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Appendix
Troubleshooting
I cannot dial out.
•
First try all the suggestions in I cannot get a dial tone, on the previous
page.
•
Make sure you have a dial tone before dialing. The cordless handset may
take a second or two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
•
Eliminate any background noise. Noise from a television, radio or other
appliances may cause the phone to not dial out properly. If you cannot
eliminate the background noise, first try muting the cordless handset
before dialing, or dialing from another room in your home with less
background noise.
•
If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local telephone
company (charges may apply).
My cordless handset isn't performing normally.
•
Make sure the power cord is securely plugged into the telephone base.
Plug the power adapter into a different, working electrical outlet not
controlled by a wall switch.
•
Move the cordless handset closer to the telephone base. You might have
moved out of range.
•
Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
•
Other electronic products can cause interference to your cordless phone.
Try installing your phone as far away from these types of electronic
devices as possible: television sets, VCRs, or other cordless telephones.
Out of range OR No power at base appears on my cordless handset.
•
Ensure that the telephone base is powered up.
•
Place the cordless handset in the telephone base for one minute to allow
the cordless handset and base to resynchronize.
•
Move the cordless handset closer to the telephone base. You might have
moved out of range.
•
Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
•
Other electronic products can cause interference with your cordless
phone. Try installing your phone as far away from these types of
electronic devices as possible: television sets, VCRs, or other cordless
telephones.
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Appendix
Troubleshooting
The batteries do not hold a charge.
•
If the cordless handset is in the telephone base or charger and the charge
light does not come on, refer to The charge light is off (page 83) in this
Troubleshooting guide.
•
Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
•
If the battery is depleted, it may take approximately ten minutes to charge
the handset before it shows Low battery, refer to page 8 for details.
•
You may need to purchase a new battery. Please refer to Battery
installation & charging (pages 8-9) in this user's manual.
I get noise, static, or weak signals even when I'm near the telephone base.
•
If you subscribe to high-speed Internet service (digital subscriber line
- DSL) through your telephone lines, you must install a DSL filter between
the telephone base and the telephone wall jack (see page 6). The filter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
•
You may be able to improve the performance of your cordless phone
by installing your new telephone base as far as possible from any other
existing cordless telephone system that may already be installed.
•
Other electronic products can cause interference to your cordless phone.
Try installing your phone as far away from the following electronic devices
as possible: television sets, VCRs, or other cordless telephones.
•
Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave
oven is operating.
•
If your phone is plugged in with a modem or a surge protector, plug the
phone (or modem/surge protector) into a different location. If this doesn't
solve the problem, re-locate your phone or modem farther apart from one
another, or use a different surge protector.
•
Relocate your phone to a higher location. The phone will likely have
better reception when installed in a high area.
•
If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local telephone
company (charges may apply).
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