Polycom VSX Series Administrator's Manual page 192

Administrator's Guide for the VSX Series
Symptom
The system is not using
Pro-Motion video.
Video and audio are not
synchronized.
No picture in the PIP
window.
Blue screen in the PIP
window.
PIP goes out of focus when
there is no motion for
several minutes.
7 - 20
Problem
The call speed is lower than
the minimum speed you
have configured for
Pro-Motion video.
The video quality for the
camera in use is set for
Sharpness. This setting is
for images with no motion.
VSX 3000 and VSX 3000A
systems send Pro-Motion
video for VCR/DVD input
only. VSX 5000, VSX 6000,
and VSX 6000A systems
can receive Pro-Motion
video but cannot transmit it.
The video quality for the
camera in use is set for
Sharpness. This setting is
for images with no motion.
VSX 3000, VSX 3000A,
VSX 5000: The privacy
shutter is closed.
The VCR input is selected
and the VCR is not running.
Most VCRs generate a blue
screen when the tape is not
playing.
The camera selection is
incorrect.
No video input.
Main camera not working
and VSX system displays
camera alert.
The camera is pointing at
an area with no contrasting
features.
To focus properly, the
camera must be able to
detect an edge.
Corrective action
Try the call again at a higher speed,
or
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Pro-Motion Video setting to the desired
minimum call speed.
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Camera setting to Motion.
This is normal.
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Camera setting to Motion.
Open the privacy shutter.
Select a different camera or play a tape on the VCR.
Select the appropriate camera:
Press Camera on the remote, then press the
number of the camera you wish to use.
Check that there is a video source connected to the
selected input.
Restart the VSX system.
Point the camera to an area with limited objects, at
different distances, which are moving.