Mode Block - Samsung SVMi-20i User Manual

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Mode Block

A mode block exists for each operating mode. An operating mode is defined
by a combination of port(s) and time. It can be as simple as Day or Night
mode, or more complex (e.g. a special mode that is in effect for port 2 and 3
between 9.23 AM and 7.41 PM on Mondays and Wednesdays).
A mode block is an entry point into a call routing solution for a particular
operating mode and can contain an opening voice prompt which the SVMi-
20i will speak when answering a call. The main purpose of a mode block is
to provide the SVMi-20i with an entry point into a call session and to direct it
to other blocks depending on the type of call.
The mode block receives call information from the phone system, speaks a
salutation (optional), and then transfers control to the next block.
A mode can have only one mode block.
Every call reaching the SVMi-20i is identified by a call code. A call code
consists of two letters. The first letter will indicate how the call arrived and
will be D (Direct Call), A (Forward All), B (Forward Busy), N (Forward No
Answer), or T (Manual Transfer). The second letter indicates the type of call
and will be T (trunk) or S (Station).
The SVMi-20i can direct the call to a different block for each different call
code.
The SVMi-20i applications may contain up to 99 different modes, although
this many are seldom necessary, each corresponding to a particular style of
organizational operation. As the organization changes its behavior by
changing work shifts, scheduling inventory and other special events or
conditions, the SVMi-20i automatically adjusts the call routing solutions
required to meet callers' needs.
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