Symantec NetBackup 5030 Troubleshooting Manual page 181

Error messages
Call Home test failed. Verify that this
system has been correctly provisioned
to SYMAPPMON.
Failed to enable Call Home.
Failed to disable Call Home.
Unable to reach Call Home server.
Proxy authentication failed. One or
more proxy entries could not be
resolved or validated. Please review
the proxy entries and make any
necessary corrections.
Error occurred while saving the
registration details, update the details
later.
Error messages displayed on the NetBackup Appliance Web Console
Settings > Notification (continued)
Table 12-12
Explanation
This error message is displayed when
the appliance is not provisioned and
you click Test Call Home in the Call
Home Configuration Settings pane
of the Settings > Notifications page.
You might encounter this error when
Call Home cannot be enabled and you
try to save changes for the Settings
> Notifications page.
You might encounter this error when
Call Home cannot be disabled and you
try to save changes for the Settings
> Notifications page.
You may encounter this error when
the appliance is unable to reach the
Call Home server.
This error message is displayed when
you have entered invalid
authentication details while enabling
the proxy server and you try to save
changes on the Settings >
Notifications tab.
This message is displayed when the
appliance is unable to update the
registration details to SYMAPPMON
server.
The failure to update the details may
occur due to the following:
The appliance is not provisioned
■
to SYMAPPMON.
Connectivity issues between the
■
appliance and the SYMAPPMON
server.
SYMAPPMON server might be
■
unreachable.
NetBackup Appliance error messages
Recommended action
Provision the appliance to
SYMAPPMON server. If the issue
persists, call Symantec Technical
Support.
You may want to call Symantec
Technical Support for assistance in
resolving this error.
You may want to call Symantec
Technical Support for assistance in
resolving this error.
You may want to call Symantec
Technical Support for assistance in
resolving this error.
Verify that you have entered correct
and valid authentication details for the
proxy server, such as your proxy
server credentials.
You may want to verify the following:
Appliance is provisioned to
■
SYMAPPMON server.
There are no connectivity issues
■
between the appliance and the
SYMAPPMON server.
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