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Nortel Manuals
IP Phone
1140E
User manual
Table Of Contents - Nortel 1140E User Manual
Call center
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Also See for 1140E
:
User manual
(216 pages)
,
Quick reference manual
(19 pages)
,
Quick reference
(4 pages)
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Contents
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Table Of Contents
Revision History
3
About The Nortel Ip Phone 1140E
7
Telephone Controls
10
Telephone Display
15
Agent And Supervisor Features
17
Logging In With An Agent Id And Multiple Queue Assignments
18
Logging In With An Agent Id And Mqa Login Options
19
Using Default Login
21
Agent Features
23
Using Force Call
24
Using Activity Code
25
Using Not Ready
26
Placing Or Answering Non-Acd Calls
27
Contacting Your Supervisor
28
Supervisor Features
30
Using The Agent Key
31
Using Call Agent
32
Using Interflow
33
Observing A Call
35
Displaying Agent Status
37
Terms You Should Know
39
Information Display
40
Index
45
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Table of Contents
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