Using The Make Set Busy Feature; Answering A Call From The Supervisor; Carrier Voip; Nortel Ip Phone 1150E User Guide (Cicm - Nortel 1150E User Manual

32 Agent features
Step
1
2

Using the Make Set Busy feature

Follow this procedure to make your line appear busy to all callers. You are
automatically logged out of the Automatic Call Distribution (ACD) group
and not presented with calls.
You must log back in to the ACD group to be presented with calls. See
"Logging on to the ACD queue" (page
When all agents have the Make Set Busy feature activated, the ACD
group is automatically put into Night Service. See
feature" (page
See
of the Make Set Busy key.
Step
1
2
3

Answering a call from the supervisor

Follow this procedure to answer a call from the supervisor.
Step
1
Copyright © 2009 Nortel Networks
.
Action
Press the Not Ready key.
You are removed from the queue.
When you are ready to return to the queue, press the Not Ready
key.
39).
Figure 1 "IP Phone 1150E components" (page 10)
Action
Press the Make Set Busy key.
You are logged out of the ACD group.
When you are ready to answer calls, press the Make Set Busy
key again.
Your line does not appear busy to callers.
Log in to the ACD queue.
You are presented with calls.
Action
Perform one of these actions:

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard
24 April 2009
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24).
"Using the Night Service
for the location
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