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Appendix
Troubleshooting
My calls cut in and out while I'm using my cordless handset.
•
Other electronic products can cause interference with your cordless
phone. Try installing your phone as far away as possible from electronic
devices such as wireless routers, or other cordless telephones.
•
Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave
oven is operating.
•
If you plug your phone in with a modem or surge protector, plug the
phone (or modem/surge protector) into a different location. If this doesn't
solve the problem, re-locate your phone or modem farther apart from one
another, or use a different surge protector.
•
Relocate your telephone base to a higher location. The phone will have
better reception when installed in a high area.
•
If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local telephone
company (charges may apply).
•
Excessive background noise will cause a speakerphone to fade in and out.
Try controlling the background noise by turning off any audio devices near
the speakerphone. Also, try to avoid interrupting the person at the other
end of the conversation while they are speaking. If background noise
cannot be controlled, you should stop speakerphone operation and return
to normal handset mode.
•
When using a speakerphone, controlling background noise in your
environment is essential. While you are listening to your party press
/MUTE to temporarily turn your microphone off. When it is your
DELETE
turn to speak, remember to press
on.
The charge light is off.
•
Make sure the power and line cords are plugged in correctly and securely.
•
Unplug the electrical power. Wait for 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and telephone base to
reset.
•
Clean the cordless handset and telephone base charging contacts each
month using a pencil eraser or cloth.
/MUTE to turn the microphone
DELETE
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Appendix
Troubleshooting
My caller ID isn't working.
•
Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your phone.
•
The caller must be calling from an area that supports caller ID.
•
Both you and your caller's telephone service providers must use caller ID
compatible equipment.
•
If you subscribe to high-speed Internet service (digital subscriber line
- DSL) through your telephone lines, you must install a DSL filter between
the telephone base and the telephone wall jack (see page 6). The filter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
System does not receive caller ID when on a call.
•
Make sure you subscribe to caller ID with call waiting features provided
by your local telephone company. Caller ID features work only if both you
and the caller are in areas offering caller ID service, and if both telephone
companies use compatible equipment.
A
icon shows on the display and I don't know why.
•
Your telephone has voicemail indication that is separate from the built-in
answering system. If
appears on the display, then your telephone has
received a signal from your telephone service provider that you have a
voicemail message waiting for you to retrieve from your telephone service
provider. Contact your telephone service provider for more information on
how to access your voicemail.
I cannot retrieve voicemail messages.
•
Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (page 65). If you subscribe to voicemail service
from your telephone service provider (charges may apply), contact your
telephone service provider for more information on how to access your
voicemail.
Incomplete messages.
•
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after four minutes.
•
If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
•
If the system's memory becomes full during a message, the system stops
recording and disconnects the call.
•
If the caller's voice is very soft, the system may stop recording and
disconnects the call.
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