Storage Total storage and used storage will be displayed Channels Channel information will be based on the product model Device Info Product Model and System Version will be displayed ZYCOO all rights reserved V3.2 - 11 -...
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Page 13: Basic Configuration
System Configure network, time, etc; manage call logs, back up files, etc 3.2.2 Basic Configuration Configure Extensions Zycoo IP PBX support SIP/IAX2 and analog extension, support "Batch Add Users". configure extension from this page: 【Basic】----【Extensions】 Extension Settings Item Explanation... - Page 14 "192.168.1.77" or "192.168.10.0/255.255.255.0" Auto Provision Zycoo IP PBX can work with Grandstream and Yealink IP Phone on this function. Please select the phone manufacture and input MAC address of the IP Phone. For more details, please check in Part 3.10...
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Page 15: Time Based Rules
3.2.3 Time Based Rules You can set working time rule and after-working time rule, and deal with your inbound call based on this time rule. Please set from this page: 【Time Based Rule】---【New Time Rule】: ZYCOO all rights reserved V3.2 - 14 -... -
Page 16: Outbound Call
If you want to set up outbound call to connect to PSTN(Public Switch Telephone Network) or VoIP provider, please configure on this page: 【Basic】->【Trunks】 Zycoo IP PBX support 3 kinds of trunks: Analog/GSM line, E1/T1 Line, Custom VoIP, Peer. ZYCOO all rights reserved V3.2... - Page 17 Individual lines of the PBX eg: Analog Port #3: The third analog port of the PBX. You can configure the Analog/GSM line through ZYCOO IP PBX. Same Analog line couldn't be used in multiple trunks. If you don't have available Analog/GSM trunk, you can't set up trunk.
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Page 18: Outbound Routes
Username provided by VoIP Provider. Password Password provided by VoIP Provider. 3) Peer ZYCOO IP PBX will be taken as a Client when you use "Peer", it's used for outbound call by connecting to another ZX50 IP PBX. ZYCOO all rights reserved V3.2... - Page 19 Outbound Routes is to define what trunk is used for outbound call by extension user. If you don't allow extension user call out, please ignore this part. Please configure on this page: 【Basic】->【Outbound Routes】 ZYCOO all rights reserved V3.2 - 18 -...
- Page 20 One digit or multiple digits Delete[ ]digits If deleted one digit prefix, when dial 12345, digit 2345 will be sent. prefix Auto-add digit [ ] If added digit"1", when dial 12345, digit 123451 will be sent. ZYCOO all rights reserved V3.2 - 19 -...
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Page 21: Inbound Call
VoIP Channel DIDs If you want to direct the inbound call from a VoIP trunk to a specified extension, call queue, conference or IVR, please configure on this page:【Add VoIP Channel】 ZYCOO all rights reserved V3.2 - 20 -... -
Page 22: Ivr
Associated Extension Choose a specified extension, call queue, conference or IVR to be directed to call. 3.4.2 IVR IVR will improve office efficiency based on your requirement. Please configure on this page【IVR】 ZYCOO all rights reserved V3.2 - 21 -... -
Page 23: Ivr Prompts
Each digit will be related to the actions defined in the blank. 3.4.3 IVR Prompts Record or play IVR music from extension. Please configure on this page:【IVR Prompts】 Click【Record a IVR Prompt】to display the diagram as below: ZYCOO all rights reserved V3.2 - 22 -... -
Page 24: Ring Groups
IVR prompt after hang up. Upload Prompts Zycoo PBX prompts supports wav, gsm format, ulaw or alaw, and the size is limited in 15MB. 3.4.4 Ring Groups Ring Group is a collection of extensions. -
Page 25: Blacklist
If some numbers need to be blocked, you can use this functionality. Please configure in【Blacklist】, click【New Blacklist】to display this dialog as below: Input caller's number in the blank, then this caller's number will be blocked when call again. ZYCOO all rights reserved V3.2 - 24 -... -
Page 26: Pickup Call
Item Explanation Pick up the ringing extension (in the system) at random. This can be defined in【Feature Codes】 Defined extension number must be inputted after *7. This can be defined in【Feature Codes】. ZYCOO all rights reserved V3.2 - 25 -... -
Page 27: On The Call
If an incoming call asked to speak to your colleague, you can transfer the call directly to your colleague or transfer the call after agreed by your colleague. Please check the diagram as below to learn: ZYCOO all rights reserved V3.2 - 26 -... -
Page 28: Conference
900, input conference room password 1234 (Admin's password is 2345), then enter into conference room. This model support 3 conference rooms. Please configure on this page【Conference】: ZYCOO all rights reserved V3.2 - 27 -... - Page 29 Record conference Recording format is WAV。 Quiet Mode If this option was checked, all users entering this conference will be marked as quiet, and will be in ZYCOO all rights reserved V3.2 - 28 -...
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Page 30: Call Recording
In the conference, admin can invite new guest (extension user or external number) into the conference. Invite new guest: 3.6.4 Call Recording Record the specified extension, also you can record in different time. Please click【Call Recording】--【New Recording】to configure: ZYCOO all rights reserved V3.2 - 29 -... -
Page 31: Settings Before Leaving Office
Set inbound record and outbound record. 3.7 Settings before leaving office 3.7.1 Follow Me If you don't want to lose any call, you can use this function. Please click【Follow Me】---【New Follow Me】 ZYCOO all rights reserved V3.2 - 30 -... -
Page 32: Voicemail
Set external number, like Mobile number. 3.7.2 VoiceMail If you don't want to configure "Follow Me", you can record the message of incoming call, and email the message to your defined mailbox. Click【Extension】---【Extension Settings】 ZYCOO all rights reserved V3.2 - 31 -... - Page 33 "VoiceMail"。If no answer, when default ring time is over, the system will play and ask you to leave your message, press # to end recording. If you configured email, your voice message will be sent to your defined email. Leave a message: ZYCOO all rights reserved V3.2 - 32 -...
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Page 34: Call Queue
Check agent in the 【Extension Settings】 --- 【Advanced Options】 , then assign agent and Ring Strategy in 【Call Queue】, please learn from the following configuration interface: Item Explanation Queue Number This option defines the extension number that may be ZYCOO all rights reserved V3.2 - 33 -... - Page 35 The maximum number of seconds a caller can wait in a queue before being pulled out(empty for unlimited). Max Callers This option sets the maximum number of callers that may wait in a Queue(Default is 0, Unlimited). ZYCOO all rights reserved V3.2 - 34 -...
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Page 36: Agent Registration
How often to announce a voice menu to the caller(0 to Disable Announcements). Announcements Select the 'Announcements Prompt' from IVR Prompts Prompt 3.8.2 Agent Registration You need register for using after creating agents. Agent Registration when hook off ZYCOO all rights reserved V3.2 - 35 -... -
Page 37: Agent Log Off
Agent Registration when hook on 3.8.3 Agent Log Off If agent would leave and log off, none of agent will answer calls then. Agent Log Off: ZYCOO all rights reserved V3.2 - 36 -... -
Page 38: A A N N C C E E D D
IAX2 device. Agent Enable this option if the User or Phone is an Call Agent. Enable this option if the User or Phone is located behind a NAT (Network Address Translation) ZYCOO all rights reserved V3.2 - 37 -... - Page 39 DTMF-- Used for CallerID under DTMF mode.(eg: Denmark, Sweden and Netherlands etc); V23-- used in the UK; V23-Japan-- used in Japan Caller ID Start This option allows you to define the start of a Caller ZYCOO all rights reserved V3.2 - 38 -...
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Page 40: Voicemail
Details configuration on VoiceMail: VoiceMail Reference/ Voice Message Options/ Playback Options. If you need send message by mail to your defined mailbox, you must configure SMTP and Email model. Click【Voicemail】to display the dialog as below: ZYCOO all rights reserved V3.2 - 39 -... - Page 41 Choose the minimum duration of a voicemail message in this selection box. Message time below this threshold will be deleted automatically. Say message Caller-ID Choose this option to play Caller's ID before voicemail message is played. ZYCOO all rights reserved V3.2 - 40 -...
- Page 42 Enable SMTP If your SMTP server needs Authentication, please enable Authentication SMTP Authentication, and configure the following information. Username Input username of your email box. Password Input password of your email box. ZYCOO all rights reserved V3.2 - 41 -...
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Page 43: Music Settings
Subject Subject of the mail Message The message pattern 4.3 Music Settings Management for music on hold, music on ringback, music on call queue. Click【Music Settings】 to display the dialog as below: ZYCOO all rights reserved V3.2 - 42 -... - Page 44 Display music in the music file, or you can delete it. Enter The Music File Name Input music file name which you want to upload.(GSM/ WAV format, If it's WAV, it must be accord with PCM 16 bits, 8000HZ format) ZYCOO all rights reserved V3.2 - 43 -...
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Page 45: Disa
Set the DialPlan that calls will originate from. 4.5 Paging And Intercom Paging And Intercom is used for calling a paging extension, all terminals which support this function will be picked up automatically and listen, meanwhile, it supports duplex. ZYCOO all rights reserved V3.2 - 44 -... -
Page 46: Call Recording
This makes it like an "instant conference". 4.6 Call Recording Call Recording is used for recording the defined extensions. Click【Call Recording】---【New Call Recording】to display the dialog as below： ZYCOO all rights reserved V3.2 - 45 -... -
Page 47: Phone Book
Search Input contact name to search Show All Show all contacts Name Add contact's name, Alphabetic or numeric only. Number Add contact's number, international phone number is supported. ZYCOO all rights reserved V3.2 - 46 -... -
Page 48: Pin Set
Dial rule page in Outbound menu, the extension user who has the PIN code can dial long distance call. Click【Pin Set】to show the dialog as below: Pic. 4.9-1 Add a PIN Set ZYCOO all rights reserved V3.2 - 47 -... -
Page 49: Feature Codes
PIN List Enter a list of one or more PINs. One PIN per line. 4.9 Feature Codes Click【 Feature Codes】to display the dialog as below, you can define relevant parameter. ZYCOO all rights reserved V3.2 - 48 -... - Page 50 A is on hold. You dial the transferee number(B's number) and A is put through to B immediately. Your line is off. The caller ID displayed to B is exactly the same as the ZYCOO all rights reserved V3.2 - 49 -...
- Page 51 Calls are ended by pressing the "*" key. Agent Callback Login Extension to be dialed for the Agents to Login to the Specific ZYCOO all rights reserved V3.2 - 50 -...
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Page 52: Phone Provisioning
MAC in the part of Auto Provision, Save and Activate. Method 2： Click【Phone Provisioning】 to download auto provision script file model, this script file model support format, Mac, Extension, Fullname must ZYCOO all rights reserved V3.2 - 51 -... -
Page 53: C C S S
This chapter will introduce you the status of record list, call logs, system info, register status etc. 5.1 Recording List Check the record list of defined extension or conference, you can delete the record list. Click【Recording List】---【Extension】and【Conference】will be displayed as below: Extension List ZYCOO all rights reserved V3.2 - 52 -... -
Page 54: Call Logs
IP PBX. 5.3 Register Status Check SIP/ IAX2 User, and SIP/IAX2 Trunk status. Click【Register Status】to display the dialog as below: ZYCOO all rights reserved V3.2 - 53 -... -
Page 55: System Info
5.4 System Info Check OS version, firmware version and memory, etc from here. Click【System Info】to display the dialog as below: ZYCOO all rights reserved V3.2 - 54 -... -
Page 56: C C S S
Define the tone zone for home country or place. Tone Zone Settings 6.2 TroubleShooting You can ping other network device through ZYCOO IP PBX and track network route by command "Traceroute" . Click【TroubleShooting】to display the dialog as below: ZYCOO all rights reserved V3.2... -
Page 57: Netword Advanced
6.3 Network Advanced DHCP Server Settings ZX50 Series IP PBX support DHCP , Click【Network Advanced】->【DHCP Server Settings】 to show the following diagram: DDNS Settings After configure DDNS, you can visit by domain remotely. Click【DDNS Settings】to display the dialog as below: ZYCOO all rights reserved V3.2... - Page 58 The VPN can be used to send any kind of network traffic securely. ZX50 Series IP PBX support N2N and L2TP. ZYCOO all rights reserved V3.2...
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Page 59: Time Settings
Select your time zone so that the system will set time based on the time zone. Synchronize with Click the button to synchronize the PBX time with the current PC current PC time time. ZYCOO all rights reserved V3.2 - 58 -... -
Page 60: Management
Set Language Set voice language of the system. And you can set the SIP & Analog channel here by clicking "Show Advanced Options" Access Permit Click【Access Permit】to display the diagram as below: ZYCOO all rights reserved V3.2 - 59 -... -
Page 61: Data Storage
In the following diagram, 192.168.1.100 is the allowed IP registered by SIP. 6.6 Data Storage Upload the voicemail, call recording, conference, call logs, etc to the defined FTP server for storage. Click【Data Storage】to display the diagram as below: ZYCOO all rights reserved V3.2 - 60 -... -
Page 62: Backup
40%. Then the history files will be removed out automatically. 2) NOT upload in working time by default. 6.7 Backup Backup Backup all the settings. Click【Backup】to display the diagram as below: ZYCOO all rights reserved V3.2 - 61 -... -
Page 63: Upgrade
Choose the file to upload. If you enabled Restore Default Settings, the system will be restored to default after upgrading: Click【TFTP Upgrade】to upgrade as below: Extract the downloaded firmware package which includes one TFTP server and one upgrading file. ZYCOO all rights reserved V3.2 - 62 -... - Page 64 Go into the "update" page, and upload firmware; Enter the package name Enter TFTP Server IP address, Click Update button to finish upgrading system package after entering the TFTP Server IP. Then system will reboot automatically. ZYCOO all rights reserved V3.2 - 63 -...
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Page 65: How To Connect The Zx50 Ip Pbx To The Internet
This chapter will introduce you how to use ZYCOO IP PBX by example. 7.1 How to connect the ZX50 IP PBX to the Internet 7.1.1 IP PBX behind the Router If your office access the public network through router, you can put the IP PBX behind the router. -
Page 66: How To Combine Two Zx50 Ip Pbx In The Same Network
5. Extensions under ZX50-A can make calls to extension under ZX50-B with format 8XX. 6. Extensions under ZX50-B can make calls to extension underZX50-A with format 6XX. Step 1: Set up a peer 699 in ZX50-A ZYCOO all rights reserved V3.2 - 65 -... - Page 67 Step 2: Set up an SIP trunk in ZX50-B to connect to ZX50-A via this ZX50B Peer. In the page Trunks--> Add a Trunk Step 3: Set Dial Rule in ZX50-B, all calls starting with 6 will be sent to ZX50-A. ZYCOO all rights reserved V3.2 - 66 -...
- Page 68 Above is the way to route ZX50-B’s call to ZX50-A, Accordingly, if you want to call from ZX50-A to ZX50-B, continue as below: Step 5: Set Dial Rule in ZX50-A all calls starting with 8 will be sent to ZX50-B. ZYCOO all rights reserved V3.2 - 67 -...
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Page 69: How To Combine Two Ippbx In Different Network
7.3 How to combine two IPPBX in different network The general environment for two ZX50 in different locations is: Both ZX50 IP PBX are in the Internet and using the public IP. ZYCOO all rights reserved V3.2 - 68 -... - Page 70 IP. So we need to make port forwarding in the router and make ZX50 IP PBX reach to each other. WAN(Wide Area Network) IAX TRUNK Router Router ZX50-A ZX50-B ZYCOO all rights reserved V3.2 - 69 -...
- Page 71 ZX50 IP PBX. Note: You can also apply a DDNS to get one fixed domain for both ZX50 IP PBX and connect to each other rather than using the Port Forwarding in the router. ZYCOO all rights reserved V3.2 - 70 -...
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Page 72: How To Resolve Problems About Hearing On One Side Only
Replace your external IP address as your public IP or domain External Refresh Set time for refresh, default is 10 Local Network Address Replace your local network address and mask ZYCOO all rights reserved V3.2 - 71 -... - Page 73 1. Sign in with the business account on this page: https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https://secure.skyp e.com/account/login 2.When you have signed in, please click Skype Manager at the end of this page. 3.Please click the button Features. ZYCOO all rights reserved V3.2 - 72 -...
- Page 74 VoIP trunk blank, then you can register to skype server. And you need assign money for outgoing calls, then you can call out. ZYCOO all rights reserved V3.2 - 73 -...
- Page 75 Note: Skype Channel belongs to VoIP channel, so any calls from Skype will be directed to the same destination of VoIP. Then you can see the sip account information by clicking Authentications details. <Finish, Thank You!> ZYCOO all rights reserved V3.2 - 74 -...