Symantec NetBackup 5030 Troubleshooting Manual page 16

Step Action
Step 4 Correct the problem
Step 5 Complete a problem report
for Technical Support
Step 6 Contact Technical Support
Steps for troubleshooting NetBackup appliance problems (continued)
Table 1-1
Description
If you define the issue as a NetBackup issue, you can use the following
information to correct it:
Take the corrective action as recommended by the status code or
■
message.
See
on page 196. for the most common NetBackup errors or NetBackup Status
Code Reference Guide.
If no status code or message exists, or the actions for the status code
■
do not solve the problem, use additional troubleshooting procedures to
isolate common problems.
See
If you can identify the logs that can help resolve the issue, collect the
appropriate logs. If you cannot identify the required logs for resolving the
problem, contact technical support to get advice on which logs to collect.
Getting the 'support' log is the starting information to troubleshoot the issue,
but other logs are required. If your troubleshooting is unsuccessful, prepare
to contact Technical Support by filling out a problem report.
See "About contacting Symantec Technical Support"
The /usr/openv/netbackup/bin/goodies/support script creates a
file that contains data necessary for Technical Support to debug any problems
you encounter. The support logs provide the starting point to troubleshoot
the issue. You may need to collect other logs in case the issue cannot be
resolved using the support logs.
See "Viewing log files using the Support command"
The Symantec Technical Support website has a wealth of information that
can help you solve NetBackup problems.
Access Technical Support at the following URL:
www.symantec.com/business/support/
See "About contacting Symantec Technical Support"
About troubleshooting the NetBackup Appliance
"NetBackup status codes applicable for NetBackup Appliance"
"Troubleshooting generic issues"
About using the Troubleshooting Guide
on page 71.
on page 12.
on page 51.
on page 12.
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