Call Agent; Use The Supervisor Observe And Supervisor Headset Port - Nortel NN43114-100 User Manual

Call Center Supervisor Features

Call Agent

To call an agent:
2637
To leave Call Agent state:
Use the Supervisor Observe and Supervisor
Headset Port
The Supervisor Talk/Listen Key is located in the upper left corner of the
IP Phone 1150E and has an associated LED.
A supervisor can listen in on an active call at an IP Phone 1150E by
connecting the headset into the port near the Supervisor Talk/Listen Key
on an agent's phone. The LED remains dark to denote that the supervisor
can hear the conversation while the microphone for the supervisor's
headset is muted.
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1. Press Call Agent
goes into the Not Ready state.
2. Press the Agent
agent
or
3. Dial the agent's position ID.
Note: To talk to another agent repeat
steps one and two or press the Agent
Key for the next agent.
1. Press the Goodbye
Key, your position
Key assigned to the
Key.