Polycom VSX Series Administrator's Manual page 197

Symptom
The people at the far site
cannot hear you.
Not enough volume during
a call.
Sound effects such as the
incoming call ring are too
loud or too soft.
Problem
The people at your site are
too far from the
microphone.
Your system's microphone
is muted.
Your system's microphone
is not enabled.
No power to near site
microphone.
Your system's microphone
is not connected, or is
connected incorrectly.
Your system's microphone
is connected using the
wrong cable.
Your system's microphone
does not work.
The people at the far site
are too far from the
microphone.
The volume is set too low
on the system.
The volume is set too low
on the monitor.
The sound effects volume
is not set at desired level.
Diagnostics and General Troubleshooting
Corrective action
Move closer to the microphone.
Check your system for one or more of these mute
indications:
• Near site mute icon on the screen
• VSX 3000, VSX 3000A: System indicator is red
• VSX systems using Polycom microphones:
Microphone mute light is on
To unmute the system, press the
button on the remote control.
Go to System > Admin Settings >Audio > Audio
Settings. Select Enable Polycom Microphones if it
is not selected.
Mute the microphone. If the light remains off, there is
no power to the microphone.
Check that the conference link cable is properly
seated.
Replace the conference link cable if the people at the
far site still cannot hear you.
Check to be sure the microphone is installed
correctly.
Check the Polycom Mic or Line Input meter on the
Audio Meter screen under Diagnostics > Audio to
determine whether your system is sending audio.
Refer to Connecting Polycom Microphones to
Set-Top or Component Systems
details on supported hardware configurations.
Contact your Polycom reseller.
Ask the people at the far site to move closer to the
microphone.
Turn up the volume using the remote control.
Turn up the volume on your monitor or external audio
system.
Adjust the sound effects volume on the Audio
Settings screen. If you do not want to hear sound
effects, set the volume to 0.
Mute
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