Nortel 1140E User Manual page 36

Supervisor features
To display information on your ACD queue:
DisplayQue
Figure 4 shows the ACD queue status.
Figure 4: Current status of ACD queue
Calls waiting
Number of
manned
positions
The LCD indicator beside the
indication of the number of calls in the ACD queue. Table 2 lists the four
states for this LCD indicator.
Table 2: States of LCD indicator (Part 1 of 2)
Indicator
Off
On
36
Display Queue
Press the
Information on your current ACD queue
appears on the display.
WAITING MAND LWAIT
12 9 0:20
Display Queue
Queue status
Light
Normal
key.
Calls time
overflowed
TOFQ
into this queue
0
Length of
time first call
has waited
key gives you a visual
Description
There are few or no
calls waiting.
An acceptable
number of calls are
waiting.