Symantec NetBackup 5030 Troubleshooting Manual page 14

Step Action
Step 1 Note the error message
Steps for troubleshooting NetBackup appliance problems
Table 1-1
Description
To note what has gone wrong with the appliance you can use the following
options:
Error messages are usually the vehicle for telling you something went
■
wrong.
Refer to the error messages section in this guide and confirm the
recommended action.
You can refer to the following sections:
See
■
on page 168.
See
■
Console"
See
■
Menu"
If you don't see an error message in an interface, but still suspect a
■
problem, you can:
Use the Monitor > Hardware tab from the NetBackup Appliance Web
■
Console to monitor the hardware, the storage devices, and all the
components that are associated with them.
Execute a hardware self-test from theNetBackup Appliance Shell
■
Menu using the Support > Test command. On completion of the
hardware self test, a detailed hardware monitoring report is displayed
on the NetBackup Appliance Shell Menu that can help you identify
the exact issue with your appliance.
Check the NetBackup Appliance reports and logs. The logs show you
■
what went wrong and the operation that was ongoing when the
problem occurred. See
the Browse command"
If you can easily access the appliance hardware, you can identify the
■
issues using LEDs. For more information about LED locations and
interpreting them, refer to the Symantec NetBackup 5230 Appliance
Hardware Installation and Initial Configuration Guide
About troubleshooting the NetBackup Appliance
"Error messages displayed during initial configuration"
"Error messages displayed on the NetBackup Appliance Web
on page 169.
"Error messages displayed on the NetBackup Appliance Shell
on page 189.
"Locating NetBackup Appliance log files using
on page 53.
About using the Troubleshooting Guide 14