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Zycoo ZX50 Series User Manual

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ZYCOO
ZX50 SERIES IPPBX

USER MANUAL

V3.1
The information contained in this document is subject to change at any time without prior
notification. If you want to learn more info about our product, please visit our web
www.zycoo.com.

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Summary of Contents for Zycoo ZX50 Series

  • Page 1: User Manual

    ® ZYCOO ZX50 SERIES IPPBX USER MANUAL V3.1 The information contained in this document is subject to change at any time without prior notification. If you want to learn more info about our product, please visit our web www.zycoo.com.

  • Page 2: Table Of Contents

    ZX50 Series IP PBX TABLE OF CONTENTS Chapter1 Safety Notice ....................3 Chapter2 Brief Introduction ................... 4 2.1 Brief introduction of ZX50 ....................4 2.2 Hardware Structure ......................5 2.2.1 Back Panel ......................5 2.2.2 Front Panel ......................6 2.2.3 Hardware: ......................6 2.2.4 Environmental Requirements: ................
  • Page 3 ZX50 Series IP PBX 4.6 Monitor .......................... 39 4.7 Phone Book ........................40 4.8 PIN Set ........................... 41 4.9 Feature Codes ......................... 41 4.10 Auto Provision ......................44 Chapter 5 Status ......................46 5.1 Record List ........................46 5.2 Call Logs ........................46 5.3 Register Status ........................

  • Page 4: Chapter1 Safety Notice

    ZX50 Series IP PBX Chapter1 Safety Notice Please read the following safety notices before installing or using this IP PBX. They are crucial for a safe and reliable operation of the device.  Please use the external power supply which is included in the package. Other power supplies may cause damage to the device, affect the performance or induce noise.

  • Page 5: Chapter2 Brief Introduction

    Chapter2 Brief Introduction 2.1 Brief introduction of ZX50 ZX50 Series IP PBX can not only provide the traditional basic PBX features(call hold, call forwarding, call waiting and so on), but also provide enhanced features such as visual operator, voice mail to mail, multi-media music on hold, and auto attendant, etc. In addition, it’s very convenient for SMEs' management and maintenance, also easy to...

  • Page 6: Hardware Structure

    ZX50 Series IP PBX  Flexible Dial Plan  Ring Group/ Conference Room  Call Logs  BLF(Busy Lamp Field)  Configuration By web  Built-in SIP/IAX2 server  Build-in voice mail server  System Backup and Restore  Echo Cancelation/VAD ...

  • Page 7: Front Panel

    ZX50 Series IP PBX 2.2.2 Front Panel Mark Function Status Description Power On Power Status Power Off System working System Status System Failed Wink Data exchanging WAN interface Status No Data exchanging Wink Data exchanging LAN Interface Status No Data exchanging...

  • Page 8: Chapter3 Basic Configuration

    IP Phone which support SIP/ IAX2 protocol (eg: CISCO, Grandstream, etc.) 3.2 Before Making a Call 3.2.1 Login IP PBX Getting IP Address ZX50 Series IP PBX support 3 Ways to get the IP Address: Static/ DHCP/ PPPoE Default IP And Port of WAN&LAN:  WAN Port IP: http://192.168.1.100:9999...
  • Page 9 ZX50 Series IP PBX  Attended Transfer  Disconnect Call Login to the system After connecting the IP PBX to the local area network, launch the web browser on a computer which is in this local area network. Enter the IP address of the system (WAN port IP address http://192.168.1.100:9999, LAN port IP address http://192.168.10.100:...

  • Page 10: Basic Configuration

    Check record list, call logs, register status, etc here.  System Configure network, time, etc; manage call logs, back up files, etc 3.2.2 Basic Configuration Configure Extensions Zycoo IP PBX support SIP/IAX2 and analog extension, configure extension from this page: 【Basic】----【Extensions】 ZYCOO all rights reserved V3.1...
  • Page 11 ZX50 Series IP PBX Extension Settings Item Explanation Search Search extension precisely or fuzzily Show all Show all extensions Extension Be connected to the phone eg: "888" Name Extension name (English letter is supported only) eg: "Tom" Password Password of SIP/IAX2 extension eg: "12u3b6"...

  • Page 12: Time Based Rules

    "192.168.1.77" or "192.168.10.0/255.255.255.0" Auto Provision Zycoo IP PBX can work with Grandstream and Yealink IP Phone on this function. Pls select the phone manufacture and input MAC address of the IP Phone. For more details, pls check in Part 3.10...

  • Page 13: Outbound Call

    If you want to set up outbound call to connect to PSTN(Public Switch Telephone Network) or VoIP provider, please configure on this page: 【Basic】->【Trunks】 Zycoo IP PBX support 3 kinds of trunks: Analog/GSM line, Custom VoIP, Peer. How to add each trunk: 1) Analog/ GSM Line Click 【Add a Dial Rule】->【Analog/GSM】...
  • Page 14 Individual lines of the PBX eg: Analog Port #3: The third analog port of the PBX. You can configure the Analog/GSM line through ZYCOO IP PBX. Same Analog line couldn't be used in multiple trunks. If you don't have available Analog/GSM trunk, you can't set up trunk.
  • Page 15 Username provided by VoIP Provider. Password Password provided by VoIP Provider. 3) Peer ZYCOO IP PBX will be taken as a Client when you use "Peer", it's used for outbound call by connecting to another ZX50 IP PBX. ZYCOO all rights reserved V3.1...

  • Page 16: Outbound Routes

    ZX50 Series IP PBX Item Explanation Peer Name Define the Peer Name, digit or letter is allowed. Protocol Choose protocol for this trunk, SIP or IAX2 Dial Plan Choose a dial plan for this trunk, define it in the submenu named 【Outbound Routes】.

  • Page 17: Inbound Call

    ZX50 Series IP PBX On this page, you can configure basic match pattern of outbound routes and create different dial plan. Please configure by clicking【Add a Dial Rule】 Item Explanation Rule Name Set a name for this dial rule PIN Set Set PIN which you need input when you dial out by this rule.
  • Page 18 ZX50 Series IP PBX Please configure on this page:【Inbound Routes】 General When a call from a trunk (Analog/ VoIP), it could be forwarded to an extension, call queue, conference or IVR. You can choose based on your requirement. Analog Channel DID If you want to direct the inbound call from a trunk (Analog) to a specified extension, call queue, conference or IVR, please configure on this page:【Add Analog Channel】...

  • Page 19: Ivr

    ZX50 Series IP PBX advance option of VoIP trunk)  DID Extension Choose a specified extension, call queue, conference or IVR to be directed to call. 3.4.2 IVR IVR will improve office efficiency based on your requirement. Please configure on this page【IVR】...

  • Page 20: Ring Groups

    ZX50 Series IP PBX Click【Record a new voice】to display the diagram as below:  File name Define a name for the recorded IVR file  Select an extension for recording,click 【Record】 Extension used for recording button, the selected extension will ring, then you can record IVR.

  • Page 21: Black List

    ZX50 Series IP PBX  Name Define a name for this ring group  Strategy Select strategy : "Ring all" or "Ring in order"  Ring Group Members Select ring group members in available channels, click  If not answered You can choose forward the call to extension, extension, Voicemail, RingGroup, IVR or Hangup.

  • Page 22: Pickup Call

    ZX50 Series IP PBX Reference Parameters and Explanation of Blacklist: Item Explanation When the extension user (in the system) input *30 to add a blacklist number, this number will be added to the "Black List" When the extension user input *31+ blacklist number, this number will be deleted from the "Black List".

  • Page 23: On The Call

    ZX50 Series IP PBX 3.6 On The Call 3.6.1 Call Parking If you picked up a call at your seat, but it's not convenient to talk in public, you need go to the conference room to talk secretly. At this time, you can input 700 to park this call, the system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room.

  • Page 24: Conference

    ZX50 Series IP PBX Reference Parameters and Explanation of Transfer: Item Explanation Blind Transfer Default is #, it can be defined in【Feature Codes】 Attended Transfer Default is *2, it can be defined in【Feature Codes】 Disconnect Call Default is *, it can be used after you use function key " *2 ".
  • Page 25 ZX50 Series IP PBX Item Explanation Conference Number The number that users call in order to access the conference room, the default number is "900". PIN Code Participants enter the conference room by this code. Admin PIN Code Administrator enter the conference room by this code.

  • Page 26: Monitor

    ZX50 Series IP PBX In the conference, admin can add new participant (extension user or external number) into the conference. Add new participant: 3.6.4 Monitor Monitor the specified extension, also you can monitor in different time. Please click【Monitor】--【New Monitor】to configure: ZYCOO all rights reserved V3.1...

  • Page 27: Settings Before Leaving Office

    ZX50 Series IP PBX Item Explanation Extension Select an extension which need to be monitored Monitoring Time Always monitor or monitor in different time. Monitor Settings Set inbound record and outbound record. 3.7 Settings before leaving office 3.7.1 Follow Me If you don't want to lose any call, you can use this function.

  • Page 28: Voicemail

    ZX50 Series IP PBX 3.7.2 VoiceMail If you don't want to configure "Follow Me", you can record the message of incoming call, and email the message to your defined mailbox. Click【Extension】---【Extension Settings】 【VoiceMail】must be opened and【VM Password】must be configured before using "VoiceMail"。If no answer, when default ring time is over, the system will play and ask you...

  • Page 29: Call Queue

    ZX50 Series IP PBX Listen to the message Note: 1) If you would like using this function, you must write correct email address in "extension settings" 2) You need configure SMTP and Email model in【VoiceMail】, please check the details in the following chapter【VoiceMail】...
  • Page 30 ZX50 Series IP PBX RoundRobin -- Take turns ringing each available Agent. LeastRecent -- Ring the Agent which was called least recently. FewestCalls -- Ring the Agent with the fewest completed calls. Random -- Ring a Random Agent. RRmemory --RoundRobin with Memory, and remember where it left off in the last ring pass.

  • Page 31: Agent Registration

    ZX50 Series IP PBX option. Auto Fill Defining this option causes the Queue, when multiple calls are in it at the same time, to push them to Agents simultaneously. Thus, instead of completing one call to an Agent at a time, the Queue will complete as many calls simultaneously to the available Agents.

  • Page 32: Agent Log Off

    ZX50 Series IP PBX 3.8.3 Agent Log Off If agent would leave and log off, none of agent will answer calls then. Agent Log Off: ZYCOO all rights reserved V3.1...

  • Page 33: Chapter 4 Advanced

    ZX50 Series IP PBX Chapter 4 Advanced 4.1 Options Options Include local extension settings and new extension default settings. Click【Option】to display the dialog as below: Item Explanation Local Extensions Set up the digit of local extensions Operator Extension Set up Operator Extension.

  • Page 34: Voicemail

    ZX50 Series IP PBX or is an IAX2 device. Call Waiting Check this option if the User or Phone should have Call-Waiting capability.。 3-Way Calling Check this option if the User or Phone should have 3-Way Calling capability. VM Password Voicemail Password for this user, eg: "1234".
  • Page 35 ZX50 Series IP PBX Item Explanation Extension for checking The number that users call in order to access their messages voicemail accounts, the default number is "600". Max greeting(seconds) Defining this option to set a maximum time for the greeting message.
  • Page 36 ZX50 Series IP PBX Item Explanation SMTP server In order to send e-mail notifications of your voicemail. Set the IP address or domain name of a SMTP server that your IP PBX may connect to. eg: mail.yourcompany.com Port The port number which the SMTP server running is generally port 25.

  • Page 37: Music Settings

    ZX50 Series IP PBX Item Explanation Attach recordings to e-mail This option defines whether or not voicemails are sent to the Users' e-mail addresses as attachments. Sender Name Display the Sender name when you receive a voicemail. From Sender's email address...

  • Page 38: Disa

    ZX50 Series IP PBX Music Management: Item Explanation Directory Load music in the music file. Files Display music in the music file, or you can delete it. Enter The Music File Name Input music file name which you want to upload.(GSM/...

  • Page 39: Paging And Intercom

    ZX50 Series IP PBX Item Explanation Name Give this DISA a brief name to help you identify it. The user will be prompted for this number Response Timeout(s) The maximum amount of time it will wait before hanging up if the user has dialed an incomplete or invalid number.

  • Page 40: Monitor

    ZX50 Series IP PBX Item Explanation Paging The number users will dial to page this group. Extension Description Provide a descriptive title for this Page Group. Paging Group Selected device(s) in this page Members Device List Select Device(s) to Page.

  • Page 41: Phone Book

    ZX50 Series IP PBX Item Explanation Extension Define an extension. Monitoring Time Set monitoring time Inbound Record Check to record inbound calls Outbound Record Check to record outbound calls 4.7 Phone Book If incoming call was matched with the number in the phone book, the incoming call will display the name of matched number.

  • Page 42: Pin Set

    ZX50 Series IP PBX 4.8 PIN Set PIN Set will distribute one PIN Code to different extension user, if you selected PIN Set on the Dial rule page in Outbound menu, the extension user who has the PIN code can dial long distance call.
  • Page 43 ZX50 Series IP PBX Item Explanation Extension to Dial for Set Call Parking number. Parking Calls What extensions to park What extensions to park calls on, eg: (701-720) calls on How many seconds a Set the call time by second, if it's time out, system will call the call can be parked for previous extension again.
  • Page 44 ZX50 Series IP PBX Attended Transfer Allow attended transfer or supervised transfer. It works like this: While on conversation with A, you dial the Attended Transfer key sequence. The system says "Transfer" then gives you a dial tone, while A is on hold. You dial the...

  • Page 45: Auto Provision

    ZX50 Series IP PBX Agent Logoff Extension Agent logoff from the queue. Pause Queue Member 'Pauses' a queue member. so that the member can not Extension receive calls. Unpause Queue 'Unpause' a queue member who is 'paused' previously. so Member Extension that the member can receive calls again.
  • Page 46 ZX50 Series IP PBX Phone version> could be optional. Save it in your local PC after you fill based on the model format, select the relative manufacture on this page and upload. ZYCOO all rights reserved V3.1...

  • Page 47: Chapter 5 Status

    ZX50 Series IP PBX Chapter 5 Status This chapter will introduce you the status of record list, call logs, system info, register status etc. 5.1 Record List Check the record list of defined extension or conference, you can delete the record list.

  • Page 48: Register Status

    ZX50 Series IP PBX Note: Duration in the call logs is not real charged duration, if you need billing, PSTN must support polarity reversal function, meanwhile, you must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX.

  • Page 49: Chapter 6 System

    ZX50 Series IP PBX Chapter 6 System This chapter will introduce you how to configure the system of ZYCOO IP PBX. 6.1 Network And Country Configure WAN/ LAN IP, and tone zone. Click【Network And Country】to display the dialog as below: ...

  • Page 50: Troubleshooting

    ZX50 Series IP PBX 6.2 TroubleShooting You can ping other network device through ZYCOO IP PBX and track network route by command "Traceroute" . Click【TroubleShooting】to display the dialog as below: 6.3 DHCP Server Settings ZX 50 series support DHCP , Click【Network Advanced】->【DHCP Server Settings】 to show the following dialog: 6.4 DDNS &...

  • Page 51: Time Settings

    ZX50 Series IP PBX VPN Settings: Note: 1) DDNS supports the domain provided by Dyndns.org/ No-ip.com / zoneedit.com only. 2) VPN supports N2N/L2TP only. 6.5 Time Settings Click【Time Settings】to display the dialog as below: ZYCOO all rights reserved V3.1...

  • Page 52: Management

    ZX50 Series IP PBX Item Explanation NTP Server Specify the NTP server that you wish to use. You may type either the domain name or the IP address of the server, and it may be either remote or local. The default server is pool.ntp.org. Be aware that the PBX needs to be able to connect to a NTP server for perfect function.

  • Page 53: Data Storage

    ZX50 Series IP PBX  Change Password You can change the password of admin here (default password is admin)  Set Language Set voice language of the system. And you can set the SIP & Analog channel here by clicking "Show Advanced Options"...

  • Page 54: Backup

    ZX50 Series IP PBX storage. Click【Data Storage】to display the diagram as below: Item Explanation Enable Uploading Enable periodical FTP uploading. Server Address Set FTP Server address(IP address or Domain). User Name FTP account name. Password FTP account password. Directory Define a directory on the FTP server.

  • Page 55: Update

    ZX50 Series IP PBX  Restore Restore your selected backup file to system.  Delete Delete your selected backup file.  Download your selected backup file to your PC. (Note: Please don't change the backup file name.) 6.9 Update ...

  • Page 56: Chapter 7 Operating Instruction

    Click Update button to finish upgrading system package after entering the TFTP Server IP. Then system will reboot automatically. Chapter 7 Operating Instruction This chapter will introduce you how to use ZYCOO IP PBX by example. 7.1 How to connect the ZX50 IP PBX to the Internet 7.1.1 IP PBX behind the Router If your office access the public network through router, you can put the IP PBX behind the router.

  • Page 57: Ip Pbx Behind The Modem

    ZX50 Series IP PBX 7.1.2 IP PBX behind the Modem If you have the public IP and want to enable the IP PBX access the public network directly without router, then you should connect the Wan port of the IP PBX to the public network and connect HUB or Switch to the LAN ports of the IP PBX to enable your PC access the public network.(If you want to access the public network through Modem, then you should...
  • Page 58 ZX50 Series IP PBX LAN(Local Area Network) IAX TRUNK ZX50-A ZX50-A IP:192.168.1.100 IP:192.168.1.200 Extension:601 Extension:801 IP:192.168.1.61 IP:192.168.1.81 Register the ZX50-A as an peer in ZX50-B(via SIP trunk),so the extensions in ZX50-A can make calls to ZX50-B’s extensions via this “special” trunk.
  • Page 59 ZX50 Series IP PBX Step 3: Set Dial Rule in ZX50-B, all calls starting with 6 will be sent to ZX50-A. In the page: Outbound Routes --> Add a Dial Rule Step 4: Set the user 601 and Dial Plan in ZX50-A.

  • Page 60: How To Combine Two Ippbx In Different Network

    ZX50 Series IP PBX Above is the way to route ZX50-B’s call to ZX50-A, Accordingly, if you want to call from ZX50-A to ZX50-B, continue as below: Step 5: Set Dial Rule in ZX50-A all calls starting with 8 will be sent to ZX50-B.
  • Page 61 ZX50 Series IP PBX WAN(Wide Area Network) IAX TRUNK ZX50-A ZX50-B WAN IP:218.200.12.1 WAN IP:210.121.11.5 LAN IP:192.168.10.1 LAN IP:192.168.10.1 Extension:601 Extension:801 IP:192.168.10.2 IP:192.168.10.2 The configuration is same as above guide(7.2 Combine two ZX50 IP PBX in the same network) , but use the public IP address as the "HOST" settings, set as below: In the page Trunks of ZX50-B-->...

  • Page 62: How To Resolve Problems About Hearing On One Side Only

    ZX50 Series IP PBX Step 1: Set port forwarding in the router for ZX50-A For the ZX50-A is behind the router, you need forward the IAX2 port in your router, so all the packets received on the router WAN port (210.11.25.127:4569) will be forwarded to the ZX50-A (192.168.1.21:4569).
  • Page 63 ZX50 Series IP PBX Management---->Show Advanced Options ----> Global SIP Settings --->NAT Support  External IP Replace your external IP address as your public IP or domain  External Host Replace your external IP address as your public IP or domain ...

  • Page 64: Chapter8 How To Use Skype Account In Zx50

    ZX50 Series IP PBX Chapter8 How to use Skype account in ZX50 Notice: The fee of your business account must be more than €50 when you use the account first time. 1. Sign in with the business account on this page: https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https://secure.skyp...
  • Page 65 ZX50 Series IP PBX 4. Please click the Skype connect 5. Create a SIP profile Then you can create one sip account, you need pay for € 4.95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank, then you can register to skype server.
  • Page 66 ZX50 Series IP PBX Note: Skype Channel belongs to VoIP channel, so any calls from Skype will be directed to the same destination of VoIP. Then you can see the sip account information by clicking Authentications details. ZYCOO all rights reserved...

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