About Using The Troubleshooting Guide; About This Guide - Symantec NetBackup 5030 Troubleshooting Manual

About using the
Troubleshooting Guide
This chapter includes the following topics:
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About this guide

This guide provides the information to troubleshoot the Symantec NetBackup
Appliances with the appliance software version 2.6.0.x. This guide provides steps
to troubleshoot the NetBackup Appliance using the NetBackup Appliance Web
Console and the NetBackup Appliance Shell Menu. It also provides detailed
instructions on how to troubleshoot the 52xx appliance hardware. This guide
helps you perform the following tasks:
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About this guide
About the intended audience
About contacting Symantec Technical Support
About troubleshooting the NetBackup Appliance
Diagnose an issue by using the available tools to diagnose a problem.
Locate the relevant information to identify the core problem by referencing to
the relevant logs.
Resolve issues faced by implementing the best troubleshooting practices.
Safely remove and replace the hardware components that are faulty and cause
the issue to reoccur.
Chapter
1