Call Forward; Configure From The Web - Zycoo CooVox-U80 User Manual

4.8 Call Forward
4.8.1 Configure from the Web
This feature allows calls to an extension to be automatically forwarded to a specific internal
extension or external phone number.
Before configuring call forward you can enable the IPPBX system to play a voice prompt before
the call is forwarded. This voice prompts can be recorded or uploaded from the
Control‐>IVR Prompts page.
Once the voice prompt file is ready you can navigate to web menu Advanced‐>Call Forwardand
enable the system to play back the voice prompt before the incoming call is forwarded.
After the voice prompt is set, click "New Forward" button to set call forward for an extension.
Always: Unconditionally forward the incoming calls.
Busy: Forward the incoming calls only if the extension is busy.
No Answer: Forward the incoming call only if the extension didn't answer.
Ring lasting for ____ seconds: Only configurable for"No Answer" option. It defines how long
to ring the extension before forwarding if the extension didn't answer.
Notice:
1. If you are forwarding a call to an external phone number then please ensure that you add a prefix in front of the
number if your system requires a prefix to dial out.
2. The forward condition "Always" is mutually exclusive to "Busy" and "No Answer".
Inbound