Pitney Bowes DM125 Operator's Manual page 213

Troubleshooting
Troubleshooting PC Meter Connect
For a list and description of messages or error codes that may appear in the system tray on the PC
l
running PC Meter Connect or in the status section of the PC Meter Connect window refer to PC
Meter Connect Error Codes and Messages table below.
To make sure your PC and network meet the requirements for PC Meter Connect, refer to
l
Network Specifications and Requirements for PC Meter
Refer to Problems Connecting to the Data CentreVia PC Meter Connect
l
internet settings are correct.
PC Meter Connect Messages and Error Codes
Error Code or Message
Meter Not Detected
Internet Not Detected
10054
10053
Pitney Bowes Operator Guide
Action
Try the following:
Check the USB connection between your meter and the PC running PC Meter
l
Connect.
Try a different USB cable.
l
Try a different USB port on the computer or try another PC if available.
l
Make sure PC Meter Connect is running in your system tray.
l
If you are using your meter through a PC for the first time, make sure to
l
download and install PC Meter Connect software. Go to
PC Meter Connect Desktop
Make sure your PC has an active network connection. Refer to
Internet Connection. For more information, refer to
Requirements for PC Meter
Full desktop application version of PC Meter Connect: Socket connection error
caused by a firewall/content filter program running on the PC or on the network.
Contact your local IT representative to make sure Pitney Bowes is permitted to make
connections with your network. For more information, refer to
and Requirements for PC Meter
Proxy version of PC Meter Connect: Socket connection error caused by a
firewall/content filter program running on the PC or on the network. Contact your local
IT representative to make sure Pitney Bowes is permitted to make connections with
your network. Check your proxy settings. For more information, refer to
Specifications and Requirements for PC Meter
February, 2017
Connect.
Application.
Network Specifications and
Connect.
Connect.
Connect.
to make sure your
Downloading
Troubleshooting Your
Network Specifications
Network
Page 213 of 226