Call Queue - Zycoo CooVox-U80 User Manual

3.3.4 Call Queue
A call queue places incoming calls in line to be answered while extensionusers are busy with
other calls. The queued calls are distributed to the next available extension user in the order
received. Once a call queue has been created, it can be assigned to specific extensions and
configured to feature greetings, messages, and hold music.
To configure a call queue please navigate to web menu Inbound Control‐>Call Queue.
There are 3 existing call queues pre‐configured and all you have to do is click the "Edit" button to
configure them. If you requiremore call queues then click "New Call Queue" to add more.
Here we can see in the "Agents" field that there are no available agents to be assigned to the call
queues. Click "click here" and you'll be redirected to the extension page to determine which
extensions will be employed as call queue agents.
Tick the checkbox of the extension numbers which will be employed as call queue agents, then
click "Edit Selected" button and tick the "Agent" option in the "Other Options" section.
Save and go back to Inbound Control‐>Call Queues page again and now you will be able to
configure the existing call queues and add new call queues with available agents.