Using Call Agent; Using Interflow - Nortel NN43112-107 User Manual

(Goodbye)

Using Call Agent

Use the Call Agent feature to contact an agent.
To use Call Agent:
CallAgt
AgenKey
or
(Goodbye)

Using Interflow

Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.
To use Interflow:
Interflow
2. Press the Goodbye
1. Press the Call Agent
2. Choose one of the following:
— Press a selected
— Dial the agent's Position ID.
3. Press the Goodbye
1. Press the Interflow
Note: The Interflow LCD flashes while
the feature is active.
Supervisor features
key to end the call.
key.
Agent key.
key to end the call.
key.
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