Zycoo CooVox-U20 User Manual
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Zycoo CooVox-U20 User Manual

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  • Page 2: Table Of Contents

    ..............................3 ODULES 1.4 H ..........................4 ARDWARE NTERFACES 1.4.1 CooVox-U20 ........................4 1.4.2 CooVox-U50 ........................5 1.4.3 CooVox-U60 ........................7 1.4.4 CooVox-U100 ........................8 1.4.5 Model Comparison Table ....................9 1.4.6 Environmental Requirements ..................9 1.4.7 Packing List ........................10 CHAPTER 2 GETTING STARTED ....................
  • Page 3 CHAPTER 3 ADVANCED ......................41 3.1 O ..............................41 PTIONS 3.2 V .............................. 43 OICEMAIL 3.3 SMTP S ............................44 ETTINGS 3.4 E ............................45 MAIL TO 3.5 M ............................46 USIC ETTINGS 3.6 DISA..............................47 3.7 F ............................48 OLLOW 3.8 C ............................
  • Page 4 7.6 B ..............................75 ACKUP 7.7 R & R ............................76 ESET EBOOT 7.8 U ..............................77 PGRADE 7.8.1 WEB Upgrade ........................ 77 7.8.2 TFTP Upgrade ....................... 77 CHAPTER 8 OPERATING INSTRUCTIONS .................. 79 8.1 H -U50 ..................79 OW TO CONNECT IN THE ETWORK 8.2 H...

  • Page 5: Safety Notice

    Safety Notice Please read the following safety notices before installing or using this IP PBX. They are crucial for safe and reliable operation of the device. Failure to follow the instructions contained in this document may result in damage to your PBX and void the manufacturer’s warranty. Please use the external power supply which is included in the package.

  • Page 6: Chapter 1 Brief Introduction

    CooVox Series IP PBXs come in four sizes: U20 / U50 / U60 / U100. Each model will be introduced in detail below: CooVox-U20 is configured with 2 analog ports: CooVox-U20 CooVox-U50 consists of two main parts：U50 Host and Modules. There are 2 slots in the...

  • Page 7: Main Features

    Copyright ©ZYCOO All rights reserved. V1.0 1PRI 4BRI 1.2 Main Features SIP/ IAX Extension Registration Video Call USB Mobile Hard Disk Record (Scalable) IP Phone Provisioning (Grandstream /Yealink/Fanvil IP Phone) Call Record /Ring Group Record/ Call Queue Record Web-based Administration and configuration...

  • Page 8: Modules

    Copyright ©ZYCOO All rights reserved. V1.0 IPv4 / IPv6 DDNS(Dyndns.org /No-ip.com /zoneedit.com) 1.3 Modules 4FXS Module 4FXO Module 2FXOS Module 2GSM Module 4GSM Module 4BRI Module 1E1/T1 Module 32 EC Module...

  • Page 9: Hardware Interfaces

    Copyright ©ZYCOO All rights reserved. V1.0 1.4 Hardware Interfaces 1.4.1 CooVox-U20 CooVox-U20 Front Panel CooVox-U20 Rear Panel 1 * Reset Button DC 12V 2A 1 * Power Interface ( 1 * Ethernet Interface (10/100Mbps) 2 * Analog Ports(FXO/FXS) 1 * UMTS Port...

  • Page 10: Coovox-U50

    Copyright ©ZYCOO All rights reserved. V1.0 Indication Function Status Explaination Power On Power Status Power Off Blink System Works System Status System Fails WAN or LAN Data Status Blink Data Transport Module not running Module doesn’t find network GSM or UMTS(3G) Status...
  • Page 11 Copyright ©ZYCOO All rights reserved. V1.0 Slot 2 for Analog/GSM Module Cards Only Indication Function Status Explaination Power On Power Status Power Off Blink System Works System Status System Fails Blink Data Transport Data Status No Data Transport Module not running...

  • Page 12: Coovox-U60

    Copyright ©ZYCOO All rights reserved. V1.0 1.4.3 CooVox-U60 CooVox-U60 Front Panel CooVox-U60 Rear Panel 1 * Power Interface 1 * Power Switch 2 * Ethernet Interfaces (10/100/1000Mbps) 1 * VGA Interface 2 * Audio Interfaces 2 * USB Interfaces 1 * Hardware Echo Cancellation Interfaces (onboard)

  • Page 13: Coovox-U100

    Copyright ©ZYCOO All rights reserved. V1.0 1.4.4 CooVox-U100 CooVox-U100 Front Panel CooVox-U100 Rear Panel 1 * Reset Button 1 * Power Interface 1 * Power Switch 2 * Ethernet Interfaces (10/100 Mbps) 1 * VGA Interface 2 * USB Interfaces...

  • Page 14: Model Comparison Table

    Copyright ©ZYCOO All rights reserved. V1.0 Channel Loading Failure Channel Loading Success Blink Channel Ringing Channel Loading Failure E1/T1 Module Loading Success Module Loading Failure CPE signal Green NET signal No signal SS7 signal Green MFCR2 signal No signal Disconnected/ Alarm...

  • Page 15: Packing List

    1 piece Quick Installation Guide 1 piece Warranty Card 1 piece Notice: 1) ZYCOO Module cards will only function in CooVox IP PBX from ZYCOO; 2) Module cards for CooVox-U50/U100 will be packed separately but contained in the same package.

  • Page 16: Chapter 2 Getting Started

    (Take CooVox-U50 as example for the guide) 2.1 Before Configuration What kind of IP Phones can be used with this device? SIP Extension: CooFone Series and ZP Series IP Phones provided by ZYCOO (D30/ D30P/ D60) Any standard SIP Phone based on SIP/ IAX2 protocol (eg: CISCO, Grandstream, Yealink, Polycom, Siemens, Snom,etc.)
  • Page 17 Copyright ©ZYCOO All rights reserved. V1.0 Input username and password, press the “Login” button and you will see the configuration interface below. Default username: admin and password: admin Notice Please use IE(7.0 or higher version), Chrome, Firefox web browser. If you do not see the interface above after inputting default IP and port number, please check whether your computer IP address is in the same segment with your IP PBX.

  • Page 18: Basic Configuration

    Copyright ©ZYCOO All rights reserved. V1.0 Channels Channel information will be displayed based on the modules installed Device Info Model No. And system version will be displayed Commonly Used Buttons On the home page, besides system info, there are other function buttons as below:...
  • Page 19 Copyright ©ZYCOO All rights reserved. V1.0 Click【New User】to see the extension configuration interface as below:...
  • Page 20 Copyright ©ZYCOO All rights reserved. V1.0 Extension Settings: Item Explanation SIP/IAX2 Choose extension protocol. Name Extension Name (English Character Only), e.g.: Tom. Extension Extension Number connected to the phone, e.g.: 888. Password Same password as voicemail. (4-16 digits, e.g.:123456) Outbound CID Override the caller ID when dialing out with a trunk.

  • Page 21: Time Based Rules

    Copyright ©ZYCOO All rights reserved. V1.0 Upload/Download Extensions Click【Upload/Download Extensions】to batch add extensions as below: Download the extension template from the【Download Extensions Template】, open the template using an editor or application like Microsoft Excel and carefully add extension information based on the template format and save.

  • Page 22: Outbound Call

    Copyright ©ZYCOO All rights reserved. V1.0 New Time Rule: Item Explanation Rule Name Define the name for this Time Rule. Time&Date Conditions Set parameters for Time/Day/ Date/ Month. Destination Select destination if time matches or does not match the conditions set. For example for BusinessHours, “if time matches”, select operator extension during...
  • Page 23 Copyright ©ZYCOO All rights reserved. V1.0 How to add each trunk: VoIP Trunks Click【VoIP Trunk】->【New VoIP Trunk】: VoIP Trunks Reference: Item Explanation Description Description of SIP trunk. Protocol Select protocol for outbound route, SIP or IAX2. Host Set host address (provided by VoIP Provider).
  • Page 24 Copyright ©ZYCOO All rights reserved. V1.0 FXO/GSM Trunk Click【FXO/GSM Trunk】->【New FXO/GSM Trunk】: FXO/GSM Trunk Reference: Item Explanation Description Description for this trunk. Lines Check one or more channels (FXO or GSM) to be included in this trunk group Prefix The prefix will be added to the dialed number automatically when this trunk is in use.

  • Page 25: Outbound Routes

    Copyright ©ZYCOO All rights reserved. V1.0 2.3.2 Outbound Routes Outbound Routes are used to define which trunk groups are used by a specific extension when placing outbound calls. If you don't allow an extension user to place external calls, please ignore this part.
  • Page 26 Copyright ©ZYCOO All rights reserved. V1.0 You can create one or more DialRules for DialPlans from this page: Reference: Item Explanation Rule Name Define the name for the dial rule. Pin Set Input this Pin when you use this dial rule.

  • Page 27: Inbound Call

    Copyright ©ZYCOO All rights reserved. V1.0 any digit from 0 to 9 One or more digits Delete[ ]digits prefix How many digits will be deleted from what the user dialed to what is actually sent over the trunk. For example, user dialed 94166445775 and you selected to delete 1 digit, then 4166445775 is sent out the trunk.
  • Page 28 Copyright ©ZYCOO All rights reserved. V1.0 Port Select the trunk group port Label Set a label for this port. Incoming calls from this port will display the specified label. Destination Incoming calls will be answered by the specified destination (extension user, call queue, conference bridge, or IVR)

  • Page 29: Ivr

    Copyright ©ZYCOO All rights reserved. V1.0 DOD Number Set the DOD (direct outbound dial) number, and use it to match the Caller ID. Destination Outbound calls will access directly to this destination (user extension, queue, conference bridge, or IVR) 2.4.2 IVR IVR (Interactive Voice Response) or Automated Attendant will allow callers to select from a specific set of options by pressing the selected digit on their telephone dial pad.

  • Page 30: Ivr Prompts

    Copyright ©ZYCOO All rights reserved. V1.0 Item Explanation Name Enter a descriptive name for the IVR Extension Enter a unique extension or IVR number. This number is used to access the IVR from an internal extension Click “Custom” to choose a DialPlan for IVR...
  • Page 31 Copyright ©ZYCOO All rights reserved. V1.0 【IVR Prompts】 Click【IVR Prompts】----【New Voice】to create new IVR prompt: File Name Define a name for this voice file. Format Select the voice format,GSM/WAV(16bit) supported only. Extension used for recording: Select the extension which is used for recording the IVR prompt.

  • Page 32: Ring Groups

    Copyright ©ZYCOO All rights reserved. V1.0 Upload IVR prompt 【Upload IVR prompt】 Notice: CooVox supports custom audio file with wav,gsm,ulaw,alaw format. Recordings must be smaller than 15MB. 2.4.4 Ring Groups A Ring Group (sometimes called a Hunt Group) is a way to ring a collection of extensions by dialing a single extension number.

  • Page 33: Blacklist

    Copyright ©ZYCOO All rights reserved. V1.0 Name Define a name for the Ring Group Select “Ring All” or “Ring in order” Strategy Select the Ring Group Member from “the Available Ring Group Members Channels”, click to add. If not answered You can choose to forward the call to extension, voicemail ring group, IVR or hang up if not answered.

  • Page 34: Do Not Disturb

    Copyright ©ZYCOO All rights reserved. V1.0 Reference: Item Explanation When the registered extension user inputs *75 + blacklist number, this number will be added in the list of Blacklist Number. *075 When the registered extension user inputs *075+blacklist number, this number will be deleted in the list of Blacklist Number.

  • Page 35: During A Call

    Copyright ©ZYCOO All rights reserved. V1.0 2.5 During a Call 2.5.1 Call Parking This feature allows a call to be placed on hold (system will play the parked number, e.g. 701) and then retrieved from any other extension by entering the parked number. After answering the call, to park the call press *2 700 on the telephone dialpad (to transfer the call to the parking lot 700).
  • Page 36 Copyright ©ZYCOO All rights reserved. V1.0 Reference: Item Explanation Default is #. Define in 【Feature Codes】 Blind Transfer Attended Transfer Default is *2. Define in【Feature Codes】 Default is *, it can be used when you use *2. Define in 【Feature Code】...

  • Page 37: User Extension Settings

    Copyright ©ZYCOO All rights reserved. V1.0 2.6 User Extension Settings 2.6.1 Follow Me Settings This feature allows a call to an extension to be automatically forward to one or more internal extensions or external phone numbers. To allow the user to configure these settings, first the user must be allowed access to the User Web Portal.

  • Page 38: Call Forward

    Copyright ©ZYCOO All rights reserved. V1.0 2.6.3 Call Forward This feature allows calls to an extension to be automatically forwarded to a specific internal extensions or external phone number. To configure this setting, please see below: Click【Call Forward】: Reference Item...
  • Page 39 Copyright ©ZYCOO All rights reserved. V1.0 Please enable【Voicemail】before configuration, and configure【VM Password】and【Email】. If incoming calls are not answered, when the default ring time is over, the system will play: “please leave your message and press the “#”key ”. Then voicemail will be sent to the specified mailbox by email.

  • Page 40: Call Center (Call Queues)

    Copyright ©ZYCOO All rights reserved. V1.0 To Listen to the message using the users desk phone Notice: Proper Email address is necessary to receive voicemail via email. You must configure the SMTP and Email template. For detail settings, please see the detail configuration guide【Voicemail】in Chapter 3.
  • Page 41 Copyright ©ZYCOO All rights reserved. V1.0 Step2: Click【Inbound Control】->【Call Queues】...
  • Page 42 Copyright ©ZYCOO All rights reserved. V1.0 Reference Item Explanation Queue Number Define an extension number to identify the queue. Label Define the label for the queue. Ring Strategy RingAll--Ring all available agents until one answers( default) RoundRobin – Starting with the first agent, ring the extension of each agent in turn until the call is answered.

  • Page 43: Conference Bridge

    Copyright ©ZYCOO All rights reserved. V1.0 Reference: Item Explanation Specify the number of seconds to rin an agent’s extension before sending the call to the Agent TimeOut(sec) next Agent (based on Ring Strategy). If an Agent’s extension rings and the Agent fails to answer the call, automatically pause Auto Pause that agent so the stop receiving calls from the queue.
  • Page 44 Copyright ©ZYCOO All rights reserved. V1.0 Reference: Item Explanation Conference Number The number that internal callers use to access the conference room, the default number is “900”. Conference Password Password for users to access the conference, e.g.:"1234". Administrator Password Password for administrator to access the conference.
  • Page 45 Copyright ©ZYCOO All rights reserved. V1.0 To join a conference, refer to the diagram as below: While in a conference, the administrator can invite new guest (extension user or external number) into the conference. (Default password for admin is 2345)

  • Page 46: Chapter 3 Advanced

    Copyright ©ZYCOO All rights reserved. V1.0 Chapter 3 Advanced 3.1 Options General Default settings for local extension and new extension. Click【Advanced】->【Options】->【General】: Reference Item Explanation Operator Extension Set extension number for Operator. Global RingTime Set Set RingTime for every extension. Enable Transfer Check to enable Transfer.
  • Page 47 Copyright ©ZYCOO All rights reserved. V1.0 Global Analog Settings Click【Advance】->【Options】->【Global Analog Settings】 ： Reference: Item Explanation Caller ID Detection Enable/Disable Caller ID Detection Caller ID Signaling Select the mode of Caller ID Signaling. Caller ID Start Ring--Caller ID start before ring.

  • Page 48: Voicemail

    Copyright ©ZYCOO All rights reserved. V1.0 3.2 Voicemail Click【Advanced】->【Voicemail】->【General】 ： Reference Item Explanation MaxGreeting Time(sec) Maximum recording length for voicemail greetings Dial "0" for Operator Select this option to allow callers to press Dial "0" to transfer out of voicemail to the Operator.

  • Page 49: Smtp Settings

    Copyright ©ZYCOO All rights reserved. V1.0 Click【Advance】->【Voicemail】->【Email Settings】 Reference: Item Explanation The voicemail will be sent as attachment to the user’s Email. Attach voicemail to Email The sender’s name will be displayed when you receive the Email. Sender Name From...

  • Page 50: Email To Fax

    Copyright ©ZYCOO All rights reserved. V1.0 Reference Item Explanation SMTP Server You must set SMTP Server address or domain connected to the CooVox IP PBX, which is used for sending the voice message to Email. Port Port number for SMTP server. Default is 25, and it will be changed to 465 when you enable SSL/TLS.

  • Page 51: Music Settings

    Copyright ©ZYCOO All rights reserved. V1.0 Check “Enable”, input username, password and IMAP Server(server format: imap.XX.com), select the DialPlan, then “Save” and “Activate”. Practical Case: To Send a fax to telephone number 85337096: In DialPlan 1, there is prefix “9” before the telephone number;...

  • Page 52: Disa

    Copyright ©ZYCOO All rights reserved. V1.0 Item Explanation Select Music Directory Select which Music Directory you wish to load. File Display music name under the music file, you can delete it. Select Music Directory Select the file where you want to save your uploaded music.

  • Page 53: Follow Me

    Copyright ©ZYCOO All rights reserved. V1.0 Reference Item Explanation Name Define a name for DISA. PIN Set User will be prompted to input this number when PIN Authentication is needed. Record in CDR Check to record. Response Timeout(sec) The maximum time for waiting before hanging up if the dialed number is incomplete or invalid.

  • Page 54: Call Forward

    Copyright ©ZYCOO All rights reserved. V1.0 Select an extension, set the ring duration, and add the numbers in the Follow Me List; 【Save】 and 【Activate】. List Format: Extension Number, Ring Duration E.g.: 806,30 808,20 806 rings, after 30 seconds, the call is going to 808 【Follow Me Options】...

  • Page 55: Paging And Intercom

    Copyright ©ZYCOO All rights reserved. V1.0 3.9 Paging and Intercom This feature allows setting up a Paging group so when the Paging extension is dialed, the listed extensions allow the caller to speak through the speaker phone. The extensions in the Paging group must use phones that support this feature.

  • Page 56: Pin Sets

    Copyright ©ZYCOO All rights reserved. V1.0 Reference: Item Explanation Paging Extension Define an extension for this Paging Group. Description Define a name for this Paging Group. Paging Group Members Selected devices in this Paging Group. Device List Select device(s) here to Paging Group.

  • Page 57: Speed Dial

    Copyright ©ZYCOO All rights reserved. V1.0 outgoing calls related to the specified extension. Please configure as below: Click【Advanced】->【Call Recording】->【New Call Recording】: Reference: Item Explanation Extension Define an extension for recording. Call Recording Time Set the time to record. Inbound Record Check to record inbound calls.

  • Page 58: Smart Did

    Copyright ©ZYCOO All rights reserved. V1.0 E.g.: prefix is *99 , speed number is 00, destination telephone number is 85337096. When dial *9900, the call is going to 85337096 automatically. 3.13 Smart DID Smart DID: After extension user makes an outbound call, the call is ringing back to CooVox IP PBX, and directed to the extension who made the last call.

  • Page 59: Callback

    Copyright ©ZYCOO All rights reserved. V1.0 Input the pattern and define how many digits need to be stripped or prepend, then click “Save”--“Activate”. 3.14 Callback This feature allows an external caller to place an inbound call to the CooVpx IP PBX. The inbound call will be disconnected and subsequently the PBX will place an outbound call back to this number and forwarded to defined destination after the call is connected.

  • Page 60: Feature Codes

    Copyright ©ZYCOO All rights reserved. V1.0 Click【Advanced】->【Phone Book】: Reference: Item Explanation Import & Export Import & Export a list, make sure it’s UTF-8 coded if it’s not in English Delete All Delete all the contacts from the phone book The prefix of speed dial...
  • Page 61 Copyright ©ZYCOO All rights reserved. V1.0 Reference: Item Explanation Extension to Dial for Parking Calls Define an extension for parking calls. Extension Range to Park Calls Define the extension range for parking calls. (e.g.: 701-720) Call Parking Time(sec) Define the time for parking calls. CooVox IP PBX will return the call to the extension after this time limit has expired.

  • Page 62: Ip Phone Provisioning

    Copyright ©ZYCOO All rights reserved. V1.0 hold, says "Transfer" then gives a dial tone. 2. dial the transferee extension or phone number you wish to transfer the call to “B” and wait for “B” to answer the phone and talk to “B” to introduce the call.
  • Page 63 Click【System】->【Network Advanced】->【Enable】DHCP Server in the following diagram: Then Click【Advanced】->【Phone Provisioning】->【New Phone】: Enable Phone Provisioning in【Basic】, select the IP Phone manufacture, input MAC of the phone, and select the extension for provisioning. Notice CooVox IP PBX supports IP Phones from ZYCOO / Yealink / Grandstream now.

  • Page 64: Chapter 4 Network Settings

    Copyright ©ZYCOO All rights reserved. V1.0 Chapter 4 Network Settings 4.1 Network You can configure the WAN Port, and define the Virtual Interface. Click【Network Settings】->【Network】->【IPv4 Settings】: Reference Item Explanation IP Assign Static/ DHCP/PPPoE supported. Virtual Interface Define the virtual interface for WAN Port.

  • Page 65: Static Routing

    Copyright ©ZYCOO All rights reserved. V1.0 IPv6 Reference: Item Explanation Enable Enable IPv6, define the IPv6 address, gateway, and DNS. Click【Network Settings】->【Network】->【VLAN Settings】: VLAN Reference: Item Explanation Enable Enable VLAN, define the VLAN address and VLAN ID. 4.2 Static Routing Click【Network Settings】->【Static Routing】:...

  • Page 66: Vpn Server

    Copyright ©ZYCOO All rights reserved. V1.0 Click 【Network Settings】 -> 【Static Routing】 -> 【Routing Table】 , the current routing information will be displayed as below: 4.3 VPN Server CooVox IP PBX supports three kinds of VPN servers: L2TP/PPTP/OpenVPN. Click【Network Settings】->【VPN Server】 ：...

  • Page 67: Vpn Client

    Copyright ©ZYCOO All rights reserved. V1.0 This page is used for management of VPN username and password. When the mode is OpenVPN server, click【Network Settings】->【VPN Server】->【OpenVPN Certificate Download】 ： This page is used for management of OpenVPN certificate file. 4.4 VPN Client CooVox IP PBX supports four kinds of VPN Clients: L2TP /PPTP /OpenVPN /N2N Click【Network Settings】->【VPN Client】...

  • Page 68: Dhcp Server

    Copyright ©ZYCOO All rights reserved. V1.0 4.5 DHCP Server Click【Network Settings】->【DHCP Server】 ： Click【Network Settings】->【DHCP Server】->【DHCP Client List】: This page is used to display DHCP Client address and related information. When DHCP Server distributes address, the Client’s MAC address is associated with the IP address, and then the device will get the same IP address every time.

  • Page 69: Ddns Settings

    Copyright ©ZYCOO All rights reserved. V1.0 4.6 DDNS Settings After setting DDNS (Dynamic Domain Network Server), CooVox IP PBX settings will be visited remotely. Click【Network Settings】->【DDNS Settings】 ： CooVox supports DDNS provided by Dyndns.org / No-ip.com / zoneedit.com. 4.7 SNMPv2 Settings SNMP(Simple Network Management Protocol): Used for remote management.

  • Page 70: Trouble Shooting

    Copyright ©ZYCOO All rights reserved. V1.0 4.8 Trouble Shooting You can ping other network device through CooVox IP PBX and track network routing by command "Traceroute" . Click【Network Settings】->【TroubleShooting】:...

  • Page 71: Chapter 5 Security

    Copyright ©ZYCOO All rights reserved. V1.0 Chapter 5 Security 5.1 Firewall Click【Security】->【Firewall】 Iptables Command: Check iptables list iptables -L -n Clear iptables list iptables -F Deny an IP（192.168.0.3） iptables -A INPUT -s 192.168.0.3 -j DROP Deny every IP to access 80 port iptables -A INPUT -p tcp --dport 80 -j DROP Deny IP（192.168.0.3）to access 80 port...

  • Page 72: Sip Allowed Address

    Copyright ©ZYCOO All rights reserved. V1.0 5.3 SIP Allowed Address Define an allowed address, from which every SIP request will never be filtered or refused. Click【Security】->【SIP Allowed Address】:...

  • Page 73: Chapter 6 Report

    Copyright ©ZYCOO All rights reserved. V1.0 Chapter 6 Report 6.1 Register Status Check status of all kinds of users & trunks. 6.2 Record List Check recordings of specified extension or conference here, or delete the recording file. 【Record List】: 【Conference】:...

  • Page 74: Call Logs

    Copyright ©ZYCOO All rights reserved. V1.0 6.3 Call Logs Check call logs by caller ID or callee ID. Click【Report】->【Call Logs】: Notice Duration in the call logs is not real charged duration. If you need billing, PSTN must support polarity reversal function, and meanwhile, you must configure relevance parameters of polarity reversal in trunk configuration for the CooVox IP PBX.
  • Page 75 Copyright ©ZYCOO All rights reserved. V1.0...

  • Page 76: Chapter 7 System

    Copyright ©ZYCOO All rights reserved. V1.0 Chapter 7 System 7.1 Hot Standby (For U100 only) The function will working between the two Coovox-U100 devices. When the primary server faults, the slave server will replace it. Item Explanation Enable ‘Hot Standby’ function.

  • Page 77: Time Settings

    Copyright ©ZYCOO All rights reserved. V1.0 Set the administrator email, if the primary server faults Administrator Email will send email to administrator. Set the administrator phone number, if the primary Administrator Phone Number server faults will call administrator 7.2 Time Settings Time settings for CooVox system.

  • Page 78: Module Settings (Support For U50/U100)

    Copyright ©ZYCOO All rights reserved. V1.0 7.3 Module Settings (Support for U50/U100) When use the module except FXO/FXS/GSM. You need to set the module parameters with the page. Click【System】->【Module Settings】: Module Type: Select the module type  FXS/FXO/GSM module Default type. You don’t need set anything for those modules.

  • Page 79: Data Storage

    Copyright ©ZYCOO All rights reserved. V1.0 Set the BRI NT or TE mode for each port. 7.4 Data Storage When you need mass storage of recording files, voicemails, call logs, etc, you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click【System】->【Data Storage】:...

  • Page 80: Management

    Copyright ©ZYCOO All rights reserved. V1.0 storage is over Check from【Data Storage Log】: Click【Refresh】to refresh data storage log. Click【clear】to clear data storage log. 7.5 Management 【Management】is used for modify password of CooVox system, and the settings of system voice. Click 【System】->【Management】: 7.6 Backup...

  • Page 81: Reset & Reboot

    Copyright ©ZYCOO All rights reserved. V1.0 Reference: Item Explanation Take a Backup Take a backup of the current system configuration. Restore Restore system to the specified backup configuration. Delete Delete specified backup file. Click the download button “ ” to download the specified backup file and manage locally.

  • Page 82: Upgrade

    Copyright ©ZYCOO All rights reserved. V1.0 Click【Factory Defaults】to reset the system to factory defaults. Click【Reboot】to reboot the system. 7.8 Upgrade 7.8.1 WEB Upgrade Click【System】->【Upgrade】->【WEB Upgrade】: Click【Browse】to select the firmware file, then click【Upload】to upload the selected firmware to system and finish the upgrading automatically.
  • Page 83 Copyright ©ZYCOO All rights reserved. V1.0 Reference: Item Explanation Restore Default Set System will restore to factory defaults after checking this option. Enter The Package Name Enter the package name for upgrading. TFTP Server IP address Enter your TFTP server IP address.

  • Page 84: Chapter 8 Operating Instructions

    Copyright ©ZYCOO All rights reserved. V1.0 Chapter 8 Operating Instructions (Take CooVox-U50 as example) 8.1 How to connect CooVox-U50 in the Network If your office accesses the public network through router, you can put the CooVox IP PBX behind the router. You should connect the WAN port of the IP PBX to the LAN port of the router.
  • Page 85 Copyright ©ZYCOO All rights reserved. V1.0 Register U50-B IP to a trunk of U50-A, and register U50-A IP to a trunk of U50-B, without authentication for each registration. Configuration Rule: IP Phone registers on CooVox-U50-A with extension number 601. Another IP Phone registers on Coovox-U50-B with extension number 801.
  • Page 86 Copyright ©ZYCOO All rights reserved. V1.0 Select the created line 192.168.1.200 to 【Selected Trunks】 , custom pattern is XXX, save and activate. Click【DialPlans】->【New Dial Plan】: Check the created calling rule, save and activate. Step4: Create dialrule on CooVox-U50-B, add the created dialrule to the dialplan as the same...

  • Page 87: How To Connect Two Sets Coovox Ip Pbxs In Different Network

    Copyright ©ZYCOO All rights reserved. V1.0 Step 5: Activate the current configuration and test: 1. Register IP Phone to U50-A as extension 601. 2. Register another IP Phone to U50-B as extension 801. 3. Make a call from 801 to 601, 601 rings and the call is connected.
  • Page 88 Copyright ©ZYCOO All rights reserved. V1.0 Two sets U50 behind router Sometimes U50 doesn’t have public IP, and you have to configure port mapping for your router. Step1: Configure the mapping rule of U50-A on the router. U50-B is connected behind the router, registers on U50-A through internet, you need configure the port mapping of IAX2 port(4569) on the router.

  • Page 89: How To Resolve The Problem "One-Way" Audio Problems

    Copyright ©ZYCOO All rights reserved. V1.0 Step3: Configure port mapping rule of U50-B on the router Configure port mapping of U50-B on the router as the same way of step1.. Step4: Connect two sets U50 and make the call Create extension 601 on U50-A, extension 801 on U50-B, and create the correct outbound rule.

  • Page 90: Manage Skype Account

    Copyright ©ZYCOO All rights reserved. V1.0 8.5.2 Manage Skype Account After login, you will find Skype Manager, and click it. 8.5.3 Create a SIP File Click Features: Click Skype connect: Click Set up a SIP Profile:...
  • Page 91 Copyright ©ZYCOO All rights reserved. V1.0 Create a SIP account, and each account has a channel, you need pay €5 for each channel as monthly rent. Then input the registration profile in the VoIP trunk of U50 and distribute the money to Outgoing calls.
  • Page 92 Copyright ©ZYCOO All rights reserved. V1.0 For any questions or problems during installation and use, please feel free to contact our technical support via email: support@zycoo.com or phone : 0086 28 85337096.

This manual is also suitable for:

Coovox-u100Coovox-u50Coovox-u60

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