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Zycoo ZX20 SERIES User Manual

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ZX20 SERIES IPPBX USER MANUAL
V1.2
The information contained in this document is subject to change at any time without prior notification. If you want to
learn more info about our product, please visit our web www.zycoo.com.

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  • Page 1 ZX20 SERIES IPPBX USER MANUAL V1.2 The information contained in this document is subject to change at any time without prior notification. If you want to learn more info about our product, please visit our web www.zycoo.com.

  • Page 2: Table Of Contents

    3.8.3 Agent Log Off ....................- 32 - d ....................- 33 - 4.1 Options ........................- 33 - 4.2 VoiceMail ........................- 35 - 4.3 Music Settings ......................- 38 - 4.4 DISA ......................... - 40 - ZYCOO all rights reserved V3.2 - 1 -...

  • Page 3: C C H C H H A A A P P P T T T E E E R R R

    7.3 How to combine two IPPBX in different network ............ - 63 - 7.4 How to resolve problems about hearing on one side only ......... - 65 - 0 ............- 66 - ZYCOO all rights reserved V3.2 - 2 -...
  • Page 4 You are in a situation that could cause bodily injury. Before you work on any  equipment, be aware of the hazard involved with electrical circuitry and be familiar with standard practices for preventing accidents. ZYCOO all rights reserved V3.2 - 3 -...

  • Page 5: Brief Introduction Of Zx20

    2.1 Brief introduction of ZX20 ZX20 Series IP PBX can not only provide the traditional basic PBX features(call hold, call forwarding, call waiting and so on), but also provide enhanced features such as visual operator, voice mail to mail, multi-media music on hold, and auto attendant, etc. In addition, it’s very convenient for SMEs' management and maintenance, also easy to...

  • Page 6: Hardware Structure

    1 Network Interface (RJ45)  1 Power Interface (DC 12V 2A)  1 Reboot Button 2.2.2 Front Panel Mark Function Status Description Power On Power Status Power Off System Status System working ZYCOO all rights reserved V3.2 - 5 -...

  • Page 7: Hardware

    Power: AC 100~240V 2.2.5 Packing List  ZX20 IP PBX 1 Unit  Power Adapter 1 Unit  Quick Start Guide 1 Piece  Product Maintenance Card 1 Piece  Network Cable 1 Unit ZYCOO all rights reserved V3.2 - 6 -...

  • Page 8: Preparation Before Operation

    IP Phone which support SIP/ IAX2 protocol (eg: CISCO, Grandstream, etc.)  3.2 Before Making a Call 3.2.1 Login IP PBX Getting IP Address ZX20 Series IP PBX support 3 Ways to get the IP Address: Static/ DHCP Default IP And Port of WAN: WAN Port IP: http://192.168.1.100:9999 ...
  • Page 9 Storage Total storage and used storage will be displayed  Channels Channel information will be based on the product model  Device Info Product Model and System Version will be displayed  ZYCOO all rights reserved V3.2 - 8 -...

  • Page 10: Basic Configuration

    Show all Show all extensions Extension Be connected to the phone eg: "888" Name Extension name (English letter is supported only) eg: "Tom" Password Support default or random password, combined by letter and ZYCOO all rights reserved V3.2 - 9 -...
  • Page 11 "192.168.1.77" or "192.168.10.0/255.255.255.0" Auto Provision Zycoo IP PBX can work with Grandstream and Yealink IP Phone on this function. Please select the phone manufacture and input MAC address of the IP Phone. For more details, please check in Part 3.10...

  • Page 12: Time Based Rules

    3.2.3 Time Based Rules You can set working time rule and after-working time rule, and deal with your inbound call based on this time rule. Please set from this page: 【Time Based Rule】---【New Time Rule】: ZYCOO all rights reserved V3.2 - 11 -...

  • Page 13: Outbound Call

    If you want to set up outbound call to connect to PSTN(Public Switch Telephone Network) or VoIP provider, please configure on this page: 【Basic】->【Trunks】 ZX20 IP PBX support 3 kinds of trunks: Analog line, Custom VoIP, Peer. ZYCOO all rights reserved V3.2 - 12 -...
  • Page 14 The prefix will be added as default, when this trunk is used. You can configure the Analog line through ZYCOO IP PBX. Same Analog line couldn't be used in multiple trunks. If you don't have available Analog/GSM trunk, you can't set up trunk.

  • Page 15: Outbound Routes

    Username provided by VoIP Provider. Password Password provided by VoIP Provider. 3) Peer ZYCOO IP PBX will be taken as a Client when you use "Peer", it's used for outbound call by connecting to another ZX20 IP PBX. ZYCOO all rights reserved V3.2...
  • Page 16 Outbound Routes is to define what trunk is used for outbound call by extension user. If you don't allow extension user call out, please ignore this part. Please configure on this page: 【Basic】->【Outbound Routes】 ZYCOO all rights reserved V3.2 - 15 -...
  • Page 17 Dialing Rules Define the number match pattern for dialing. Define a custom digit from 2 to 9 pattern digit from 1 to 9 digit from 0 to 9 One digit or multiple digits ZYCOO all rights reserved V3.2 - 16 -...

  • Page 18: Inbound Call

    If you want to direct the inbound call from a trunk (Analog) to a specified extension, call queue, conference or IVR, please configure on this page:【Add Analog Channel】 Channel Choose Analog Port of trunk  Associated Extension Select Extension, call queue, conference or IVR for DID.  ZYCOO all rights reserved V3.2 - 17 -...

  • Page 19: Ivr

    Associated Extension Choose a specified extension, call queue, conference or  IVR to be directed to call. 3.4.2 IVR IVR will improve office efficiency based on your requirement. Please configure on this page【IVR】 ZYCOO all rights reserved V3.2 - 18 -...

  • Page 20: Ivr Prompts

    Each digit will be related to the actions defined in the blank. 3.4.3 IVR Prompts Record or play IVR music from extension. Please configure on this page:【IVR Prompts】 Click【Record a IVR Prompt】to display the diagram as below: ZYCOO all rights reserved V3.2 - 19 -...

  • Page 21: Ring Groups

    IVR prompt after hang up. Upload Prompts Zycoo PBX prompts support wav, gsm format, ulaw or alaw, and the size is limited in 15MB. 3.4.4 Ring Groups Ring Group is a collection of extensions.

  • Page 22: Blacklist

    If some numbers need to be blocked, you can use this functionality. Please configure in【Blacklist】, click【New Blacklist】to display this dialog as below: Input caller's number in the blank, then this caller's number will be blocked when call again. ZYCOO all rights reserved V3.2 - 21 -...

  • Page 23: Pickup Call

    Item Explanation Pick up the ringing extension (in the system) at random. This can be defined in【Feature Codes】 Defined extension number must be inputted after *7. This can be defined in【Feature Codes】. ZYCOO all rights reserved V3.2 - 22 -...

  • Page 24: On The Call

    If an incoming call asked to speak to your colleague, you can transfer the call directly to your colleague or transfer the call after agreed by your colleague. Please check the diagram as below to learn: ZYCOO all rights reserved V3.2 - 23 -...

  • Page 25: Conference

    900, input conference room password 1234 (Admin's password is 2345), then enter into conference room. This model support 3 conference rooms. Please configure on this page【Conference】: ZYCOO all rights reserved V3.2 - 24 -...
  • Page 26 Record conference Recording format is WAV。 Quiet Mode If this option was checked, all users entering this conference will be marked as quiet, and will be in ZYCOO all rights reserved V3.2 - 25 -...

  • Page 27: Settings Before Leaving Office

    Invite new guest : 3.7 Settings before leaving office 3.7.1 Follow Me If you don't want to lose any call, you can use this function. Please click【Follow Me】---【New Follow Me】 ZYCOO all rights reserved V3.2 - 26 -...

  • Page 28: Voicemail

    Set external number, like Mobile number. 3.7.2 VoiceMail If you don't want to configure "Follow Me", you can record the message of incoming call, and email the message to your defined mailbox. Click【Extension】---【Extension Settings】 ZYCOO all rights reserved V3.2 - 27 -...
  • Page 29 "VoiceMail". If no answer, when default ring time is over, the system will play and ask you to leave your message, press # to end recording. If you configured email, your voice message will be sent to your defined email. Leave a message: ZYCOO all rights reserved V3.2 - 28 -...

  • Page 30: Call Queue

    3.8 Call Queue 3.8.1 Create Agent Check agent in the 【Extension Settings】 --- 【Advanced Options】 , then assign agent and Ring Strategy in 【Call Queue】, please learn from the following configuration interface: ZYCOO all rights reserved V3.2 - 29 -...
  • Page 31 (Default is 0, which means No Delay). Max Wait Time(s) The maximum number of seconds a caller can wait in a queue before being pulled out(empty for unlimited). ZYCOO all rights reserved V3.2 - 30 -...

  • Page 32: Agent Registration

    How often to announce a voice menu to the caller(0 to Disable Announcements). Announcements Select the 'Announcements Prompt' from IVR Prompts Prompt 3.8.2 Agent Registration You need register for using after creating agents. Agent Registration when hook off ZYCOO all rights reserved V3.2 - 31 -...

  • Page 33: Agent Log Off

    Agent Registration when hook on 3.8.3 Agent Log Off If agent would leave and log off, none of agent will answer calls then. Agent Log Off: ZYCOO all rights reserved V3.2 - 32 -...

  • Page 34: A A N N C C E E D D

    IAX2 device. Agent Enable this option if the User or Phone is an Call Agent. Enable this option if the User or Phone is located behind a NAT (Network Address Translation) ZYCOO all rights reserved V3.2 - 33 -...
  • Page 35 DTMF-- Used for CallerID under DTMF mode.(eg: Denmark, Sweden and Netherlands etc); V23-- used in the UK; V23-Japan-- used in Japan Caller ID Start This option allows you to define the start of a Caller ZYCOO all rights reserved V3.2 - 34 -...

  • Page 36: Voicemail

    Details configuration on Voicemail: Voicemail Reference/ Voice Message Options/ Playback Options. If you need send message by mail to your defined mailbox, you must configure SMTP and Email model. Click【Voicemail】to display the dialog as below: ZYCOO all rights reserved V3.2 - 35 -...
  • Page 37 Choose the minimum duration of a voicemail message in this selection box. Message time below this threshold will be deleted automatically. Say message Caller-ID Choose this option to play Caller's ID before voicemail message is played. ZYCOO all rights reserved V3.2 - 36 -...
  • Page 38 Enable SMTP If your SMTP server needs Authentication, please enable Authentication SMTP Authentication, and configure the following information. Username Input username of your email box. Password Input password of your email box. ZYCOO all rights reserved V3.2 - 37 -...

  • Page 39: Music Settings

    Subject Subject of the mail Message The message pattern 4.3 Music Settings Management for music on hold, music on ringback, music on call queue. Click【Music Settings】 to display the dialog as below: ZYCOO all rights reserved V3.2 - 38 -...
  • Page 40 WAV format, If it's WAV, it must be accord with PCM 16 bits, 8000HZ format) TFTP Server IP address Please enter your TFTP server IP address. Select Music Directory Select directory where the uploaded music file will be saved. ZYCOO all rights reserved V3.2 - 39 -...

  • Page 41: Disa

    Paging And Intercom is used for calling a paging extension, all terminals which support this function will be picked up automatically and listen, meanwhile, it supports duplex. Click【Paging And Intercom】---【Add Paging Group】to display the dialog as below: ZYCOO all rights reserved V3.2 - 40 -...

  • Page 42: Call Recording

    This makes it like an "instant conference". 4.6 Call Recording Call Recording is used for recording the defined extensions. Click【Call Recording】---【New Call Recording】to display the dialog as below： ZYCOO all rights reserved V3.2 - 41 -...

  • Page 43: Phone Book

    If incoming call was matched with the number in the phone book, the incoming call will display the name of matched number. Click【Phone Book】to display the dialog as below: Search Input contact name to search  Show All Show all contacts  ZYCOO all rights reserved V3.2 - 42 -...

  • Page 44: Pin Set

    PIN Set will distribute one PIN Code to different extension user, if you selected PIN Set on the Dial rule page in Outbound menu, the extension user who has the PIN code can dial long distance call. Click【Pin Set】to show the dialog as below: ZYCOO all rights reserved V3.2 - 43 -...

  • Page 45: Feature Codes

     PIN List Enter a list of one or more PINs. One PIN per line.  4.9 Feature Codes Click【 Feature Codes】to display the dialog as below, you can define relevant parameter. ZYCOO all rights reserved V3.2 - 44 -...
  • Page 46 A is on hold. You dial the transferee number(B's number) and A is put through to B immediately. Your line is off. The caller ID displayed to B is exactly the same as the ZYCOO all rights reserved V3.2 - 45 -...
  • Page 47 Calls are ended by pressing the "*" key. Agent Callback Login Extension to be dialed for the Agents to Login to the Specific ZYCOO all rights reserved V3.2 - 46 -...

  • Page 48: Phone Provisioning

    Click【System】->【Network Advanced】, enable DHCP Server in the dialog as below: Method： Click【 Extension】->【Create New User】 ，select the relative IP Phone manufacture, and input relative MAC in the part of Auto Provision, Save and Activate. ZYCOO all rights reserved V3.2 - 47 -...

  • Page 49: C C S S

    Click【Recording List】---【Extension】and【Conference】will be displayed as below: Extension List Interface Conference List interface 5.2 Call Logs Check call logs of extension by caller ID or callee ID. Click【Call Logs】 to display the dialog as below: Call Logs Interface ZYCOO all rights reserved V3.2 - 48 -...

  • Page 50: Register Status

    Check SIP/ IAX2 User, and SIP/IAX2 Trunk status. Click【Register Status】to display the dialog as below: 5.4 System Info Check OS version, firmware version and memory, etc from here. Click【System Info】to display the dialog as below: ZYCOO all rights reserved V3.2 - 49 -...

  • Page 51: C C S S

    Define the tone zone for home country or place. Tone Zone Settings 6.2 TroubleShooting You can ping other network device through ZYCOO IP PBX and track network route by command "Traceroute" . Click【TroubleShooting】to display the dialog as below: ZYCOO all rights reserved V3.2...

  • Page 52: Netword Advanced

    6.3 Network Advanced DHCP Server Settings ZX20 Series IP PBX support DHCP , Click【Network Advanced】->【DHCP Server Settings】 to show the following diagram: DDNS Settings After configure DDNS, you can visit by domain remotely. Click【DDNS Settings】to display the dialog as below: ZYCOO all rights reserved V3.2...
  • Page 53 The VPN can be used to send any kind of network traffic securely. ZX20 Series IP PBX support N2N and L2TP. ZYCOO all rights reserved V3.2...

  • Page 54: Time Settings

    PBX needs to be able to connect to a NTP server for perfect function. Time Zone Select your time zone so that the system will set time based on the time zone. ZYCOO all rights reserved V3.2 - 53 -...

  • Page 55: Management

    Set Language Set voice language of the system. And you can set the SIP &  Analog channel here by clicking "Show Advanced Options" Access Permit Click【Access Permit】to display the diagram as below: ZYCOO all rights reserved V3.2 - 54 -...

  • Page 56: Data Storage

    "192.168.10.0/255.255.255.0" In the following diagram, 192.168.1.100 is the allowed IP registered by SIP. 6.6 Data Storage Upload the voicemail, call recording, conference, call logs, etc to the defined FTP server for storage. ZYCOO all rights reserved V3.2 - 55 -...

  • Page 57: Backup

    40%. Then the history files will be removed out automatically. 2) NOT upload in working time by default. 6.7 Backup Backup Backup all the settings. Click【Backup】to display the diagram as below: ZYCOO all rights reserved V3.2 - 56 -...

  • Page 58: Upgrade

    Click【WEB Upgrade】to upgrade as below  Choose the file to upload. If you enabled Restore Default Settings, the system will be restored to default after upgrading: Click【TFTP Upgrade】to upgrade as below:  ZYCOO all rights reserved V3.2 - 57 -...
  • Page 59 Go into the "update" page, and upload firmware; Enter the package name Enter TFTP Server IP address, Click Update button to finish upgrading system package after entering the TFTP Server IP. Then system will reboot automatically. ZYCOO all rights reserved V3.2 - 58 -...

  • Page 60: How To Connect The Zx20 Ip Pbx To The Internet

    This chapter will introduce you how to use ZYCOO IP PBX by example. 7.1 How to connect the ZX20 IP PBX to the Internet If your office access the public network through router, you can put the IP PBX behind the router.
  • Page 61 5. Extensions under ZX20-A can make calls to extension under ZX20-B with format 8XX. 6. Extensions under ZX20-B can make calls to extension underZX20-A with format 6XX. Step 1: Set up a peer 699 in ZX20-A In the page Trunks Add a Trunk ZYCOO all rights reserved V3.2 - 60 -...
  • Page 62 In the page Trunks--> Add a Trunk Step 3: Set Dial Rule in ZX20-B, all calls starting with 6 will be sent to ZX20-A. In the page: Outbound Routes --> Add a Dial Rule ZYCOO all rights reserved V3.2 - 61 -...
  • Page 63 Step 6: Set the user 801 and Dial Plan in ZX20-B Activate the change and apply the test: 601 call 801, and 801 will ring and you can pick up the call. ZYCOO all rights reserved V3.2 - 62 -...

  • Page 64: How To Combine Two Ippbx In Different Network

    The general environment for two ZX20 IP PBX in different location and one or both two are behind router and using the private IP. So we need to make port forwarding in the router and make ZX20 IP PBX reach to each other. ZYCOO all rights reserved V3.2 - 63 -...
  • Page 65 Set up the service provider and calling rule in ZX20-B to make it register to ZX20-A. This method is almost the same as above, EXCEPT you need to use the 210.11.25.127 as the service provider instead of 192.168.1.21. Step 3: Set port forwarding in the router for ZX20-B ZYCOO all rights reserved V3.2 - 64 -...

  • Page 66: How To Resolve Problems About Hearing On One Side Only

    Replace your external IP address as your public IP or domain  External Refresh Set time for refresh, default is 10  Local Network Address Replace your local network address and mask  ZYCOO all rights reserved V3.2 - 65 -...
  • Page 67 1. Sign in with the business account on this page: https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https://secure.skyp e.com/account/login 2.When you have signed in, please click Skype Manager at the end of this page. 3.Please click the button Features. ZYCOO all rights reserved V3.2 - 66 -...
  • Page 68 VoIP trunk blank, then you can register to skype server. And you need assign money for outgoing calls, then you can call out. ZYCOO all rights reserved V3.2 - 67 -...
  • Page 69 Note: Skype Channel belongs to VoIP channel, so any calls from Skype will be directed to the same destination of VoIP. Then you can see the sip account information by clicking Authentications details. <Finish, Thank You!> ZYCOO all rights reserved V3.2 - 68 -...

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