Keysight Support, Services, And Assistance; Service And Support Options; Contacting Keysight - Keysight N5221A Service Manual

General Product Information

Keysight Support, Services, and Assistance

Keysight Support, Services, and Assistance
Information on the following topics is included in this section.
•

"Service and Support Options"

•

"Contacting Keysight"

• "Shipping Your Analyzer to Keysight for Service or Repair"
Service and Support Options
The analyzer's standard warranty period is three years from the time of initial delivery. All repairs require the
analyzer to be shipped to the nearest Keysight Technologies service center. Extended warranty periods can
be purchased with the initial product purchase.
There are many other repair and calibration options available from the Keysight Technologies support
organization. These options cover a range of service agreements with a variety of time frames. The following
support products with their associated options are available for purchase with the initial product purchase.
• R1280A Return to Keysight Warranty and Service Plan
Options are available to extend the warranty period to five years.
• R1282A Return to Keysight Calibration Plan
The analyzer is delivered with a one-year calibration certificate. Options are available to have Keysight
Technologies provide three or five year calibration coverage (perform the annual calibration two or four
times). Options for basic calibration or ISO/IEC 17025 or ANSI/NCSL Z540.3–2006 standards compliant
calibrations are available. After calibration, the analyzer will be returned with a calibration label, a
calibration certificate, and the calibration data.
• R1288A Return to Keysight On-Site Warranty and Service Plan
Same as R1280A, but the service is provided at the customer site.
• R1298A Return to Keysight On-Site Calibration Plan
Same as R1282A, but the service is provided at the customer site.
For more information on these and other service, please visit
https://service.keysight.com/infoline/public/default.aspx
the warranty or calibration plan period has expired, these services are available on a per-incident basis. Visit
this InfoLine web site or contact Keysight to obtain a quote.
Contacting Keysight
Assistance with test and measurements needs and information or finding a local Keysight office are
available on the Web at:
If you do not have access to the Internet, please contact your Keysight field engineer.
2-8
http://www.keysight.com/find/assist
PNA Series Microwave Network Analyzers
or refer to "Contacting Keysight" on page
Service Guide N5222-90001
N5221A/22A
2-8. If