Pitney Bowes DM125 Operator's Manual page 220

Error Code
DE00
0815
0011
DE2A
Pitney Bowes Operator Guide
Description
This is a general connection error. It can
occur when you are trying to connect with
the Pitney Bowes Data Centre. It could be
caused by any of these conditions:
Your meter is not set up to
l
communicate with the Pitney
Bowes Data Centre.
There is some other type of
l
network issue.
If using PC Meter Connect, it
l
might not be connected or isn't
working properly.
You have a problem with your postage
rates software.
There is an issue with your Postage by
Phone account. This usually happens if
your account has been locked or there
are insufficient funds in your Postage by
Phone account.
PC Internet connection dropped; your
Internet connection was lost during data
connection.
February, 2017
Action
You must reboot your system after every DE00
error. Do this by:
1. Unplug your power cord, and wait one
to three minutes.
2. Plug your power cord back in, ensuring
that it is plugged directly into a wall
outlet.
Other possible considerations:
If this is your first postage refill, contact
l
Pitney Bowes to make sure your meter
is linked to your postage account.
There may be a network
l
communication problem. Check your
modem, router and other network
connections. Refer to
Communications Problems.
Contact customer service if you are still having
problems. Refer to Getting
Connect to the PB Data Centre and perform a
Balance Inquiry. Then follow the prompts.
Refer to Checking the Amount of Postage
Available.
Refer to Getting Help and contact customer
service.
Verify that your PC Meter Connect is at version
05.00.0020 or higher. If not, download and
install latest PC Meter Connect software. Refer
to Checking PC Meter Connect
Troubleshooting
Troubleshooting
Help.
Version.
Page 220 of 226