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Appendix
Troubleshooting
Difficulty hearing messages.
•
Press +VOLUME to increase speaker volume on the telephone base.
•
Press +VOLUME to increase the listening volume on a handset.
System does not answer after correct number of rings.
•
Make sure the answering system is on. When the answering system is on,
ANS ON should show on the handset and the
on the telephone base (page 33).
•
If toll saver is selected, the number of rings changes to two when there
are new messages waiting (page 36).
•
If the memory is full or the system is off, the system answers after 10
rings.
•
In some cases, the answering system is affected by the ringing system
used by the local telephone company.
•
If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (page 65).
To determine how many rings will activate your voicemail, please contact
your local telephone service provider.
•
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
System announces "Time and day not set."
•
You need to reset the answering system clock (page 30).
System does not respond to remote commands.
•
Make sure to enter your remote access code correctly (page 70).
•
Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
•
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
•
There may be interference on the phone line you are using. Press dial pad
keys firmly.
ANSWER ON light is lit
85
Appendix
Troubleshooting
System does not record messages.
•
Make sure the answering system is on (page 33).
•
Make sure the memory of the answering system is not full. When the
answering machine memory is full, it does not record new messages until
some old messages are deleted.
•
If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (page 65).
To determine how many rings will activate your voicemail, please contact
your local telephone service provider.
•
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
Outgoing announcement is not clear.
•
When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the telephone base.
•
Make sure there is no background noise (TV, music, etc.) while recording.
Common cure for electronic equipment:
If the telephone is not responding normally, try resetting the telephone. Do
the following in the order listed:
1.
Disconnect the power to the telephone base.
2.
Disconnect the cordless handset battery, and spare battery, if applicable.
3.
Wait a few minutes.
4.
Connect power to the telephone base.
5.
Re-install the battery, and place the cordless handset into the telephone
base.
6.
Wait for the cordless handset to re-establish its connection with the
telephone base. Allow up to one minute for this to take place.
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