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Troubleshooting
Network Management Diagnostics tool
If you are using the Network Management and Diagnostics (NMD) tool there is an icon
on the interface that allows you to reboot the multinode. When making changes to the
configuration settings of a multinode, you must reboot the multinode to enable the
changes.
Restore factory default settings
The System Administration - Factory Default screen is used to reset the multinode to its
factory settings. You must be logged in as the CryptoOfficer to access the Restore
button.
ATTENTION
The "Restore" button is a fallback troubleshooting function that should only be
used to reset the multinode to its factory default settings.
Network Management Diagnostics tool
The Network Management and Diagonostics tool can be use to gather event data and
operation and configuration information for troubleshooting and diagnosing a problem.
If troubleshooting a problem with a multinode, WSG, or field device, you must connect a
PC or laptop (with the NMD tool installed) to the network in which the node is operating.
Using the NMD, you can open the tool and view the nodes operating in the network and
obtain node configuration settings.
See the OneWireless System Administration Guide for a description of the NMD tool.
Data Collection
Event data can be captured and saved in files so this data can be forwarded to Honeywell
Technical Assistance for analysis. Event data is sometimes cryptic and is best analyzed
by trained Honeywell personnel. These event log files are collected from three sources:
•
The WNSIA event log is collected from the server or PC.
•
The Key Server Manager (KSM) event log is collected from the Key Server
•
The Wirelesss Capture File (WCF) is collected from the multinode.
Event and file capture data is time stamped by the system which allows a view of the
events leading up to and immediately after the fault event. So it is important to supply
the time of the fault or failure when submitting the data files to Honeywell. Also, the
WNSIA event log and portions of the WCF are constructed as circular lists, meaning that
as new data is captured in the file, older data is deleted. Therefore, you should collect
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OneWireless Multinode User's Guide
R110
6/08
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